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Local Microsoft Help Desk Jobs in Rochester, NY (NOW HIRING)

Honeoye Falls Marketplace

Customer Service Desk

Mendon, NY · On-site

$18 - $20/hr

By becoming part of our team, you will help uphold our commitment to quality and service, directly ... local protected statuses. These protections extend to all of our management practices including ...

New

Benchmark

Hotel Front Desk Agent-PT

Hilton, NY

$15 - $16/hr

... programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global ... Your Role: * Help guests discover their "Wanderlust" experience * Provide exceptional customer ...

w3r Consulting

Clinical Pharmacist

Rochester, NY · On-site

$116K - $139K/yr

... help desk/customer service by assisting them with questions and issues arising from the community ... Proficient knowledge of Microsoft Word and Excel * Excellent verbal and written communication ...

w3r Consulting

Clinical Pharmacist

Rochester, NY · On-site

$55/hr

... help desk/customer service by assisting them with questions and issues arising from the community ... Proficient knowledge of Microsoft Word and Excel * Excellent verbal and written communication ...

L3Harris Technologies

Associate, Logistics

Rochester, NY · On-site

$44K - $81K/yr

Performs help desk services providing Telephone support for vital equipment and problem resolution ... local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse ...

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Local Microsoft Help Desk information

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How much do local microsoft help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for local microsoft help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

Does Microsoft have a help desk?

Microsoft provides support services through its help desk for customers and IT professionals, offering technical assistance for Microsoft products via phone, chat, and online support portals. Help desk roles at Microsoft typically require knowledge of Microsoft technologies, troubleshooting skills, and relevant certifications such as Microsoft Certified: Modern Desktop Administrator or Microsoft Certified: Azure Fundamentals.

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

Are help desk jobs still in demand?

Help desk jobs, including roles like a Microsoft Help Desk technician, remain in demand due to ongoing need for technical support in organizations. These positions often require troubleshooting skills, familiarity with remote support tools, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.

What are the most commonly searched types of Microsoft Help Desk jobs in Rochester, NY?

The most popular types of Microsoft Help Desk jobs in Rochester, NY are:

What are popular job titles related to Local Microsoft Help Desk jobs in Rochester, NY?

For Local Microsoft Help Desk jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Local Microsoft Help Desk jobs in Rochester, NY look for?

The top searched job categories for Local Microsoft Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Local Microsoft Help Desk jobs?

Cities near Rochester, NY with the most Local Microsoft Help Desk job openings:

Local Microsoft Help Desk jobs near you
Infographic showing various Local Microsoft Help Desk job openings in Rochester, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.

Technical Support Specialist I

BCC Software

Pittsford, NY • On-site

Full-time

Posted 17 days ago

Job description

Company Description
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, we combine deep postal expertise with modern technology to help our customers streamline operations, improve efficiency, and drive growth.
Job Description
Job Summary
The Technical Support Specialist I serves as the first point of contact for BCC Software customers, delivering exceptional technical support and customer service via phone, email, and other support channels. This role is responsible for troubleshooting software and hardware issues, resolving customer inquiries, documenting solutions, and providing guidance on BCC Software products and industry best practices. The Technical Support Specialist I works collaboratively across teams to ensure timely issue resolution while delivering a positive customer experience.
Essential Functions
  • Serve as the primary point of contact for customer technical support requests, delivering responsive and professional service.
  • Troubleshoot software, hardware, installation, and configuration issues while identifying effective solutions and ensuring timely resolution.
  • Develop and maintain a strong understanding of BCC Software's products, services, and industry regulations through ongoing training and self-development.
  • Provide customers with guidance on product functionality, postal requirements, and best practices.
  • Accurately document customer interactions, troubleshooting steps, and resolutions within the CRM system.
  • Escalate complex issues as appropriate while maintaining ownership of the customer experience through resolution.
  • Collaborate with internal teams, including Engineering, Product Management, and Professional Services, to resolve customer issues and improve products.
  • Build positive customer relationships by serving as a trusted advisor and advocate, contributing to customer satisfaction and retention.
  • Monitor and respond to customer inquiries through community forums and other support channels.
  • Identify customer needs and recommend products, services, or solutions that provide additional business value.
  • Submit product enhancement requests and defect reports based on customer feedback and support trends.
  • Create, update, and maintain knowledge base articles and internal documentation to improve support efficiency and knowledge sharing.
  • Demonstrate flexibility in supporting changing business needs, customer priorities, and departmental workloads.
  • Consistently uphold BCC Software's mission of "How Can I Help?" through every customer interaction.

Qualifications
  • Associate degree in Information Technology, Computer Science, or a related technical field preferred, or an equivalent combination of education, training, and relevant experience.
  • Previous experience in a technical support, help desk, customer service, or call center environment preferred.
  • Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues.
  • Excellent written and verbal communication skills with the ability to explain technical concepts to users with varying levels of technical knowledge.
  • Strong customer service orientation with a professional, patient, and positive approach.
  • Self-motivated with the ability to manage multiple priorities and work independently while collaborating effectively within a team.
  • Strong organizational skills and attention to detail.
  • Ability to learn new technologies, software applications, and industry regulations quickly.
  • Proficiency with Microsoft Windows operating systems required. Experience with Linux/Unix, Microsoft Office, networking concepts, databases, printers, and CRM systems is preferred.

Additional Information
Work Location
This position offers remote work flexibility, with a preference for candidates located in the Rochester, NY area to enable increased in-person and onsite collaboration as business needs evolve.
Physical Demands
This is primarily an office-based role requiring extended periods of sitting and frequent use of hands for typing, writing, and operating standard office equipment. The position requires effective verbal and written communication. Occasional standing, walking, bending, reaching, or lifting of office supplies or small equipment up to 25 pounds may be required. Visual acuity sufficient for reading, computer work, and document review is necessary. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
Position Type and Expected Hours of Work
This is a full-time exempt position. Some flexibility in hours is allowed, but the employee must be available during the "core" work hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours including evening and weekend work may be required as job duties demand.
AAP/EEO Statement
BCC Software provides equal employment opportunity to all individuals regardless of age, race, color, creed, religion, ancestry, sex (including pregnancy, childbirth or related medical conditions), gender, sexual orientation, gender identity or expression (including transgender status), national origin, veteran or military status, marital status, genetic information, physical or mental disability, familial status, reproductive health decisions, status as a victim of domestic violence, or any other basis protected by applicable laws and regulations. Further, the company takes affirmative action to ensure that all applicants and employees are treated without regard to any of these characteristics during the application process and/or employment. Discrimination of any type will not be tolerated.

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