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Epic Help Desk Analyst Jobs in Newburgh, NY (NOW HIRING)

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Epic Help Desk Analyst information

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$14

$24

$35

How much do epic help desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for epic help desk analyst in Newburgh, NY is $24.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Newburgh, NY? For Epic Help Desk Analyst jobs in Newburgh, NY, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Newburgh, NY look for? The top searched job categories for Epic Help Desk Analyst jobs in Newburgh, NY are:
What cities near Newburgh, NY are hiring for Epic Help Desk Analyst jobs? Cities near Newburgh, NY with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

IT Help Desk Support / System Administrator

Grit PPO

Croton On Hudson, NY • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Company Description
Grit - Pest Process Outsourcing is a United States-based BPO company that focuses on the pest industry, including Pest Control, Tree & Lawn Management, and Wildlife Management companies. Our goal is to help businesses magnify their value, increase conversion rates on leads and new business, retain current customers, and gain a competitive advantage while lowering operational costs. We provide access to a complete team of professional, administrative, technical, and knowledgeable customer service staff to enhance the customer experience and strengthen client relationships.
Role Description
Grit PPO is seeking a talented and driven individual to join our team as an Entry Level IT Help Desk Support / Sys Admin. In this role, you will be responsible for providing technical assistance and support to our employees across various departments. Your primary goal will be to ensure smooth and efficient operation of our computer systems, networks, and software applications.
As an IT Help Desk Support / Sys Admin, you will play a crucial role in resolving technical issues faced by our employees. You will be the first point of contact for all IT-related inquiries and will be responsible for providing prompt and efficient support.
To be successful in this role, you should have a strong understanding of computer systems, networks, and software applications. You should also possess excellent problem-solving skills and be able to communicate technical information in a clear and concise manner. Additionally, you should be highly organized and detail-oriented, as you will be responsible for documenting and tracking technical issues. This is a full-time position with competitive benefits.
Responsibilities
  • Provide technical support and troubleshooting assistance to employees via phone, email, or in person
  • Troubleshoot hardware and software issues, identifying and resolving problems in a timely manner
  • Install, configure, and update computer systems, software applications, and peripheral devices
  • Collaborate with the IT team to deploy new software and hardware solutions
  • Maintain accurate records of technical issues and resolutions in our ticketing system
  • Assist in the development and implementation of IT policies and procedures
  • Support the onboarding and offboarding processes
  • Overseeing the Patch Management Process
Requirements
  • Minimum 1-2 years of experience in a help desk or technical support role
  • Knowledge of computer systems, networks, and software applications
  • Excellent problem-solving and analytical skills
  • Customer-oriented and committed to providing exceptional support
  • Strong time management and organizational skills
  • Effective collaboration with colleagues as a team player
  • Able to work well under pressure and in a fast-paced environment
  • Strong attention to detail
Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • IT certifications such as CompTIA A+, Microsoft Certified IT Professional
Benefits
This is a full-time on-site position paying $18 per hour. Benefits include:
  • Health Care Plan (Medical, Dental & Vision)
  • Flexible Spending Account
  • Retirement Plan
  • Life Insurance
  • Paid Time Off
  • Family Leave
  • Short Term & Long Term Disability
  • Training & Development

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