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Entry Level Remote Help Desk Technician Jobs in Rochester, NY

Help Desk Support Specialist

Rochester, NY ยท Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Entry Level Remote Sales Role

Rochester, NY ยท Remote

$1.5K - $5.3K/wk

About this role We are hiring entry-level Financial Sales Consultants to join our remote team ... In this role, you will help families find the right financial protection coverage for their needs ...

About this role We're hiring entry-level Financial Sales Consultants for our remote team ... You'll help families find the right financial protection for their needs -- by phone and Zoom, from ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Comprehensive training to help you obtain a life insurance license and sharpen sales skills ... Qualifications: * Entry-Level Friendly : No prior experience needed; we offer full training. * Self ...

Be Seen First

... help protect their families far beyond what is covered through their employer. Our leads are ... This is a remote position and you can be located any place in the state of New York. If you are ...

You'll need a Life and Health Insurance License to get started (we'll help you get it quickly with a self-paced online course that takes 7-10 days) * This is a remote position with flexible hours ...

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

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Entry Level Remote Help Desk Technician information

See Rochester, NY salary details

$12

$22

$33

How much do entry level remote help desk technician jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for entry level remote help desk technician in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Remote Help Desk Technician vs Technical Support Specialist?

AspectEntry Level Remote Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentRemote, help desk or call centerRemote or on-site, technical support roles
Employer UsageIT service providers, corporations, MSPsIT companies, tech support firms, corporations
Search IntentEntry level remote help desk jobs, tech support rolesTechnical support jobs, troubleshooting roles

While both roles involve assisting users with technical issues remotely, the Entry Level Remote Help Desk Technician typically focuses on basic troubleshooting and customer support, often requiring certifications like CompTIA A+. The Technical Support Specialist may handle more complex issues and may work on-site or remotely, with similar certification requirements. Both roles are common in IT support environments and serve as entry points into the tech industry.

What are the most commonly searched types of Remote Help Desk Technician jobs in Rochester, NY? The most popular types of Remote Help Desk Technician jobs in Rochester, NY are:
What are popular job titles related to Entry Level Remote Help Desk Technician jobs in Rochester, NY? For Entry Level Remote Help Desk Technician jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Remote Help Desk Technician jobs in Rochester, NY look for? The top searched job categories for Entry Level Remote Help Desk Technician jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Remote Help Desk Technician jobs? Cities near Rochester, NY with the most Entry Level Remote Help Desk Technician job openings:
Infographic showing various Entry Level Remote Help Desk Technician job openings in Rochester, NY as of July 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,512 per year, or $22.8 per hour.

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY โ€ข Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago


Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.

Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!

$25.00 - $28.85 Hourly