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2Nd Shift Help Desk Technician Jobs in Rochester, NY

Just Solutions

Service Desk Technician

Fairport, NY

$26 - $36/hr

Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions, Inc.

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

Prove It at Just Solutions, Inc.! We're looking for a driven Service Desk Technician in Fairport, N ... CompTIA A+ or similar certification * 5+ years of technical support or help desk experience (MSP ...

Just Solutions

Service Desk Technician

Fairport, NY · On-site

$26 - $36/hr

IT Help Desk Specialist Location: Fairport, NY - supporting clients across Western NY (Utica to Buffalo) Pay: $26-$36 per hour, based on experience Schedule: Monday-Friday, 8:00 AM-5:00 PM, with ...

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

Maintain Help Desk queue on a daily basis * Interaction and communication with all end users ... The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The ...

ULTRAFAB INC

Machine Operator 1 - 2nd Shift

Farmington, NY · On-site

$18 - $21/hr

Machine Operator 1 - 2nd Shift Salary Range $18-$21 Shift Differential Eligible JOB FUNCTION: Our ... Machine Operator I works closely and communicates with the technicians, supervisors, and other ...

Highgate Hotels

Second Shift Front Desk Agent

Rochester, NY · On-site

$13.75 - $17.50/hr

This position is for second shift with hours from 3pm to 11pm 5 days a week. * Answer inquires from ... College course work in related field helpful. * Experience in a hotel or a related field preferred.

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How much do 2nd shift help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for 2nd shift help desk technician in Rochester, NY is $22.85, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a 2nd Shift Help Desk Technician job?

A 2nd Shift Help Desk Technician provides technical support to users during the second shift, typically in the late afternoon to midnight hours. They troubleshoot hardware, software, and network issues, assist with system updates, and ensure smooth IT operations outside regular business hours. This role requires strong problem-solving skills, customer service abilities, and knowledge of various operating systems and applications. Technicians may support employees remotely or in person, depending on the company's needs.

What are the key skills and qualifications needed to thrive in the 2Nd Shift Help Desk Technician position, and why are they important?

To thrive as a 2Nd Shift Help Desk Technician, you need strong technical troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant IT certifications. Familiarity with ticketing systems like ServiceNow, remote support tools, and certifications such as CompTIA A+ or Microsoft Certified Professional are often required. Excellent communication, patience, and problem-solving skills help technicians provide superior customer service and adapt to varied user needs. These capabilities ensure swift and effective resolution of technical issues, maintaining productivity during off-hours and supporting organizational operations.

What are some common challenges faced by 2Nd Shift Help Desk Technicians and how are they addressed?

2Nd Shift Help Desk Technicians often encounter unique challenges such as handling after-hours emergencies, working with minimal on-site supervision, and supporting users in different time zones. To address these challenges, technicians rely on thorough documentation, escalation procedures, and remote support tools to resolve issues efficiently. Building strong communication with daytime IT teams ensures seamless information handoff and continuity of support. Adaptability and self-motivation also help technicians succeed during less traditional work hours.
More about 2Nd Shift Help Desk Technician jobs
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2Nd Shift Help Desk Technician jobs near you
IT Help Desk

IT Help Desk

Wellington Steele & Associates

Rochester, NY

Other

Posted 9 days ago

Job description

Overview

Job Title: IT Help Desk

Location: Victor, NY (Onsite)

Employment Type: 6-month contract to hire

Hours: Monday - Friday (7:30 am - 4 pm)

About the Company

Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career.

Overview

Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support.

Responsibilities

Key Responsibilities

  • Provide first-line technical support via phone, email, and in person
  • Troubleshoot hardware, software, and network-related issues
  • Support user accounts, password resets, and permissions in Active Directory
  • Assist with Cisco-based networking environments (connectivity, basic troubleshooting)
  • Set up and configure desktops, laptops, and peripherals
  • Escalate more complex issues as needed
  • Document tickets, resolutions, and processes
  • Deliver strong customer service to internal users
Qualifications

Required Skills & Qualifications

  • Experience or exposure to Active Directory (user management, resets, permissions)
  • Basic knowledge of Cisco networking (switches, routers, connectivity)
  • Comfortable handling phone support and interacting with users daily
  • Strong communication and customer service skills
  • Ability to work onsite and support users face-to-face
  • Basic understanding of Windows environments and IT fundamentals

Preferred

  • CompTIA A+, Network+, or similar certifications
  • Internship or help desk experience
  • Experience with ticketing systems
Employment Type: OTHER

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