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Unitedhealth Group Help Desk Jobs in Syracuse, NY

UnitedHealth Group

Sales Account Manager

Syracuse, NY · On-site

$45K - $100K/yr

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and ...

UnitedHealth Group

Sales Account Manager

Syracuse, NY · Remote

$45K - $100K/yr

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and ...

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How much do unitedhealth group help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for unitedhealth group help desk in Syracuse, NY is $22.87, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.67 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UnitedHealth Group Help Desk professional, and why are they important?

To thrive as a UnitedHealth Group Help Desk professional, you need strong technical troubleshooting abilities, knowledge of IT support principles, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Microsoft Office Suite is essential. Excellent communication, patience, and problem-solving skills help to effectively assist users and resolve issues. These competencies ensure efficient technical support, high user satisfaction, and minimal disruption to business operations.

What are some typical challenges faced by Help Desk professionals at UnitedHealth Group, and how can they prepare for them?

Help Desk professionals at UnitedHealth Group often encounter complex technical issues, varying from software troubleshooting to navigating healthcare-specific applications. A common challenge is addressing urgent requests from a diverse user base while maintaining high-quality customer service and adhering to strict privacy regulations. To prepare, candidates should develop strong communication skills, stay current with healthcare IT systems, and familiarize themselves with HIPAA compliance. Collaborating effectively with IT teams and end users is also crucial for success in this fast-paced environment.

What are UnitedHealth Group Help Desk jobs?

UnitedHealth Group Help Desk jobs involve providing technical support and assistance to employees, customers, or clients who are experiencing IT-related issues. Help Desk specialists troubleshoot problems with software, hardware, networks, and company-specific applications, often responding to inquiries via phone, email, or chat. These roles require strong problem-solving skills, excellent communication abilities, and familiarity with IT systems. Help Desk professionals play a crucial part in ensuring smooth operations and minimizing downtime by resolving technical issues quickly and efficiently.

What is the difference between Unitedhealth Group Help Desk vs Unitedhealth Group Customer Service Representative?

AspectUnitedhealth Group Help DeskUnitedhealth Group Customer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are a plusHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentTechnical support setting, often in call centers or remoteCustomer interaction, call centers, or remote
Employer & Industry UsageIT support within healthcare insurance industryCustomer service within healthcare insurance industry

The Unitedhealth Group Help Desk primarily focuses on technical support and troubleshooting for healthcare insurance systems, requiring technical skills and certifications. In contrast, the Unitedhealth Group Customer Service Representative handles member inquiries, billing, and general support, emphasizing communication skills. Both roles are essential in the healthcare insurance industry but differ in technical complexity and daily tasks.

What are popular job titles related to Unitedhealth Group Help Desk jobs in Syracuse, NY? For Unitedhealth Group Help Desk jobs in Syracuse, NY, the most frequently searched job titles are:
What job categories do people searching Unitedhealth Group Help Desk jobs in Syracuse, NY look for? The top searched job categories for Unitedhealth Group Help Desk jobs in Syracuse, NY are:
What cities near Syracuse, NY are hiring for Unitedhealth Group Help Desk jobs? Cities near Syracuse, NY with the most Unitedhealth Group Help Desk job openings:
Unitedhealth Group Help Desk jobs near you
Registered Nurse - Field Assessor

Registered Nurse - Field Assessor

UnitedHealth Group

Syracuse, NY • On-site

$36.98 - $81.63/hr

Full-time

Retirement

Posted 10 days ago

UnitedHealthcare rating

7.8

Company rating: 7.8 out of 10

Based on 651 frontline employees who took The Breakroom Quiz

101st of 864 rated healthcare providers

Job description

We are hiring for a PRN RN Field Assessor to join our passionate team in Syracuse, NY.
As a Registered Nurse Field Assessor (FA) you would be completing Long Term Care insurance assessments. These hands-off assessments require you to obtain claimant demographics, physician information, a current medication list, and evaluate the claimant's functional level of independence.
The assessment process also involves completing a brief cognitive screening and evaluating the claimant's ability to complete ADL and IADL tasks. The ideal candidate will be technologically savvy and be able to use a point of care web application/system on a laptop or tablet, in real time for documentation purposes.
LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.
This position is not eligible for benefits.
Required Qualifications:
  • Current and unrestricted RN licensure in the state of practice
  • Current CPR certification
  • Current driver's license, vehicle insurance and access to a dependable vehicle or public transportation.
  • Proven ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client

Preferred Qualifications:
  • 1+ years of RN experience
  • Proven ability to work independently
  • Proven good communication, writing, and organizational skills

Target Pay - $75,450 - $113,174
Hourly Pay Range - $36.27 - $54.41
Per Visit Point Pay Range - $43.53 - $65.29
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $36.98 to $81.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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