2

Remote Help Desk Hospital Jobs in Rochester, NY (NOW HIRING)

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Hospital Billing Analyst

Rochester, NY · Remote

$47.40K - $63.10K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Cloud Engineer - Remote

Rochester, NY · On-site +1

$7K - $120K/yr

Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Senior Financial Analyst

Rochester, NY · On-site +1

$69.60K - $146K/yr

Ability to balance details with the bigger picture to help prioritize requests and manage workload ... Ability to work at a desk and on a computer for extended periods * Reliable internet access and the ...

Data Scientist

Rochester, NY · On-site +1

$86.60K - $132.70K/yr

Assists in engaging with stakeholders under guidance, helping to understand their key challenges ... Sitting, working at desk/personal computer for extended periods of time * Must be at least 21 years ...

Patient Service Representative

Rochester, NY · Remote

$17.25 - $22/hr

Patient Service Representative (PSR) Remote independent contract worker position Competitive fee ... S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they ...

next page

Showing results 1-20

Remote Help Desk Hospital information

See Rochester, NY salary details

$12

$22

$33

How much do remote help desk hospital jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote help desk hospital in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Hospital professional, and why are they important?

To thrive as a Remote Help Desk Hospital professional, you need strong technical troubleshooting abilities, knowledge of healthcare IT systems, and at least an associate degree in IT or a related field. Experience with ticketing systems like ServiceNow, remote desktop tools, and familiarity with HIPAA-compliant communication platforms are typically required. Exceptional communication, patience, and problem-solving skills help you support medical staff effectively and calmly under pressure. These competencies ensure prompt resolution of technical issues, maintaining seamless healthcare operations and compliance with patient data security standards.

What are some common challenges faced by remote help desk professionals in a hospital setting, and how can they be addressed?

Remote help desk professionals in hospitals often face challenges such as troubleshooting complex medical software without being physically present and communicating effectively with clinical staff who may be under stress. To address these challenges, it's important to develop strong problem-solving skills, maintain clear and empathetic communication, and leverage remote access tools where possible. Regular training on hospital systems and close collaboration with on-site IT teams also help ensure timely and accurate support for hospital staff.

What is a Remote Help Desk Hospital job?

A Remote Help Desk Hospital job involves providing technical support and assistance to hospital staff, patients, or administrators from a remote location. These professionals troubleshoot issues related to computer systems, medical software, and other IT-related concerns, often via phone, email, or chat. Their goal is to ensure that hospital operations run smoothly by resolving technical problems quickly and efficiently without being physically present on-site. Remote help desk staff must have strong communication skills, healthcare IT knowledge, and the ability to work independently. They play a crucial role in supporting the technology needs of healthcare environments.

What is the difference between Remote Help Desk Hospital vs Remote IT Support Specialist?

AspectRemote Help Desk HospitalRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHealthcare setting, hospital networksVarious industries, corporate or client sites
Employer UsageHospitals, healthcare providersBusinesses, IT firms, corporations
Search IntentHealthcare-specific remote supportGeneral remote IT support roles

Remote Help Desk Hospital and Remote IT Support Specialist roles share similar certifications and technical skills. However, the hospital role focuses on healthcare environments, supporting medical systems and hospital networks, while the IT Support Specialist serves a broader range of industries. Both require strong troubleshooting skills and remote communication, but their work settings and specific technical needs differ.

What are the most commonly searched types of Help Desk Hospital jobs in Rochester, NY? The most popular types of Help Desk Hospital jobs in Rochester, NY are:
What are popular job titles related to Remote Help Desk Hospital jobs in Rochester, NY? For Remote Help Desk Hospital jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Hospital jobs in Rochester, NY look for? The top searched job categories for Remote Help Desk Hospital jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Help Desk Hospital jobs? Cities near Rochester, NY with the most Remote Help Desk Hospital job openings:
Infographic showing various Remote Help Desk Hospital job openings in Rochester, NY as of May 2026, with employment types broken down into 2% As Needed, 45% Full Time, 49% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 11% Hybrid, and 2% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY • Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago


Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly