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On Call Cyber Security Help Desk Jobs in Rochester, NY

Concent Software Solution LLC

Middleware Admin

Rochester, NY · On-site

$51.75 - $68/hr

... help desk tickets. * Acts as the primary contact for the coordination and testing of middleware ... Ability and willingness to participate in a rotating 24 x 7 on-call support schedule. Preferred ...

w3r Consulting

UNIX Engineer 3

Rochester, NY · On-site

The Unix Engineer position manages a network of servers, providing on-call, 24x7x365 support, and ... escalated help desk tickets - Provides advanced support of the activities of Unix environments ...

Honeywell

Cloud Developer II

Pittsford, NY · On-site

$53.50 - $73/hr

We help customers reduce technical debt by replacing legacy on-premises access control servers and ... Working with Information/Cyber Security to perform security audits and proactively make ...

Aerotek

Handyman

Rochester, NY · On-site

$19 - $21/hr

Help keep common areas, grounds, and building systems in excellent condition * Assist with snow ... Participate in an on-call rotation for emergency maintenance situations What We're Looking ...

Brite

Customer Success Representative

Victor, NY · On-site

$65K - $80K/yr

The daily duties of CSR's are to ensure technology standards, service desk metrics and hardware ... Schedule monthly reviews with clients to review reports and helpdesk statistics. * Create service ...

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All JobsOn Call Cyber Security Help Desk JobsOn Call Cyber Security Help Desk Jobs in Rochester, NY

On Call Cyber Security Help Desk information

See Rochester, NY salary details

$12

$19

$26

How much do on call cyber security help desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for on call cyber security help desk in Rochester, NY is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What are some common challenges faced by on call cyber security help desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are the key skills and qualifications needed to thrive as an on call cyber security help desk professional?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What is an on call cyber security help desk?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.
What are the most commonly searched types of Cyber Security Help Desk jobs in Rochester, NY? The most popular types of Cyber Security Help Desk jobs in Rochester, NY are:
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What job categories do people searching On Call Cyber Security Help Desk jobs in Rochester, NY look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for On Call Cyber Security Help Desk jobs? Cities near Rochester, NY with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you

Help Desk Technician - Level 1

DIMARCO GROUP LLC

Rochester, NY • On-site

$20 - $24/hr

Full-time

Posted 2 days ago

New

Job description

Description

The DiMarco Group has proudly served the commercial construction industry for more than 100 years. We are seeking a motivated and customer-focused Help Desk Technician - Level 1 to provide technical support across all DiMarco Group entities.

This position is ideal for an individual who is passionate about customer service and has a strong interest in Information Technology. The successful candidate will serve as the first point of contact for end-user support, assisting with day-to-day technical issues while gaining hands-on experience with modern IT systems and infrastructure.


Key Responsibilities

  • Serve as the first level of technical support for end users across the organization.
  • Respond to and resolve help desk tickets in a timely and professional manner.
  • Create and manage user accounts, including password resets and access requests.
  • Maintain accurate IT documentation, asset records, and inventory tracking.
  • Provide exceptional customer service and technical assistance to employees.
  • Assist with the setup, deployment, and support of computer hardware and software.
  • Support and troubleshoot Microsoft 365 applications and Windows 11 environments.
  • Utilize the Halo ticketing system to document, track, and manage support requests.
  • Travel to company locations as needed to provide onsite technical support.
  • Demonstrate a willingness to learn new technologies and expand technical skills.


Qualifications

Required

  • Associate degree in Information Technology, Computer Science, or a related field; equivalent work experience will also be considered.
  • Strong customer service and communication skills.
  • Basic understanding of computer hardware, software, and networking concepts.
  • Reliable transportation and the ability to travel to offsite locations as needed.
  • Ability to work independently and as part of a team.


Preferred

  • Experience supporting Microsoft 365 applications.
  • Familiarity with Windows 11 operating systems.
  • Experience using help desk or ticketing systems, preferably Halo.
  • Previous customer service or technical support experience.

Work Environment


  • This is a full-time, onsite position located in Henrietta, New York.
  • Typical work schedule is Monday through Friday, 8:00 AM to 5:00 PM.
  • Participation in an on-call rotation may be required as needed.

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