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Internship Help Desk Tier 2 Jobs in Rochester, NY

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Provide Tier 1 AWS workspace and configuration support. Perform other related duties as assigned.

TEKsystems

Desktop Support

Rochester, NY

$20 - $24/hr

... Help Desk experience * Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment Hands‑on experience supporting: * Windows and macOS * iOS and Android devices

TEKsystems

Desktop Support

Rochester, NY

$20 - $24/hr

... Help Desk experience * Demonstrated Tier 2 troubleshooting and escalation ownership in an enterprise environment Hands‑on experience supporting: * Windows and macOS * iOS and Android devices

CALERO

Mobility Support Specialist

Rochester, NY · On-site

... Help Desk tickets for issues such as data allowances or activations; and providing timely ... Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any ...

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All JobsHelp Desk Tier 2 JobsInternship Help Desk Tier 2 JobsInternship Help Desk Tier 2 Jobs in Rochester, NY

Internship Help Desk Tier 2 information

See Rochester, NY salary details

$9

$17

$25

How much do internship help desk tier 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internship help desk tier 2 in Rochester, NY is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Internship Help Desk Tier 2 vs Help Desk Tier 2?

AspectInternship Help Desk Tier 2Help Desk Tier 2
CredentialsTypically pursuing or recent graduates, some certifications preferredUsually requires certifications like CompTIA A+ or Network+
Work EnvironmentInternship setting, training-focused, entry-levelFull-time, professional support environment
Employer & IndustryInternship programs in IT companies or departmentsEstablished IT support teams across various industries
Search & Comparison IntentLearning, entry-level support roles, career explorationTechnical support, troubleshooting, escalation handling

Internship Help Desk Tier 2 positions are designed for students or recent graduates gaining practical experience, often with training provided. Help Desk Tier 2 roles are more advanced, requiring some experience and certifications, focusing on resolving complex technical issues in a professional setting. The main difference lies in experience level, responsibilities, and career stage.

What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY?

The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:

Internship Help Desk Tier 2 jobs near you

Helpdesk Analyst

Wellington Steele & Associates

Rochester, NY • On-site

$40K - $55K/yr

Contractor

Re-posted 18 days ago

Job description

Help Desk Administrator

Compensation depends on expereince: Range from $40k-$55k

Position Objective:

The Help Desk Administrator position is primarily responsible to ensure all employees’ help desk related concerns are attended to on a timely basis and to assist with the company’s internal and external IT infrastructure and processes. She/he will interface with all departments and all levels of management on a daily basis.

 

Duties & Responsibilities:

  • Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
  • Provide internal end-user support and training for Windows-based desktops, software and peripherals
  • Generate and update support documentation
  • User on-boarding and off-boarding
  • Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
  • Ability to evaluate new technology for compatibility with current system, processes and procedures
  • Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
  • Maintains asset tracking and IT inventory
  • Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
  • Assist with application, hardware or system rollouts as needed

Qualifications/Experience:

  • Strong technical skills with PC’s
  • Ability to explain technical concepts to non-technical users with approachability and empathy
  • Experience with installing and troubleshooting hardware and software issues.
  • Basic understanding of networking concepts and protocols (DHCP, DNS, TCP/IP)
  • Strong knowledge of Microsoft Office products, Windows 7,8 and 10 Operating Systems.
  • Experience and knowledge with email system fundamentals.
  • Experience with Wi-Fi technology and standards.
  • Excellent communication, time management and organizational skill with strong attention to detail.
  • Ability to solve problems and interpret variables in situations where only limited standardization exists
  • Ability to learn and support new applications
  • Self-motivated and able to work without direct supervision or as part of a team.
  • A+, Net+ or MCP certifications are a plus.

Tools & Equipment:

  • PC, printer, telephone, fax machine, copier, and other office equipment.

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