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Remote Help Desk Tier 2 Jobs in Rochester, NY (NOW HIRING)

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We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...

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We are looking for someone who wants to help build, lead, and ultimately take ownership of an ... Although this is a remote position , this is not a desk-only construction management role. The ...

Help develop and improve clinical policies and procedures on an ongoing basis to support overall ... This is a professional work environment where a computer, desk, chair, and office supplies will be ...

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Remote Help Desk Tier 2 information

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How much do remote help desk tier 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote help desk tier 2 in Rochester, NY is $22.84, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.62 per hour, depending on experience, location, and employer.

What is a remote help desk tier 2?

Remote Help Desk Tier 2 technicians are IT professionals who provide advanced technical support to users experiencing issues with hardware, software, or network systems. Unlike Tier 1, which handles basic troubleshooting, Tier 2 technicians address more complex problems that require in-depth knowledge and may involve remote diagnostics or system configuration. They often work with end users via phone, chat, or remote desktop tools, and may escalate issues to Tier 3 if necessary. Their goal is to resolve technical incidents efficiently while ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a remote help desk tier 2?

To thrive as a Remote Help Desk Tier 2, you need advanced troubleshooting skills, strong knowledge of operating systems, networks, and common enterprise software, typically supported by experience in IT support and relevant certifications like CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and diagnostic utilities is essential. Excellent communication, patience, and problem-solving skills help you effectively resolve issues and support end-users remotely. These skills are crucial for ensuring timely issue resolution, minimizing downtime, and maintaining user satisfaction in a distributed work environment.

What are some common challenges faced by remote help desk tier 2 technicians, and how can they be managed effectively?

Remote Help Desk Tier 2 technicians often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and effectively communicating solutions to users with varying technical backgrounds. To manage these challenges, it's important to develop strong problem-solving skills, maintain clear documentation, and leverage remote diagnostic tools. Regular collaboration with Tier 1 and Tier 3 teams also helps ensure efficient resolution of escalated issues and continuous learning.

What is the difference between Remote Help Desk Tier 2 vs Remote Support Specialist?

AspectRemote Help Desk Tier 2Remote Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentHelp desk, technical support teamsCustomer support, technical troubleshooting
Industry UsageIT services, tech companiesIT, telecommunications, software firms

Remote Help Desk Tier 2 focuses on resolving escalated technical issues, often requiring deeper technical knowledge and certifications. Remote Support Specialists provide technical assistance to customers, often across various industries. While both roles involve remote troubleshooting, Tier 2 technicians handle more complex problems within IT support teams, whereas Support Specialists may have broader customer service responsibilities.

What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY?

The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:

What are popular job titles related to Remote Help Desk Tier 2 jobs in Rochester, NY?

For Remote Help Desk Tier 2 jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Tier 2 jobs in Rochester, NY look for?

The top searched job categories for Remote Help Desk Tier 2 jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Help Desk Tier 2 jobs?

Cities near Rochester, NY with the most Remote Help Desk Tier 2 job openings:

Trauma-Focused Licensed Mental Health Counselor - Remote Opportunities at Kelso Comprehensive Therap

Kelso Comprehensive Therapy Center

Rochester, NY โ€ข On-site, Remote

Full-time

Posted 17 days ago


Job description

Position Overview

Kelso Comprehensive Therapy Center is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our remote team in the greater Rochester, New York area. In this full-time position, you will play a pivotal role in enhancing the emotional and mental well-being of our trauma injury patients. Your expertise will contribute significantly to developing effective treatment plans that empower individuals to reclaim their lives and thrive in their recovery journey.

About the Organization

At Kelso Comprehensive Therapy Center, we are committed to providing top-tier outpatient mental health services. We focus on a person-centered approach that prioritizes trauma-informed care. Our mission is to support individuals through their healing journey by connecting them with tailored therapeutic strategies and community resources. We recognize the profound impact that trauma can have on a person's mental health, and we strive to fill the existing service gaps in our community by offering exceptional evaluation and treatment options to those in need.

Work Environment

As a part of a forward-thinking organization, you will primarily work remotely, allowing for flexible scheduling while maintaining a strong connection with our patients and team members. Regular work hours are from 8:00 am to 5:00 pm, Monday through Friday. Our collaborative environment encourages continuous learning and professional development while providing important resources to enhance the therapeutic experience.

Key Responsibilities
  • Conduct comprehensive initial assessments to understand patients' psychological and emotional needs, followed by the development of personalized treatment plans that incorporate coping strategies and therapeutic interventions.
  • Engage with patients through active listening and empathetic communication, fostering a supportive space for them to express their thoughts and concerns.
  • Monitor and adjust treatment plans based on ongoing evaluations of patient progress, ensuring the goals set are realistic and achievable.
  • Educate not only patients but also staff about effective stress and trauma coping mechanisms, promoting a culture of awareness and sensitivity within the organization.
  • Provide resources and tools that help individuals reach their personal and therapeutic goals, empowering them to take an active role in their mental health journey.
  • Collaborate with various social and medical agencies, healthcare providers, and community outreach programs to connect patients with necessary services beyond therapy.
  • Engage in continuous professional development through attending workshops and completing continuing education courses to maintain your National Certified Counselor certification and stay updated with best practices.
Patient Population / Client Focus

You will work primarily with individuals who have experienced trauma, which may stem from accidents, violence, or other distressing situations. Understanding the unique challenges faced by trauma patients, you will be tasked with employing therapeutic techniques tailored to this demographic, helping them to navigate their emotional landscape while promoting resilience and recovery.

Qualifications
  • A Masterโ€™s degree in Mental Health Counseling or a closely related field.
  • A valid and active Licensed Mental Health Counselor (LMHC) certification.
  • Minimum of 3 years of experience in mental health counseling, specifically with trauma patients.
  • Proficiency in Microsoft Office Suite, along with familiarity with Salesforce and Electronic Medical Records (EMR) systems, is highly regarded.
  • Exceptional communication skills, both verbal and written, to effectively convey treatment plans and engage with patients.
Preferred Experience
  • Experience working within a remote counseling environment.
  • Knowledge or experience in cultural competence and sensitivity to diverse populations.
  • Familiarity with community resources available for trauma recovery.
Compensation and Benefits

The salary range for this position is set between USD 90,000 and 110,000 per year, commensurate with experience and qualifications. In addition to a competitive salary, Kelso Comprehensive Therapy Center offers a robust benefits package that includes:

  • Employee assistance programs that provide confidential counseling and support services.
  • Wellness programs designed to promote healthy living and improve overall well-being.
  • Health savings accounts or flexible spending accounts for managing healthcare expenses.
  • Continuing education opportunities to support professional growth and certification maintenance.
Career Growth Opportunities

Joining Kelso Comprehensive Therapy Center means being part of a dynamic team that values professional advancement. Opportunities for further training, certifications, and leadership roles are readily available as part of your career path, empowering you to grow as a mental health professional.

Why Join Our Team

If you are passionate about making a difference in the lives of others, especially those who have faced significant trauma, Kelso Comprehensive Therapy Center invites you to apply. Here, you will find a community that values compassion, professional integrity, and resilience, as well as a supportive network that enhances your ability to improve patient outcomes.

Application Information

If you are interested in becoming a pivotal part of our team and changing lives through compassionate care, please submit your resume to us today. We are excited to learn how your skills and experiences can contribute to our mission of healing and support.