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Help Desk Password Reset Jobs in Syracuse, NY (NOW HIRING)

Progressive Global Energy

Help Desk Analyst

Syracuse, NY · On-site

$20.25 - $27.75/hr

... • Password and license management **Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis Qualifications - 1 to 5 years' related working ...

Progressive Global Energy

Help Desk Analyst

Syracuse, NY

$20.25 - $27.75/hr

Add/modify/delete users, groups and roles Password and license management **Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis Qualifications - 1 ...

Comfort Windows

IT Administrator

Solvay, NY · On-site

Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline ... Provision and support user access (account setup, password resets, and permissions) in accordance ...

Comfort Windows

IT Administrator

Syracuse, NY · On-site

$22 - $27/hr

Comfort Windows & Doors is seeking an entry-level IT Help Desk Specialist to provide frontline ... Provision and support user access (account setup, password resets, and permissions) in accordance ...

Comfort Windows

IT Administrator

Syracuse, NY · On-site

$22 - $27/hr

... IT Help Desk Specialist to provide frontline support for end-user devices and core business ... Provision and support user access (account setup, password resets, and permissions) in accordance ...

Mirbeau of Skaneateles LP

Housekeeper

Skaneateles, NY

$16 - $19/hr

... helpful information, and embody the professional yet welcoming spirit of our resort. This role is ... Thoroughly clean and reset guest rooms according to Mirbeau and Forbes-rated standards * Sanitize ...

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Help Desk Password Reset information

See Syracuse, NY salary details

$14

$23

$35

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Syracuse, NY is $23.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Syracuse, NY? For Help Desk Password Reset jobs in Syracuse, NY, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Syracuse, NY look for? The top searched job categories for Help Desk Password Reset jobs in Syracuse, NY are:
What cities near Syracuse, NY are hiring for Help Desk Password Reset jobs? Cities near Syracuse, NY with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
Infographic showing various Help Desk Password Reset job openings in Syracuse, NY as of May 2026, with employment types broken down into 7% As Needed, 53% Full Time, 7% Part Time, 29% Contract, and 4% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $49,506 per year, or $23.8 per hour.

Help Desk Analyst

Progressive Global Energy

Syracuse, NY • On-site

$20.25 - $27.75/hr

Full-time

Posted 24 days ago

Job description

Company Description
This is for a British multinational electricity and gas utility company headquartered in Warwick, United Kingdom. Its principal activities are in the United Kingdom and North Eastern United States.
Job Description
Employment Type: 12-month contract
(With high possibility for contract extension or conversion to permanent employment)
To take phone calls from the field on IT incidents being raised via the FFHD (Field Force Help Desk) and provide the next level of support, and improve resolving IT issues during first point of contact with the help desk.
Utilizing the Service Now tool to manage and record incident report to resolution.
• Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact.
• Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly.
• Windows Certification and experience in support both Windows and iOS based machines.
• Knowledge Base - create and attach Knowledge Base articles, view and edit Knowledge navigation.
• Add/modify/delete users, groups and roles
• Password and license management
**Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis
Qualifications
- 1 to 5 years' related working experience
Additional Information
All your information will be kept confidential according to EEO guidelines.

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