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On Call Cyber Security Help Desk Jobs in Rochester, NY

Just Solutions, Inc.

IT Help Desk Specialist

Fairport, NY · On-site

$26 - $36/hr

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica ... Interest in growing toward server, networking, or cybersecurity engineering * Valid driver ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Prior experience on a help desk or within an MSP environment * Interest in growing toward server, networking, or cybersecurity engineering * Valid driver's license and reliable personal vehicle for ...

Cooper Companies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Work Environment: * On-call availability. * Sitting for extended periods of time. * Dexterity of ...

CooperCompanies

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

As a leading global manufacturer of contact lenses, we are committed to helping improve the way ... Work Environment: * On-call availability. * Sitting for extended periods of time. * Dexterity of ...

Cooper Cos.

Service Desk Analyst (Contract)

Victor, NY · On-site

$25.67 - $31.22/hr

Provides first line support to resolve all tickets at the service desk before transferring to other ... Work Environment: On-call availability. Sitting for extended periods of time. Dexterity of hands ...

w3r Consulting

UNIX Engineer 3

Rochester, NY · On-site

The Unix Engineer position manages a network of servers, providing on-call, 24x7x365 support, and ... escalated help desk tickets - Provides advanced support of the activities of Unix environments ...

AGS

Be Seen First

Field Service Technician II - NY

Rochester, NY · On-site

$25 - $31/hr

AGS is looking for a Field Service Technician to join our team and help keep the game going. If you ... Be part of a weekly on-call rotation with your fellow technicians--because sometimes, the game ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Lead, motivate, and mentor the IT Helpdesk team to foster professional growth, collaboration, and a ... Ensure compliance with cybersecurity policies and promote user awareness and training * Collaborate ...

Mindex

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

... helping to refine internal operational processes. * Availability: Participate in a team on-call ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

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On Call Cyber Security Help Desk information

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$12

$19

$26

How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Rochester, NY is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Rochester, NY? The most popular types of Cyber Security Help Desk jobs in Rochester, NY are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Rochester, NY? For On Call Cyber Security Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Rochester, NY look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for On Call Cyber Security Help Desk jobs? Cities near Rochester, NY with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
IT Help Desk Specialist

IT Help Desk Specialist

Just Solutions, Inc.

Fairport, NY • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

About Just Solutions, Inc.

Before we tell you about the role, here's what you should know about us.

At Just Solutions, Inc., our mission is to empower businesses through cutting-edge technology solutions. We go beyond traditional IT services, delivering comprehensive strategies that enhance connectivity, security, and efficiency. Whether it's optimizing networks, implementing advanced systems, or providing proactive support, we help our clients stay ahead in an ever-changing digital landscape. With decades of experience and a passion for innovation, we're committed to driving success through technology.


POSITION DETAILS:

Role: IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26–$36 per hour, based on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM, with opportunities for overtime


WHAT YOU'LL BE DOING:

When you join our team as an IT Help Desk Specialist, your day starts by reviewing your ticket queue and responding to client requests with professionalism and courtesy. You spend time answering phone calls in the office, providing clear guidance and technical assistance, and visiting client sites to resolve issues face-to-face. Your ability to communicate effectively and maintain a pleasant demeanor ensures every interaction builds trust and keeps operations running smoothly.

You manage multiple tickets and calls, document resolutions thoroughly, and escalate issues according to SLAs when necessary. You also handle escalated service desk tickets, perform scheduled remote maintenance, and follow departmental policies for reporting, change control, and request management. With strong organizational skills and sound judgment, you balance tasks efficiently, own issues through resolution, and finish the day by updating all tickets and submitting your timesheet promptly.


WE THINK YOU'LL EXCEL IF YOU HAVE:

  • Associate degree in Computer Science or related field, or equivalent experience
  • CompTIA A+ certification (or equivalent)
  • 5+ years of hands‑on technical support or computer support experience
  • Prior experience on a help desk or within an MSP environment
  • Interest in growing toward server, networking, or cybersecurity engineering
  • Valid driver's license and reliable personal vehicle for travel across Western NY

Technical Strengths:

  • Strong proficiency with support tools and PC software troubleshooting
  • Experience with antivirus solutions (ESET, SentinelOne, Windows Defender)
  • Skilled with remote access tools (LogMeIn, ScreenConnect, TeamViewer, VNC)
  • Working knowledge of DNS, DHCP, firewalls, and mail flow
  • Familiarity with AD, IoT devices, and workstation peripherals (USB/NAS drives, printers/MFPs)
  • Cybersecurity awareness and hands‑on best‑practice experience
  • Experience supporting iOS and Android devices
  • Expertise with Windows 11 and Microsoft 365/Office 365
  • MacOS experience (plus)
  • PC building or advanced hardware experience (gaming rigs, graphics cards) (bonus)

Soft Skills:

  • Strong written and excellent verbal communication skills
  • Pleasant and professional demeanor in all client and internal interactions
  • Ability to manage multiple tickets, calls, and projects simultaneously
  • Sound judgment and effective decision-making abilities
  • Highly organized and able to work independently without direct supervision
  • Resourceful and proactive in resolving issues
  • Commitment to client satisfaction and building positive relationships
  • Energy, enthusiasm, and a results-oriented mindset

HERE'S WHAT WE OFFER:

  • Health, dental, and vision insurance
  • HSA/FSA
  • Life insurance
  • Short- and long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Sound like the perfect opportunity for you? Apply today with our initial, mobile-friendly application!


Must have the ability to pass a background check


Job Posted by ApplicantPro