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Remote Help Desk Tier 2 Jobs in Rochester, NY (NOW HIRING)

Help Desk Support Specialist

Rochester, NY ยท Remote

$25 - $28.85/hr

Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Data Engineer - Remote

Rochester, NY ยท Remote

$90K - $140K/yr

... * 2+ years of experience with DBT Core (models, tests, macros, sources, lineage) * 2+ years of ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

Data Engineer - Remote

Rochester, NY ยท On-site +1

$90K - $140K/yr

... * 2+ years of experience with DBT Core (models, tests, macros, sources, lineage) * 2+ years of ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

Data Engineer - Remote

Rochester, NY ยท Remote

$90K - $140K/yr

... * 2+ years of experience with DBT Core (models, tests, macros, sources, lineage) * 2+ years of ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

Data Engineer - Remote

Rochester, NY ยท Remote

$90K - $140K/yr

... * 2+ years of experience with DBT Core (models, tests, macros, sources, lineage) * 2+ years of ... For more than 30 years, Mindex has helped organizations solve complex business challenges through ...

Calendar Clerk - Remote

Rochester, NY ยท On-site +1

$19.23/hr

... tier legal services to our clients in seven states. While our legal expertise sets us apart, it ... Qualifications * 2+ years of experience in lender side default services/real estate litigation

Data Architect - Remote

Rochester, NY ยท Remote

$120K - $173K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

Tax Manager

Rochester, NY ยท On-site +1

$125K - $200K/yr

Tax Manager - Public Accounting | Hybrid or Remote Overview: A top-tier public accounting firm is hiring an experienced Tax Manager to help lead its growing tax practice. This is an opportunity to ...

Data Architect - Remote

Rochester, NY ยท Remote

$120K - $173K/yr

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

Remote Psychotherapist

Rochester, NY ยท Remote

$50K - $100K/yr

W-2 Weekly Pay! Responsibilities: * Conducts evidence-based therapeutic sessions for children ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

For more than 30 years, Mindex has helped organizations solve complex business challenges through ... Prolonged periods sitting at a desk and working on a computer No heavy lifting is expected.

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Remote Help Desk Tier 2 information

See Rochester, NY salary details

$12

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How much do remote help desk tier 2 jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for remote help desk tier 2 in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are Remote Help Desk Tier 2 technicians?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Tier 2, and why are they important?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Help Desk Tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.
What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY? The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:
What are popular job titles related to Remote Help Desk Tier 2 jobs in Rochester, NY? For Remote Help Desk Tier 2 jobs in Rochester, NY, the most frequently searched job titles are:
What cities near Rochester, NY are hiring for Remote Help Desk Tier 2 jobs? Cities near Rochester, NY with the most Remote Help Desk Tier 2 job openings:

Help Desk Support Specialist

HHUNY, Inc.

Rochester, NY โ€ข Remote

$25 - $28.85/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago


Job description

Position Description: The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta, Team Dynamix, and other HHUNY applications by HHUNY staff and external Care Management Agency staff, and ensure requestors questions get answered.
Essential Duties & Responsibilities:
Function as Netsmart CareManager internal super-user by understanding all configuration logic and how future changes impact logic, build, reporting, etc.
Provide all application support functions for system end-users.
Serves as the first line of assistance with customers in addressing technical issues. This role requires conveying technical information to users in a way they can easily understand.
Manage credentials for the systems necessary for internal and external users.
Identify trends and training opportunities based on ticket submission with HHUNY Training team.
Manage Team Dynamix incidents to completion.
Manage ticket submissions and follow up with Netsmart help desk.
Continue to optimize use of help desk tools to streamline end user support.
Facilitate ongoing communication and meetings with external vendors.
Provide Tier 1 AWS workspace and configuration support.
Perform other related duties as assigned.
This position requires the employee to be located in upstate New York, preferably within 40 miles of Rochester, NY.
This position is fully remote, however, on limited occasion there may be a requirement to meet in the office per supervisory request, including new employee onboarding.
Minimum Qualifications:
Associates degree in computer science, information technology, or a related field
Bachelors degree in a related field is preferred beyond minimum requirements
HHUNY provides administrative support and governance to five affiliated Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the forefront of adopting a person-centered, recovery-focused delivery service model for its Health Home members.
HHUNY offers a competitive benefits package which includes 28 days of paid time off per year immediately upon hire (8.62 hours earned each pay period), 14 paid holidays, comprehensive medical, dental and vision coverage, 401(K) retirement savings plan with 6% employer match, a fully remote workforce, and an Employee Assistance Plan, just to name a few!
If you feel this is the right fit for you, come join our amazing HHUNY team!
$25.00 - $28.85 Hourly