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Part Time Help Desk Jobs in Rochester, NY (NOW HIRING)

RIT Inn & Conference Center

Front Desk Agent

Henrietta, NY · On-site

$16/hr

RIT Inn & Conference Center of Henrietta, NY is looking to hire a part-time Front Desk Agent to wow ... With pride, you help keep the front office, lobby, and surrounding areas clean, organized, and well ...

Allied Universal

Security Officer Entry Desk

Rochester, NY · On-site

$17.75/hr

As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles ... Monitor lobby and reception area activity, verify identification and access permissions, and help ...

Allied Universal

Security Officer Entry Desk

Rochester, NY · On-site

$17.75/hr

As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles ... Monitor lobby and reception area activity, verify identification and access permissions, and help ...

Allied Universal

Security Officer Entry Desk

Rochester, NY · On-site

$17.75/hr

As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles ... Monitor lobby and reception area activity, verify identification and access permissions, and help ...

ACI, Inc.

Office Admin

Pittsford, NY

$17 - $23.50/hr

Administrative help Handle phone calls Respond to emails Edit and clean up Word documents Client ... growth opportunities This is a part-time position and does not offer health benefits

ACI, Inc.

Office Admin

Pittsford, NY · On-site

$17 - $23.50/hr

The key elements of are: • Administrative help • Handle phone calls • Respond to emails • ... growth opportunities This is a part-time position and does not offer health benefits

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All JobsPart Time Help Desk JobsPart Time Help Desk Jobs in Rochester, NY

Part Time Help Desk information

See Rochester, NY salary details

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How much do part time help desk jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for part time help desk in Rochester, NY is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.79 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Help Desk professional, and why are they important?

To thrive as a Part Time Help Desk professional, you need a basic understanding of computer systems, troubleshooting skills, and often an associate degree or relevant IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage multiple requests. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What are some common challenges faced by part-time help desk staff, and how can they effectively manage them?

Part-time help desk staff often face challenges such as balancing fluctuating workloads, quickly adapting to rapidly changing technical issues, and staying updated on company processes with limited hours. Effective time management, proactive communication with full-time team members, and leveraging knowledge bases can help overcome these hurdles. Additionally, maintaining detailed notes and regularly participating in team meetings or training sessions, even on a flexible schedule, can ensure continuity and provide better support to end-users.

What is the difference between Part Time Help Desk vs Part Time IT Support Specialist?

AspectPart Time Help DeskPart Time IT Support Specialist
CredentialsBasic certifications like CompTIA A+ often preferredSimilar certifications, sometimes more advanced or specialized
Work EnvironmentOffice or remote, customer-facingOffice, remote, or on-site, technical troubleshooting
Employer UsageHelp desk teams, MSPs, corporate ITIT departments, service providers, tech companies
Search & Comparison IntentYesYes

Both roles involve technical support, troubleshooting, and customer service. The Part Time Help Desk typically focuses on basic user issues and ticket management, while the Part Time IT Support Specialist may handle more complex technical problems and system maintenance. The roles often overlap but differ in technical depth and scope.

What are part time help desk jobs?

Part time help desk jobs involve providing technical support and assistance to customers or employees, but on a reduced hours schedule compared to full-time positions. Individuals in these roles help troubleshoot and resolve issues related to computers, software, networks, or other technology, either over the phone, via email, or in person. Part time help desk positions are ideal for students, those seeking flexible work, or individuals balancing other commitments. They require good communication skills, basic technical proficiency, and a customer-oriented attitude.
What are the most commonly searched types of Help Desk jobs in Rochester, NY? The most popular types of Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Part Time Help Desk jobs? Cities near Rochester, NY with the most Part Time Help Desk job openings:
Part Time Help Desk jobs near you
Infographic showing various Part Time Help Desk job openings in Rochester, NY as of June 2026, with employment types broken down into 2% As Needed, 34% Full Time, 60% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,778 per year, or $20.6 per hour.
Security Officer Entry Desk

Security Officer Entry Desk

Allied Universal

Rochester, NY

$17.75/hr

Part-time

Retirement

Posted 10 days ago

Allied Universal rating

5.6

Company rating: 5.6 out of 10

Based on 2,402 frontline employees who took The Breakroom Quiz

66th of 100 rated security

Job description

As a Security Officer Entry Desk in Rochester, NY, you will serve and safeguard clients in a range of industries such as Aero/Defense, and more. Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you can build a schedule that works for you and explore new roles using our Claim a Shift platform. Learn more: aus.com/earnmore. Join Allied Universal at a professional front desk location supporting the aero and defense industry, where you will welcome visitors, manage access, monitor activity, and respond to security-related concerns with professionalism and care. This role is ideal for someone who values teamwork, integrity, and strong communication while helping to create a smooth and respectful experience for everyone entering the site.

Position Type: Part Time

Pay Rate: $17.75 / Hour

Job Schedule:

DayTimeTue07:00 AM - 03:00 PMWed07:00 AM - 03:00 PM

What You'll Do:

  • Provide customer service to visitors, employees, and/or contractors by carrying out site-specific procedures and front desk protocols at an aerospace and defense location.
  • Monitor lobby and reception area activity, verify identification and access permissions, and help to deter unauthorized entry through attentive front desk presence and reporting.
  • Respond to incidents, visitor concerns, and/or critical situations in a calm, problem-solving manner, including contacting site leadership or emergency services when appropriate.
  • Maintain accurate front desk records, visitor logs, and incident documentation, and communicate security-related information to Allied Universal leadership and/or the client contact as needed.
  • Support emergency response activities and follow post orders for alarms, evacuations, deliveries, and/or after-hours access requests while remaining at the designated front desk post.

Minimum Requirements:

  • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
  • Possess a high school diploma or equivalent.
  • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
  • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
  • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
  • A valid driver’s license will be required for driving positions only.

Why Join Us:

  • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
  • Career Growth: Get paid training and access to career growth opportunities.
  • Financial Benefits: Participate in our retirement savings plan to invest in your future.
  • Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What Allied Universal employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Allied Universal logo

About Allied Universal

Sourced by ZipRecruiter

Allied Universal® is a leading security and facility services company. We provide proactive security services and cutting-edge smart technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. Our excellence starts with our local leadership and local presence. Operating in more than 90 countries, our global workforce of approximately 800,000 people. Employees help to deliver our promise globally and locally: keeping people safe so our customers and communities can thrive. As we build the world's best services company, we continue to expand our footprint and infrastructure on a global and local level. In North America, we operate our business under the existing Allied Universal brand, and our international business operates under the G4S brand.

Industry

Investigation and physical security services, chemical manufacturing and real estate

Company size

10,000+ Employees

Headquarters location

Santa Ana, CA, US

View All Allied Universal Jobs