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Datto Jobs in Rochester, NY (NOW HIRING)

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$8

$24

$57

How much do datto jobs pay per hour?

As of May 28, 2026, the average hourly pay for datto in Rochester, NY is $24.62, according to ZipRecruiter salary data. Most workers in this role earn between $14.15 and $28.76 per hour, depending on experience, location, and employer.

What is a Datto job?

A Datto job typically refers to a role at Datto, a company specializing in data backup, disaster recovery, and business continuity solutions. Jobs at Datto can range from technical roles like software engineering and IT support to sales, marketing, and customer service positions. Employees at Datto work to develop and support cybersecurity and backup solutions for businesses. The company focuses on providing reliable data protection and IT management solutions, often catering to managed service providers (MSPs). Working at Datto usually involves collaborating with teams to enhance data security and business continuity strategies.

What are the key skills and qualifications needed to thrive in the Datto position, and why are they important?

To thrive in a Datto role, such as a Datto Backup Specialist or Solutions Engineer, candidates need strong technical proficiency in backup and disaster recovery solutions, networking, and server management, often backed by relevant IT certifications (like CompTIA, Microsoft, or Datto-specific training). Familiarity with Datto's cloud-based platforms, monitoring tools, remote management systems, and ticketing software is essential. Problem-solving skills, excellent communication, and customer service orientation are vital soft skills for success. These competencies ensure reliable client support, effective troubleshooting, and successful implementation of data protection services.

What types of clients or industries do Datto professionals typically support, and what does a typical day look like in this role?

Datto professionals often work with a diverse range of clients, including small to mid-sized businesses, managed service providers (MSPs), schools, and healthcare organizations, all of which rely on robust backup and data recovery solutions. On a typical day, you might troubleshoot backup failures, assist with system restores, schedule and test disaster recovery drills, and guide clients through best practices in data protection. Regular communication with clients and internal teams is a key part of the role, ensuring issues are resolved efficiently and securely. This variety provides continuous learning opportunities and enables Datto specialists to build expertise across multiple industries and IT environments.
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What are popular job titles related to Datto jobs in Rochester, NY? For Datto jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Datto jobs in Rochester, NY look for? The top searched job categories for Datto jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Datto jobs? Cities near Rochester, NY with the most Datto job openings:
Datto jobs near you
Infographic showing various Datto job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $51,210 per year, or $24.6 per hour.
Network Operations Center (NOC) Technician - Tier 1

Network Operations Center (NOC) Technician - Tier 1

Brite

Victor, NY • On-site

$45K - $55K/yr

Full-time

Posted 26 days ago

Job description

JOB SUMMARY

The Network Operations Center (NOC) Technician is responsible for performing all essential duties of an ITIL Service desk for a leading Managed Service provider. The NOC Technician is responsible for managing multiple IT tickets while supporting customer networks and IT infrastructure. This position is required to analyze problems, troubleshoot, and find appropriate customer resolutions. This position also requires researching and testing new products and features to help ensure the best customer experience.

ESSENTIAL FUNCTIONS
  • Manage service tickets within designated SLA.
  • Field a high volume of service calls.
  • Ensure customer satisfaction throughout working a ticket from start to finish.
  • Troubleshoot basic computer and networking issues over the phone and via email.
  • Document troubleshooting steps in documentation source (general or customer specific).
  • Document customer interactions and resolutions within the support ticket.
  • Run diagnostics and evaluate results to resolve reported computer/software issues.
  • Escalate issues to the appropriate next level.
  • Perform customer onsite visits to troubleshoot/repair workstations and printers.
  • Analyze and identify software/hardware systemic issues.
  • Maintain documentation database to ensure consistent customer interactions.
    • OTHER DUTIES
  • Participates in special projects as required.
  • Accomplishes all other duties and tasks as appropriately assigned or requested.
    • EDUCATION & EXPERIENCE
  • Bachelor’s degree in Computer Science, Management Information Systems or related field and at least two years of experience in an enduser support role within a high volume, time sensitive support environment.
  • A+, Security+, Checkpoint CCSA, Network+, MCSE certifications preferred.
  • Experience in cloud backup solutions, Datto a plus.
    • KNOWLEDGE, SKILLS & ABILITIES
  • Knowledge in troubleshooting and resolving workstationbased software issues with Microsoft Windows 7, 8 and 10, Microsoft Office 2007, 2010, 2013 and 2016, Microsoft Online Services, including Office 365, and domain and workgroup environments.
  • Strong hardware repair and troubleshooting skills with PC desktops and laptops.
  • Ability to support and troubleshoot serverbased software issues with Microsoft Windows Server 2003, 2008, 2012 R2 and 2016, Microsoft Windows Active Directory, on premise Microsoft Exchange 2003, 2007 and 2010, Microsoft Office 365 and hosted Microsoft Office 365, and Microsoft SQL 2005, 2008, and 2012 server, Microsoft Hyper V and VMWare, Microsoft PowerShell, major antivirus solutions, and enterprise class backup solutions.
  • Phone etiquette.
  • Ability to address a variety of technical issues.
  • Customer service skills.
  • Excellent listening skills.
  • Exceptional verbal and written communication skills.
  • Effective project management skills.
  • Selfdirected and results oriented.

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