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Entry Level Help Desk Jobs in Rochester, NY (NOW HIRING)

TEKsystems

IT Associate

Rochester, NY

$20 - $23/hr

Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...

TEKsystems

IT Associate

Rochester, NY · On-site

$20 - $23/hr

Willingness and ability to learn new systems and tools Skills Technical support, Support, Help desk ... Entry Level If you feel you are qualified for this position, please submit your resume and a ...

Davenport Machine

Applications Engineer

Rochester, NY · On-site

$70K - $125K/yr

This role is open to entry-level and mid-level engineers who are excited to work hands-on with ... What You'll Do As part of the Innovations Team, you'll help turn ideas into working manufacturing ...

Davenport Machine

Applications Engineer

Rochester, NY · On-site

$70K - $125K/yr

This role is open to entry-level and mid-level engineers who are excited to work hands-on with ... What You'll Do As part of the Innovations Team, you'll help turn ideas into working manufacturing ...

Davenport Machine

Applications Engineer

Rochester, NY · On-site

$70K - $125K/yr

This role is open to entry-level and mid-level engineers who are excited to work hands-on with ... What You'll DoAs part of the Innovations Team, you'll help turn ideas into working manufacturing ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Rochester, NY · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Rochester, NY · Remote

$130K - $230K/yr

We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... This is not an entry-level Project Manager position. We are looking for an experienced commercial ...

All JobsHelp Desk JobsEntry Level Help Desk JobsEntry Level Help Desk Jobs in Rochester, NY

Entry Level Help Desk information

See Rochester, NY salary details

$12

$22

$33

How much do entry level help desk jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for entry level help desk in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is an entry level help desk job?

Entry level help desk jobs are positions where individuals provide technical support and troubleshooting assistance to users experiencing issues with computer systems, software, or hardware. These roles often involve answering calls, responding to emails or tickets, and guiding users through solutions for common IT problems. Entry level help desk technicians typically handle basic issues, escalate more complex problems to higher-level support, and may assist with setting up new equipment or accounts. This position is a common starting point for a career in IT, offering opportunities to develop technical and customer service skills.

What are the key skills and qualifications needed to thrive as an entry level help desk professional?

To thrive as an Entry Level Help Desk professional, you need a basic understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and manage technical issues under pressure. These skills and qualities ensure timely and accurate support, contributing to overall user satisfaction and smooth IT operations.

What are some common challenges faced by entry level help desk professionals, and how can they overcome them?

Entry-level help desk professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating solutions clearly to non-technical users. To overcome these, it's important to develop strong time management skills, continuously expand technical knowledge through training and hands-on experience, and practice effective communication. Collaborating with more experienced team members and actively seeking feedback can also help build both confidence and competence in the role.

What is the difference between Entry Level Help Desk vs Technical Support Specialist?

AspectEntry Level Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialSimilar; often requires CompTIA A+ or Network+ certifications
Work EnvironmentHelp desk or call center, primarily remote or on-siteTechnical support teams, on-site or remote, often more specialized
Employer & Industry UsageIT departments, MSPs, tech companiesIT service providers, tech companies, corporate IT teams
Common Search & ComparisonYesYes

Entry Level Help Desk and Technical Support Specialist roles share similar credentials, work environments, and industry usage. The main difference lies in the scope: Help Desk roles typically handle general user issues, while Technical Support Specialists often deal with more technical or specialized problems. Both positions serve as entry points into IT support careers, with overlapping skills and certifications.

How to get started in entry level help desk?

To start an entry-level help desk position, develop basic technical skills such as troubleshooting hardware and software issues, and gain familiarity with common tools like ticketing systems and remote support software. Obtain relevant certifications like CompTIA A+ to demonstrate foundational knowledge, and consider gaining experience through internships or volunteering to build customer service and technical skills.

What are the most commonly searched types of Help Desk jobs in Rochester, NY?

The most popular types of Help Desk jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Help Desk jobs?

Cities near Rochester, NY with the most Entry Level Help Desk job openings:

Entry Level Help Desk jobs near you
Infographic showing various Entry Level Help Desk job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,533 per year, or $22.9 per hour.

IT Help Desk

Wellington Steele & Associates

Rochester, NY

Contractor

Re-posted 21 days ago

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work onsite and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems
Employment Type: OTHER

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