2

Remote Help Desk Tier 2 Jobs in Rochester, NY (NOW HIRING)

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer ... Prolonged periods sitting at a desk and working on a computer. * No heavy lifting is expected.

Remote Psychotherapist

Rochester, NY ยท Remote

$50K - $100K/yr

W-2 Weekly Pay! Duties and Responsibilities: * Conducts evidence-based therapeutic sessions for ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

You'll help families find the right financial protection for their needs -- by phone and Zoom, from ... Year 2: Build pipeline consistency, grow activity, reach $80,000-$100,000 * Year 3: Start building ...

Entry Level Remote Sales Role

Rochester, NY ยท Remote

$1.5K - $5.3K/wk

In this role, you will help families find the right financial protection coverage for their needs ... Year 2: Build pipeline consistency, increase activity, hit $80,000 to $100,000 * Year 3: Begin ...

Showing results 21-40

Remote Help Desk Tier 2 information

See Rochester, NY salary details

$12

$22

$33

How much do remote help desk tier 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk tier 2 in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY?

The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:

What are popular job titles related to Remote Help Desk Tier 2 jobs in Rochester, NY?

For Remote Help Desk Tier 2 jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Tier 2 jobs in Rochester, NY look for?

The top searched job categories for Remote Help Desk Tier 2 jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Help Desk Tier 2 jobs?

Cities near Rochester, NY with the most Remote Help Desk Tier 2 job openings:

Full-Time Remote Licensed Marriage and Family Therapist (LMFT) - Outpatient Services

Company Confidential

Rochester, NY โ€ข Remote

$90K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New


Job description

Position Overview

Gotham Enterprises Ltd is seeking dedicated and compassionate Licensed Marriage and Family Therapists (LMFTs) to join our team of skilled professionals in providing top-tier outpatient counseling services. This fully remote position allows therapists to work flexibly while delivering essential mental health support to individuals, couples, and families in Rochester, New York. With a competitive annual salary range of $90,000 to $105,000, this role is ideal for professionals seeking meaningful work and the opportunity for career growth.

About the Organization

At Gotham Enterprises Ltd, we pride ourselves on offering a supportive and collaborative environment where mental health professionals can thrive. Our Counseling Center is committed to delivering high-quality counseling services, helping a diverse range of clients navigate through various mental health challenges. We foster a culture of continuous learning and professional development, encouraging our therapists to engage in evidence-based practices that promote effective treatment and positive outcomes.

Work Environment

This position is fully remote, allowing professionals to balance their work and personal lives while making a significant impact on clientsโ€™ well-being. As part of our outpatient team, therapists will enjoy the benefits of working from home while still interacting with colleagues and participating in regular team meetings. We utilize advanced telehealth platforms to ensure secure and effective therapy sessions, supporting both clients and staff in maintaining confidentiality and compliance with healthcare regulations.

Key Responsibilities
  • Conduct comprehensive assessments of clients' emotional and mental health to identify their needs and challenges.
  • Develop individualized treatment plans through collaborative discussions with each client, tailoring approaches to achieve their goals.
  • Facilitate individual therapy sessions for clients of all ages, effectively addressing a spectrum of mental health issues, including anxiety, depression, and relationship struggles.
  • Lead couples therapy sessions, focusing on enhancing communication skills, resolving conflicts, and fostering healthy relationship dynamics.
  • Maintain accurate and timely documentation of all client interactions, including progress notes and modifications to treatment plans, ensuring compliance with ethical and legal standards.
  • Offer crisis intervention support in acute situations, providing immediate assistance to clients in distress and coordinating with emergency services as needed.
  • Stay abreast of the latest advancements in marriage and family therapy techniques, actively participating in training and professional development to enhance clinical skills.
  • Collaborate with interdisciplinary teams to deliver holistic care, drawing on various therapeutic modalities and community resources as required.
Patient Population / Client Focus

The successful candidates will work with a diverse clientele, including teenagers, adults, and couples facing a variety of personal and interpersonal challenges. Our therapists are integral in guiding clients through their unique journeys, employing tailored therapeutic approaches to foster resilience and promote mental wellness.

Qualifications
  • A Masterโ€™s Degree in Marriage and Family Therapy, Mental Health Counseling, or a closely related field is required.
  • Current and valid licensure as a Marriage and Family Therapist through the State Board is essential.
  • Demonstrated experience in providing individual and/or couples therapy, showcasing a history of effective client engagement.
  • Proficient skills in completing assessments and maintaining documentation in a timely manner.
Preferred Experience
  • Two years of clinical experience in a mental health setting, particularly in servicing children, adolescents, and families.
  • Comfort and proficiency with digital communication tools for conducting remote therapy sessions.
  • Strong writing and communication skills to effectively document client progress and interact with clients and peers.
Compensation and Benefits

We offer an attractive salary package ranging from $90,000 to $105,000 annually, dependent on experience and qualifications. Our comprehensive benefits include:

  • 401(k) retirement savings plan with company match.
  • Health, Dental, and Vision Insurance to support your overall health and well-being.
  • Flexible scheduling options to accommodate a balanced work-life dynamic.
  • Paid Time Off (PTO) to ensure time for personal care and rejuvenation.
  • Opportunities for ongoing professional development and continuing education.
Career Growth Opportunities

At Gotham Enterprises Ltd, we prioritize the career advancement of our employees. With regular training sessions, mentorship programs, and pathways for specialty certifications, our therapists can expand their skills and take on leadership roles within the organization, positioning them for long-term success in their careers.

Why Join Our Team

If you are an LMFT who is passionate about making a difference and enjoys collaborating with like-minded professionals, Gotham Enterprises Ltd is the ideal workplace for you. We are committed to fostering a culture of respect, inclusion, and continuous improvement. When you join our team, you become part of a supportive network that values your contributions and prioritizes client care.

Application Information

We invite interested candidates to apply by submitting their resume along with a cover letter detailing their relevant experience and passion for the field of marriage and family therapy. Gotham Enterprises Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome and encourage applications from individuals of all backgrounds.