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Unitedhealth Group Help Desk Jobs in Albany, NY (NOW HIRING)

Upstate Services Group

Help Desk Technician

Albany, NY

$50K - $60K/yr

About Us Upstate Services Group is a growing Skilled Nursing company committed to delivering ... We are looking for a motivated and customer-focused Help Desk Technician to join our IT support ...

Talent Software Services

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ... Group and Med America. * Keeps management and peers informed of "real time" issues and/or problems ...

Talent Software Services

Service Desk Analyst

Albany, NY

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ... Group and Med America. Keeps management and peers informed of "real time" issues and/or problems ...

Talent Software Services, Inc

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ... Group and Med America. * Keeps management and peers informed of "real time " issues and/or problems ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$28/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The ... Group and Med America. * Keeps management and peers informed of "real time" issues and/or problems ...

w3r Consulting

Service Desk Analyst

Latham, NY · On-site

$19.75 - $27/hr

The Service Desk Analyst is specific to the Service Desk Function through the IT Help Desk. The ... Group and Med America. * Keeps management and peers informed of "real time" issues and/or problems ...

Mindlance

Service Desk Analyst

Albany, NY · On-site

$20.25 - $27.75/hr

... p Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the ... Group and Med America. - Keeps management and peers informed of "real time" issues and/or problems ...

V Group

Business Analyst

Albany, NY · On-site

This position will also support applications in a help desk type environment. Responsibilities ... users, conduct group meetings, review/analyze existing documentation or system artifacts.

Collabera

Helpdesk Associate Analyst

Albany, NY

$20.25 - $27.75/hr

Phone Based Support Answer incoming client calls on a wired headset at your desk, average 25-40 ... Group Chat feeds Manage Callers time effectively, use escalation guidelines Resolve Call using all ...

UnitedHealth Group

Patient Access Representative

Cobleskill, NY · On-site

$16.75 - $21.50/hr

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and ...

UnitedHealth Group

Patient Access Representative

Cobleskill, NY · On-site

$16.75 - $21.50/hr

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and ...

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How much do unitedhealth group help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for unitedhealth group help desk in Albany, NY is $22.99, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.77 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UnitedHealth Group Help Desk professional, and why are they important?

To thrive as a UnitedHealth Group Help Desk professional, you need strong technical troubleshooting abilities, knowledge of IT support principles, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Microsoft Office Suite is essential. Excellent communication, patience, and problem-solving skills help to effectively assist users and resolve issues. These competencies ensure efficient technical support, high user satisfaction, and minimal disruption to business operations.

What are some typical challenges faced by Help Desk professionals at UnitedHealth Group, and how can they prepare for them?

Help Desk professionals at UnitedHealth Group often encounter complex technical issues, varying from software troubleshooting to navigating healthcare-specific applications. A common challenge is addressing urgent requests from a diverse user base while maintaining high-quality customer service and adhering to strict privacy regulations. To prepare, candidates should develop strong communication skills, stay current with healthcare IT systems, and familiarize themselves with HIPAA compliance. Collaborating effectively with IT teams and end users is also crucial for success in this fast-paced environment.

What are UnitedHealth Group Help Desk jobs?

UnitedHealth Group Help Desk jobs involve providing technical support and assistance to employees, customers, or clients who are experiencing IT-related issues. Help Desk specialists troubleshoot problems with software, hardware, networks, and company-specific applications, often responding to inquiries via phone, email, or chat. These roles require strong problem-solving skills, excellent communication abilities, and familiarity with IT systems. Help Desk professionals play a crucial part in ensuring smooth operations and minimizing downtime by resolving technical issues quickly and efficiently.

What is the difference between Unitedhealth Group Help Desk vs Unitedhealth Group Customer Service Representative?

AspectUnitedhealth Group Help DeskUnitedhealth Group Customer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are a plusHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentTechnical support setting, often in call centers or remoteCustomer interaction, call centers, or remote
Employer & Industry UsageIT support within healthcare insurance industryCustomer service within healthcare insurance industry

The Unitedhealth Group Help Desk primarily focuses on technical support and troubleshooting for healthcare insurance systems, requiring technical skills and certifications. In contrast, the Unitedhealth Group Customer Service Representative handles member inquiries, billing, and general support, emphasizing communication skills. Both roles are essential in the healthcare insurance industry but differ in technical complexity and daily tasks.

What are popular job titles related to Unitedhealth Group Help Desk jobs in Albany, NY? For Unitedhealth Group Help Desk jobs in Albany, NY, the most frequently searched job titles are:
What job categories do people searching Unitedhealth Group Help Desk jobs in Albany, NY look for? The top searched job categories for Unitedhealth Group Help Desk jobs in Albany, NY are:
What cities near Albany, NY are hiring for Unitedhealth Group Help Desk jobs? Cities near Albany, NY with the most Unitedhealth Group Help Desk job openings:
Unitedhealth Group Help Desk jobs near you

Help Desk Technician

Upstate Services Group

Albany, NY

$50K - $60K/yr

Full-time

Posted 14 days ago

Job description

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

  • Provide first-level technical support via phone, email, and onsite

  • Troubleshoot hardware, software, and network issues for employees.

  • Install, configure, and maintain computer systems, applications, and peripherals.

  • Document and track support requests through the Helpdesk system.

  • Escalate complex issues to higher-level support when necessary.

  • Assist with onboarding of new employees, including account setup and equipment preparation.

  • Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

  • 3+ years of experience in a help desk or IT support role (preferred).

  • Strong knowledge of Windows 10 and 11 operating systems.

  • Familiarity with Microsoft 365, networking basics, and remote support tools.

  • Excellent problem-solving skills with attention to detail.

  • Strong communication and customer service skills.

  • Ability to work independently as well as part of a team.

  • CompTIA A+ or other IT certifications are a plus.

  • Knowledge of PBX systems are a plus

  • Knowledge of virtualization systems are a plus

Benefits

  • Competitive salary

  • Health, dental, and vision insurance

  • Paid time off and holidays

  • Opportunities for professional growth and certification support