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On Call Cyber Security Help Desk Jobs in Albany, NY

Logical Net

IT Help Desk Engineer

Schenectady, NY · On-site

... Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique ... Information Technology Help Desk Engineer The IT Help Desk Engineer's primary role is to act as ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

Mindlance

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call ...

ECI

Service Desk Analyst

Watervliet, NY · On-site

$20 - $27.50/hr

Service Desk Analyst Job Category: Client Support Desk (IT) Requisition Number: SERVI004292 Posted ... Working knowledge of cybersecurity fundamentals. * Experience with a service management platform ...

Complete IT Evolved

Support Desk Technician

Albany, NY

$19.75 - $26.75/hr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Candidate must be willing to work overtime and be on call. Candidate must have reliable ...

Complete IT Evolved

Support Desk Technician

Albany, NY · On-site

$46K - $55K/yr

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in ... Candidate must be willing to work overtime and be on call. * Candidate must have reliable ...

Complete Network

Support Desk Technician

Albany, NY · On-site

$46K - $55K/yr

This is a level 1-2 support desk position troubleshooting a variety of desktop support issues. The ... Candidate must be willing to work overtime and be on call. * Candidate must have reliable ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

They are seeking an enthusiastic IT Support Specialist to join their Help Desk team, where the ... , or infrastructure. Company : Fleetworthy offers the only complete technology suite for fleet ...

Fleetworthy

IT Support Specialist

Albany, NY

$45K - $50K/yr

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure. Ideal Candidate A ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure. Ideal Candidate A ...

Fleetworthy

IT Support Specialist

Albany, NY · On-site

$45K - $50K/yr

Log, track, and resolve incoming help desk tickets in a timely and thorough manner. Troubleshooting ... Interest in pursuing a long-term career in IT, cybersecurity, or infrastructure. Ideal Candidate A ...

Stellix

IT/OT Engineer III

Clifton Park, NY · On-site

IT/OT Solutions may include scheduled maintenance or managed services for system administration; cyber security solutions; performance and reliability services; help desk and emergency services ...

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On Call Cyber Security Help Desk information

See Albany, NY salary details

$12

$19

$26

How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Albany, NY is $19.66, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Albany, NY? The most popular types of Cyber Security Help Desk jobs in Albany, NY are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Albany, NY? For On Call Cyber Security Help Desk jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Albany, NY look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Albany, NY are:
What cities near Albany, NY are hiring for On Call Cyber Security Help Desk jobs? Cities near Albany, NY with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
Infographic showing various On Call Cyber Security Help Desk job openings in Albany, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,897 per year, or $19.7 per hour.

IT Help Desk Engineer

Logical Net

Schenectady, NY • On-site

Full-time

Posted 3 days ago

Job description

Job Type
Full-time
Description
Logical Net is searching for exceptionally talented, self-driven individuals to join our team to provide advanced Information Technology, Communication, and Cybersecurity solutions to our customers. Logical Net presents a unique opportunity to work with a diverse and talented team in a technology-rich collaborative environment.
Position: Information Technology Help Desk Engineer
The IT Help Desk Engineer's primary role is to act as first-level support for Logical Net customers. Individuals in the position will interact with customers via telephone, e-mail, and ticket-based support systems. This position requires strong interpersonal communication skills, attention to detail, strong time management skills, and a willingness to learn. The IT Help Desk engineer will act as a liaison between customers, 2nd and 3rd-level support engineers, vendors, and Logical Net staff. The primary role of the IT Help Desk engineer is to ensure customer satisfaction with Logical Net products and services and to ensure timely resolution to customer problems as they occur.
In addition to interacting with customers and providing 1st level of support, IT Help Desk engineers will assist in day-to-day operations. This will include proper provisioning and de-provisioning of services for new and existing customers. The IT Help Desk engineer is responsible for logging all customer activity in Logical Net's ticket-based tracking system and electronic support tools. Daily follow-up and customer interaction are required for all open tickets.
Requirements
Demonstrated skills in supporting and troubleshooting these technologies are preferred.
  • Microsoft 365 Email, Office applications, Teams and related services
  • Microsoft Windows operating systems - Workstation, Server, Active Directory
  • IP networks and associated protocols (DNS, DHCP etc.)
  • Cybersecurity concepts including antivirus, and endpoint detection and response tools

Core Duties and Responsibilities:
  • Interact with customers and provide first and second level support
  • Track and manage customer contact with ticket-based systems and support tools
  • Facilitate solutions to customer issues with senior engineers and track progress
  • Provide remote support for end-user workstations and applications
  • Provision or add/change/remove services as needed
  • Provide written documentation, policies, and procedures as necessary

Apply