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On Call Cyber Security Help Desk Jobs in Buffalo, NY

Sealing Devices

IT Manager

Lancaster, NY

$100K - $115K/yr

Monitor help desk performance and identify opportunities to improve IT support processes. Vendor ... Cybersecurity best practices and enterprise systems * Experience working within a manufacturing or ...

Sealing Devices, Inc.

IT Manager

Lancaster, NY · On-site

$100K - $115K/yr

Monitor help desk performance and identify opportunities to improve IT support processes. Vendor ... Cybersecurity best practices and enterprise systems * Experience working within a manufacturing or ...

Jms Technical Solutions

Systems Engineer

Buffalo, NY · On-site

$65K - $85K/yr

... help elevate our service delivery standards. Responsibilities * Support and administer Windows ... Participate in on-call rotation after 3 months Qualifications * 6+ years in IT/System Engineering ...

AGS, LLC

Field Service Technician

Buffalo, NY · On-site

$25 - $31/hr

AGS is looking for a Field Service Technician to join our team and help keep the game going. If you ... Be part of a weekly on-call rotation with your fellow technicians--because sometimes, the game ...

Ingrammicro

Sr AWS Support Engineer

Buffalo, NY · Hybrid

$110K - $130K/yr

This role is ideal for someone with a strong background in technical support or service desk ... Guide and support frontline support engineers, sharing your expertise and helping them grow.

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On Call Cyber Security Help Desk information

See Buffalo, NY salary details

$12

$19

$26

How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Buffalo, NY is $19.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $20.96 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are popular job titles related to On Call Cyber Security Help Desk jobs in Buffalo, NY? For On Call Cyber Security Help Desk jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Buffalo, NY look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for On Call Cyber Security Help Desk jobs? Cities near Buffalo, NY with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
IT Manager

IT Manager

Sealing Devices

Lancaster, NY

$100K - $115K/yr

Full-time

Posted 16 days ago

Job description

IT Operations & Team Management

  • Manage day-to-day IT operations to ensure reliable technology support for corporate offices, plant personnel, and remote locations.
  • Supervise and mentor IT staff, providing direction, support, and performance management.
  • Coordinate IT activities across multiple locations to maintain consistent service delivery and support.
  • Escalate key issues and collaborate with the Director of IT on strategic initiatives and technology planning.

Infrastructure & Systems Management

  • Manage the implementation, maintenance, and performance of enterprise IT infrastructure, including:
    • Network connectivity across all sites
    • Servers, cloud platforms, and data storage systems
    • Telecommunications and collaboration tools
  • Ensure system availability, performance, and security while minimizing downtime across locations.
  • Coordinate infrastructure upgrades, system maintenance, and lifecycle management.

Cybersecurity & Risk Management

  • Support the implementation and enforcement of cybersecurity policies and best practices.
  • Assist with disaster recovery planning, backup management, and business continuity initiatives.
  • Monitor systems for security risks and work with leadership to address vulnerabilities and compliance requirements.

Manufacturing Systems Support

  • Support and maintain technology systems critical to manufacturing operations, including ERP platforms, shop floor technologies and Inventory/Supply chain systems.
  • Work closely with operations, engineering, and production teams to ensure IT systems support plant operations and production efficiency.
  • Troubleshoot and resolve technology issues that impact manufacturing systems.

IT Service Delivery

  • Ensure timely and effective technical support for end users across all company locations.
  • Implement IT service management processes to improve service response times and user satisfaction.
  • Monitor help desk performance and identify opportunities to improve IT support processes.

Vendor & Budget Coordination

  • Coordinate with IT vendors, service providers, and technology partners to support infrastructure and system needs.
  • Assist the Director of IT in managing the IT budget, including hardware, software, licensing, and service contracts.
  • Evaluate technology solutions and recommend improvements that support operational needs.

Project & Change Management

  • Lead or support IT projects such as system upgrades, infrastructure improvements, and software implementations.
  • Coordinate with internal stakeholders to ensure technology projects meet operational requirements.
  • Track project progress and ensure initiatives are delivered on time and within scope.

Required Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or related field.
  • 7–10+ years of progressive IT experience, including team leadership or supervisory responsibilities.
  • Experience with ERP systems such as Oracle or SAP.
  • Experience supporting multi-location IT environments.
  • Strong knowledge of:
    • Network infrastructure and systems administration
    • Cloud technologies and virtualization
    • Cybersecurity best practices and enterprise systems
  • Experience working within a manufacturing or industrial environment.

Preferred Qualifications

  • Familiarity with industrial technology environments and compliance frameworks such as CMMC.
    Salary ranges for this position are determined based upon the job location and can be adjusted based upon experience, reflecting our commitment to valuing the expertise and contributions of our individual team members. Salary range for this role is $100,000.00-$115,000.00 per year

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