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Internship Help Desk Tier 2 Jobs in Rochester, NY

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IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

Mindex

IT Support Administrator - Hybrid

Rochester, NY · On-site

$40K - $60K/yr

Minimum of two years of experience in an IT Help Desk, Desktop Support, Systems Administration, or Technical Support role. * Experience supporting Microsoft 365 environments. * Experience working ...

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All JobsHelp Desk Tier 2 JobsInternship Help Desk Tier 2 JobsInternship Help Desk Tier 2 Jobs in Rochester, NY

Internship Help Desk Tier 2 information

See Rochester, NY salary details

$9

$17

$25

How much do internship help desk tier 2 jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for internship help desk tier 2 in Rochester, NY is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Internship Help Desk Tier 2 vs Help Desk Tier 2?

AspectInternship Help Desk Tier 2Help Desk Tier 2
CredentialsTypically pursuing or recent graduates, some certifications preferredUsually requires certifications like CompTIA A+ or Network+
Work EnvironmentInternship setting, training-focused, entry-levelFull-time, professional support environment
Employer & IndustryInternship programs in IT companies or departmentsEstablished IT support teams across various industries
Search & Comparison IntentLearning, entry-level support roles, career explorationTechnical support, troubleshooting, escalation handling

Internship Help Desk Tier 2 positions are designed for students or recent graduates gaining practical experience, often with training provided. Help Desk Tier 2 roles are more advanced, requiring some experience and certifications, focusing on resolving complex technical issues in a professional setting. The main difference lies in experience level, responsibilities, and career stage.

What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY?

The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:

Internship Help Desk Tier 2 jobs near you

Front Desk and HR Coordinator - South Gates, NY - Full-Time, Days

Lifetime Assistance, Inc.

Rochester, NY • On-site

$21 - $25/hr

Full-time

Medical, PTO

Posted 2 days ago

New

Lifetime Assistance rating

7.0

Company rating: 7.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

Job description

Lifetime Assistance - HR CoordinatorMake an Impact. Create Joy. Shape the Future.
At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job-it's a chance to transform lives, including your own.
Position Overview:
Job Title: HR Coordinator
Location: Rochester, NY
Department: Human Resources
Reports To: Director of HR Operations
Employment Type: Full-Time, Non-Exempt
Salary Range: $21.00 - $25.00/hour
Why Should You Work for Lifetime Assistance?
  • No-Premium Health Insurance: Access comprehensive healthcare at no extra cost.
  • Education Support: Tuition assistance, scholarships - 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester - plus micro-credential stipends up to $750 and SUNY partnerships.
  • Career Growth: Clear pathways to advancement, leadership training, and coaching support.
  • Work-Life Harmony: Generous paid time off and supportive scheduling.
  • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person - both those we support and our employees alike.

Your Core Responsibilities:
HR Department Administrative Support
  • Serve as backup to the HR Operations Specialist, including processing status changes in UKG and sending termination/unemployment documentation.
  • Triage and assign HR Help Desk tickets within one hour of receipt.
  • Assist with basic HRIS reporting and monthly compliance/operational reports.
  • Coordinate fraud-check reporting to Ethico.
  • Prepare billing and usage reports (Indeed, Pitney Bowes, etc.).
  • Order HR supplies and process HR purchase orders and invoices.
  • Submit maintenance requests through QWare and coordinate desk setups for new HR hires.
  • Assist with planning HR meetings, engagement events, and department initiatives.
  • Perform additional administrative and operational duties as assigned.

Office & Reception Management
  • Provide professional reception coverage, greeting visitors and answering phones.
  • Manage reception calendar and appointment verification.
  • Assist employees with reception computer and printer needs.
  • Ensure coverage during breaks and PTO.
  • Maintain a clean, organized, and welcoming reception area.

Support to the Director of HR Operations
  • Assist with documentation preparation, project tracking, audits, and compliance efforts.
  • Maintain organized electronic HR files.
  • Support HR system implementations and department projects.
  • Draft internal communications and assist with presentation materials.

What You Bring:
Education
  • Associate's degree; Bachelor's degree in Human Resources, Business Administration, or related field (Preferred)

Experience
  • 2-5 years of progressive administrative experience, preferably in Human Resources.
  • HRIS experience preferred.
  • Proven experience handling confidential personnel information.

Technical Skills
  • Proficiency in Microsoft Office (Excel and PowerPoint required).
  • Experience with Sage Intacct or similar financial systems a plus.

Competencies & Attributes
  • Exceptional attention to detail and organizational skills.
  • Strong written and verbal communication abilities.
  • Professional discretion and confidentiality.
  • Service-oriented mindset with strong interpersonal skills.
  • Calm, steady presence in employee-facing environments.
  • Collaborative team player with proactive problem-solving abilities.
  • High integrity, strong follow-through, and a continuous improvement mindset.

Our Mission & Culture:
  • Mission-Driven Work: Empowering individuals to live with independence and purpose-your work truly matters.
  • Inclusive & Supportive: A workplace built on respect, dignity, and shared commitment to inclusion.
  • Community Impact: Join efforts that reflect Lifetime Assistance's dedication to partnerships and quality of life for all.

Are You Ready to Begin?
If you're a detail-oriented professional passionate about supporting people and systems, apply today and join us in building lives of independence-one person at a time.
Equal Opportunity Employer
Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics.
"I am part of something bigger... Being a Lifetime Assistance employee means everything to me."
- Kimberly C., Family Coordinator of Community Services, celebrating her 30th year with us
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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