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On Call Cyber Security Help Desk Jobs in Rochester, NY

Mindex

Cloud Engineer - Remote

Rochester, NY · Remote

$7K - $120K/yr

... helping to refine internal operational processes. * Availability: Participate in a team on-call ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

Mindex

Cloud Engineer - Remote

Rochester, NY · On-site +1

$7K - $120K/yr

... helping to refine internal operational processes. * Availability: Participate in a team on-call ... Prolonged periods sitting at a desk and working on a computer * Occasional lifting of up to 10 lbs ...

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How much do on call cyber security help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for on call cyber security help desk in Rochester, NY is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an On Call Cyber Security Help Desk professional, and why are they important?

To thrive as an On Call Cyber Security Help Desk professional, you need a solid understanding of network security principles, troubleshooting techniques, and familiarity with common cyber threats, often supported by a degree in IT or cybersecurity and relevant certifications like CompTIA Security+ or CISSP. Proficiency with ticketing systems, remote access tools, SIEM platforms, and endpoint security software is typically required. Excellent problem-solving skills, clear communication, and the ability to remain calm under pressure are essential soft skills for this role. These abilities ensure rapid and effective response to security incidents, minimizing risks and maintaining organizational security.

What are some common challenges faced by On Call Cyber Security Help Desk professionals, and how can they be managed?

On Call Cyber Security Help Desk professionals often encounter challenges such as responding to urgent security incidents outside of regular business hours and managing multiple simultaneous requests from end-users. Staying calm under pressure and prioritizing tasks are essential skills in this environment. Effective communication with both technical teams and non-technical users is crucial, as is keeping up-to-date with evolving cybersecurity threats. Many organizations provide ongoing training and encourage collaboration with other IT and security specialists to help manage these demands.

What are 'On Call Cyber Security Help Desk' jobs?

On Call Cyber Security Help Desk jobs involve providing immediate technical support and guidance to users experiencing cybersecurity issues outside of regular business hours. Professionals in these roles respond to security incidents, troubleshoot security software, and assist with password resets, malware removal, and other urgent cyber threats. They serve as the first line of defense in protecting an organization's digital assets by quickly identifying and escalating security concerns. This position often requires a strong understanding of cybersecurity principles, excellent communication skills, and the ability to work under pressure in a dynamic environment.

What is the difference between On Call Cyber Security Help Desk vs Cyber Security Analyst?

AspectOn Call Cyber Security Help DeskCyber Security Analyst
CertificationsCompTIA Security+, Network+CEH, CISSP, Security+
Work EnvironmentHelp desk, support centers, on-call shiftsOffice, security operations centers, project-based
Employer & Industry UsageIT support firms, managed service providersCorporate, government, cybersecurity firms
Search & Comparison IntentJob duties, responsibilities, certificationsSkills, career path, roles

The On Call Cyber Security Help Desk primarily handles immediate security issues, providing support and troubleshooting during on-call shifts. In contrast, a Cyber Security Analyst focuses on analyzing security threats, implementing security measures, and monitoring systems. While both roles require security certifications and work within the cybersecurity industry, the Help Desk role is more support-oriented and reactive, whereas the Analyst role is strategic and proactive.

What are the most commonly searched types of Cyber Security Help Desk jobs in Rochester, NY? The most popular types of Cyber Security Help Desk jobs in Rochester, NY are:
What are popular job titles related to On Call Cyber Security Help Desk jobs in Rochester, NY? For On Call Cyber Security Help Desk jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching On Call Cyber Security Help Desk jobs in Rochester, NY look for? The top searched job categories for On Call Cyber Security Help Desk jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for On Call Cyber Security Help Desk jobs? Cities near Rochester, NY with the most On Call Cyber Security Help Desk job openings:
On Call Cyber Security Help Desk jobs near you
Cloud Engineer - Remote

Cloud Engineer - Remote

Mindex

Rochester, NY • Remote

$7K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

With more than 30 years in business, Mindex is a software product and professional services company with a proven history of delivering impactful solutions. We specialize in agile software development, cloud and data services, and the creation of innovative, homegrown products.

Our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up-giving us realworld experience designing, scaling, and supporting modern software systems.

We're proud to be recognized as the #1 Software Developer in the 2025 RBJ Book of Lists and ranked #80 in the Rochester Chamber Top 100 Companies. As our client base and #ROCstar team continue to grow, we're expanding our sales organization and looking for motivated professionals ready to make an impact.

What You'll Do

  • Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards.
  • Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation.
  • Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base.
  • Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle.
  • Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users.
  • Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture.
  • Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency.
  • Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution.
  • Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team's documentation and helping to refine internal operational processes.
  • Availability: Participate in a team on-call rotation and perform scheduled after-hours technical work to support platform stability and high-priority maintenance.

Requirements

Skills & Competencies:

  • Strong understanding of cloud security principles and best practices.
  • Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation.
  • Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance.
  • Strong scripting skills in PowerShell and Python to automate operational tasks.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Strong focus on exceptional customer service.
  • Aptitude and desire to work in a highly collaborative, self-organizing, team environment.
  • Highly organized & accurate.

Education & Experience:

  • AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience.
  • 2+ years of hands-on experience with cloud infrastructure and services.

Licenses & Certifications:

  • AWS Certified CloudOps Engineer - Associate or equivalent certification is highly desired.

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Occasional lifting of up to 10 lbs

Work Authorization

  • Applicants must be authorized to work for any employer in the U.S. Mindex is unable to sponsor, or take over sponsorship of, an employment visa at this time.

Benefits

  • Health insurance
  • Paid holidays
  • Paid time off
  • 401k retirement savings plan and company match with pre-tax and ROTH options
  • Dental insurance
  • Vision insurance
  • Employer paid disability insurance
  • Life insurance and AD&D insurance
  • Employee assistance program
  • Flexible spending accounts
  • Health savings account with employer contributions
  • Accident, critical illness, hospital indemnity, and legal assistance
  • Adoption assistance
  • Domestic partner coverage

Mindex Perks

  • Tickets to local sporting events
  • Teambuilding events
  • Holiday and celebration parties

Professional Development

  • Leadership training
  • License to Udemy online training courses
  • Growth opportunities

The salary range for this role reflects a wide range of factors including skill set, experience, training, and internal equity. It is not typical for individuals to be hired at the top of the range.

Base salary: $70,00 - $120,000

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