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Internship Help Desk Tier 2 Jobs in Rochester, NY

Required Qualifications Associate's degree in Information Technology or related field, or equivalent work experience. 2+ years of IT Service Desk, Help Desk, or Desktop Support experience. Hands-on ...

New

Front Desk

Rochester, NY · On-site

$13.75 - $17.75/hr

Establishing a relationship with local businesses to help expand our client base Schedule ... Requirements: * 2 years of administrative experience, preferably in a beauty enhancement ...

The role concentrates on Tier 2 and Tier 3 software -- the broad, long-tail estate of ISV and OEM ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

The role concentrates on Tier 2 and Tier 3 software -- the broad, long-tail estate of ISV and OEM ... The Specialist brings a service-oriented mindset and developing technical fluency to help customers ...

Required Qualifications Associate's degree in Information Technology or related field, or equivalent work experience. 2+ years of IT Service Desk, Help Desk, or Desktop Support experience. Hands-on ...

New

Hospitality Desk Lead

Rochester, NY · On-site

$22 - $23/hr

Help members with program registration, payment processing, and scheduling services. * Handle check ... At least 2 years of supervisory experience in a health club or hospitality environment * Proven ...

Front Desk

Rochester, NY · On-site

$19 - $21/hr

Establishing a relationship with local businesses to help expand our client base Schedule ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

Establishing a relationship with local businesses to help expand our client base Schedule ... Requirements * 2 Years of administrative experience, preferably in a beauty enhancement environment ...

Showing results 21-40

Internship Help Desk Tier 2 information

See Rochester, NY salary details

$9

$17

$25

How much do internship help desk tier 2 jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for internship help desk tier 2 in Rochester, NY is $17.20, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Internship Help Desk Tier 2 vs Help Desk Tier 2?

AspectInternship Help Desk Tier 2Help Desk Tier 2
CredentialsTypically pursuing or recent graduates, some certifications preferredUsually requires certifications like CompTIA A+ or Network+
Work EnvironmentInternship setting, training-focused, entry-levelFull-time, professional support environment
Employer & IndustryInternship programs in IT companies or departmentsEstablished IT support teams across various industries
Search & Comparison IntentLearning, entry-level support roles, career explorationTechnical support, troubleshooting, escalation handling

Internship Help Desk Tier 2 positions are designed for students or recent graduates gaining practical experience, often with training provided. Help Desk Tier 2 roles are more advanced, requiring some experience and certifications, focusing on resolving complex technical issues in a professional setting. The main difference lies in experience level, responsibilities, and career stage.

What is a Tier 2 internship at the Help Desk?

A Tier 2 internship at the Help Desk is an entry-level position where interns assist with technical support, troubleshooting, and customer service tasks under supervision. It often involves gaining experience with support tools, ticketing systems, and basic network or software issues to prepare for more advanced roles.

What is an internship help desk tier 2 job description?

An internship help desk Tier 2 role involves providing technical support to users, troubleshooting hardware and software issues, and resolving more complex problems that Tier 1 support cannot handle. Interns in this position typically use ticketing systems, assist with system maintenance, and develop customer service and technical skills under supervision. The role often requires basic knowledge of operating systems, networking, and remote support tools.

What are the most commonly searched types of Help Desk Tier 2 jobs in Rochester, NY?

The most popular types of Help Desk Tier 2 jobs in Rochester, NY are:

IT Suppot Technician

INA Solution Inc

Rochester, NY • On-site

Full-time

Posted 22 days ago


Job description

Position: IT Support Technician
Location: Rochester, NY
Shift: M – F; 40 hours
 
Job Summary
The IT Support Technician will be the first point of contact for clients, triaging tickets, resolving everyday issues, and escalating complex issues. This role answers phone, email, and ticket requests; troubleshoots hardware, software, and accounts; resets passwords and manages Microsoft 365 and Active Directory users; images and prepares workstations; documents issues; and escalates tickets as needed.
 
 
Job Qualifications
  • 0-2 years of IT or Help Desk experience, or strong aptitude.
  • Familiarity with Windows and Microsoft 365 (M365).
  • Great communication.