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Customer Service Level Two Jobs in Rochester, NY

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Customer Service Representative

West Henrietta, NY · On-site

$21 - $22/hr

... level expectations. Key Responsibilities:- Provide quality customer service through phone, email ... Qualifications:- 2+ years of customer service experience. Comfortable handling high-volume inbound ...

Highland Hospital

RN Level II-IR

Rochester, NY · On-site

$40.03 - $51/hr

Provides professional nursing services for patients and their families and/or for the nursing ... Level II Registered Nurse (RN): The Level II RN, under the direction of the Nurse Manager, is ...

Highland Hospital

RN Level II-HPC

Rochester, NY · On-site

$40.03 - $51/hr

Provides professional nursing services for patients and their families and/or for the nursing ... Organization Contributions Level II Registered Nurse (RN): The Level II RN, under the direction of ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Provide accurate information regarding products, services, orders, and account status ... 2 years experience in customer-facing role Experience in a contact center environment strongly ...

Highland Hospital

ASPN II- SE6

Rochester, NY · On-site

$40.03 - $51/hr

Nurses use the nursing process and evidence based practice to coordinate and provide direct care and services that support care. Level II Registered Nurse (RN): The Level II RN, under the direction ...

Highland Hospital

ASPN II - W5

Rochester, NY · On-site

$40.03 - $51/hr

Clinical Practice Service Excellence Professional Development and Professional Communication and Behaviors Research and Evidence Based Practice. Organization Contributions Level II Registered Nurse ...

Highland Hospital

ASPN II-East 6

Rochester, NY · On-site

$40.03 - $51/hr

Nurses use the nursing process and evidence based practice to coordinate and provide direct care and services that support care. Level II Registered Nurse (RN): The Level II RN, under the direction ...

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Customer Service Level Two information

See Rochester, NY salary details

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How much do customer service level two jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service level two in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Rochester, NY?

For Customer Service Level Two jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Rochester, NY look for?

The top searched job categories for Customer Service Level Two jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Customer Service Level Two jobs?

Cities near Rochester, NY with the most Customer Service Level Two job openings:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Staffing

West Henrietta, NY • On-site

$21 - $22/hr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job title:- Customer Service Representative
Location: West Henrietta, NY 14586
Job Type: 4+ months Contract
Schedule: Monday–Friday | 8:00 AM–5:00 PM
Hours: 40 hours/week | 1-hour lunch
Pay Rate: $22/hour
Work Arrangement: Onsite

Job Summary:-
We are seeking a customer-focused Service Specialist to provide high-quality support to clients utilizing background screening services. The ideal candidate will have strong customer service and communication skills, a professional phone presence, and the ability to manage high-volume inbound and outbound interactions while meeting established service-level expectations.

Key Responsibilities:-
Provide quality customer service through phone, email, chat, and other communication channels.
Support clients with background screening and related service inquiries.
Follow up on outstanding items to ensure timely completion within established service-level agreements.
Conduct high-volume inbound and outbound customer communications.
Maintain accurate documentation of customer interactions and activities.
Perform data entry and maintain accurate records.
Develop and maintain working knowledge of assigned products, services, policies, and procedures.
Utilize various business systems and software applications to complete daily responsibilities.
Identify opportunities for process improvement and collaborate with leadership to implement improvements.
Prioritize and organize multiple tasks while maintaining accuracy and productivity.
Serve as a resource or mentor to less experienced team members.
Meet established performance, quality, and productivity goals.
Perform other related duties as assigned.

Qualifications:-
2+ years of customer service experience.
Comfortable handling high-volume inbound and outbound calls.
Confident, clear, and professional telephone communication skills.
Experience with customer outreach and follow-up.
Strong written and verbal communication skills.
Ability to work effectively in a goal- and metrics-driven environment.
Resilient, motivated, and able to manage challenging customer interactions professionally.
Strong organizational and prioritization skills.
Excellent attention to detail and data-entry accuracy.
Comfortable learning and working with multiple software systems and applications.
Ability to work independently and as part of a team.