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Senior It Msp Jobs in Rochester, NY (NOW HIRING)

Century Mold Co

Senior IT Technician

Rochester, NY · On-site

$70K - $95K/yr

The Senior IT Technician provides on-site technical support for Century Mold's Rochester, NY facilities, helping ensure that end-user systems, manufacturing technology, infrastructure, and business ...

Just Solutions

IT Support Specialist - MSP

Fairport, NY · On-site

$26 - $36/hr

Join Just Solutions, Inc. in Fairport, NY as a full-time IT Support Specialist (MSP) and play a key role in supporting our customers across Western New York, from Utica to Buffalo. We offer a ...

Hover

Senior IT Administrator

York, NY · On-site

Hover is looking for a service-minded IT Administrator for our New York, NY office who takes pride in helping people do their best work. In this role, you'll be the first point of contact for ...

The Arc

IT Operations Specialist I FT

Rochester, NY

Working in partnership with the organization's third-party Managed IT Services Provider (MSP), this position provides frontline technical support, resolves routine technology issues, coordinates ...

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$43K - $75K/yr

The Internal IT Administrator owns ComTec's internal technology environment. This role combines ... MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: * Strong technical ...

ComTec Solutions

Internal IT Administrator

Rochester, NY · On-site

$21 - $36/hr

The Internal IT Administrator owns ComTec's internal technology environment. This role combines ... MSP or manufacturing environments preferred. SOFT SKILLS & COMPENTENCIES: * Strong technical ...

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Senior It Msp information

See Rochester, NY salary details

$44.4K

$101.5K

$119.9K

How much do senior it msp jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior it msp in Rochester, NY is $101,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a Senior IT MSP?

A Senior IT MSP (Managed Service Provider) professional is an experienced IT specialist who oversees and manages a company's IT infrastructure and services on behalf of clients. They handle tasks such as network management, cybersecurity, cloud services, and technical support, ensuring systems run smoothly and securely. In a senior role, they may also lead teams, design IT strategies, and act as a primary point of contact for client organizations. Their goal is to maximize uptime, prevent issues, and align IT solutions with business needs.

What are some typical challenges Senior IT MSP professionals face when managing multiple client environments?

Senior IT MSP professionals often navigate the complexity of supporting diverse client infrastructures, each with unique requirements and technologies. This can involve balancing urgent support tickets, proactively monitoring systems, and ensuring compliance with industry standards across various environments. Effective communication and prioritization skills are essential, as is staying current with the latest security threats and solutions. Collaboration with junior team members and client stakeholders is also key to delivering high-quality service and maintaining long-term client relationships.

What are the key skills and qualifications needed to thrive as a Senior IT MSP, and why are they important?

To thrive as a Senior IT MSP, you need deep technical expertise in networking, cloud services, cybersecurity, and a solid background in IT support, often backed by certifications like CompTIA, Cisco, or Microsoft. Familiarity with remote monitoring and management (RMM) tools, ticketing systems, and automation platforms is essential. Strong problem-solving skills, client communication, and the ability to manage multiple priorities set outstanding professionals apart. These skills ensure reliable IT service delivery, proactive issue resolution, and high client satisfaction in demanding managed service environments.

What is the difference between Senior IT MSP vs Network Administrator?

AspectSenior IT MSPNetwork Administrator
CertificationsCompTIA A+, Network+, Cisco CCNA, Microsoft certificationsCompTIA Network+, Cisco CCNA, Microsoft certifications
Work EnvironmentManaged service providers, client sites, remote supportIn-house or external organizations managing internal networks
Employer & IndustryIT service providers, MSP companiesBusinesses with internal IT teams or external vendors
Job FocusOverseeing multiple client networks, strategic planning, and high-level supportMaintaining and troubleshooting internal network infrastructure

While both roles require networking certifications and involve network management, a Senior IT MSP typically works across multiple client environments providing strategic and high-level support, whereas a Network Administrator focuses on managing internal network systems within a single organization.

What are the most commonly searched types of It Msp jobs in Rochester, NY?

The most popular types of It Msp jobs in Rochester, NY are:

What are popular job titles related to Senior It Msp jobs in Rochester, NY?

For Senior It Msp jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior It Msp jobs in Rochester, NY look for?

The top searched job categories for Senior It Msp jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior It Msp jobs?

Cities near Rochester, NY with the most Senior It Msp job openings:

Senior It Msp jobs near you
Infographic showing various Senior It Msp job openings in Rochester, NY as of June 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $101,462 per year, or $48.8 per hour.

Senior IT Technician

Butler America Aerospace

Rochester, NY

$31 - $36/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Job description

Senior Technician
Location: Rochester, NY
Job ID: #72878
Pay Range: $31-36
Job Summary:
We are looking for a versatile, hands-on Senior IT Technician who thrives in a "jack of all trades" environment. You will be one of the primary on-site resources responsible for keeping desktops, servers, networks, manufacturing tools, conference rooms, and everything in between running smoothly in a fast-paced industrial setting. This is not a narrow role - you will regularly move between end-user support, server support, network troubleshooting, printer repairs, SCIF PC support, data spill cleanup, and help with new office buildouts.
Key Responsibilities:

  • Own the full PCaaS (PC as a Service) lifecycle: deployment, new-hire setups, hardware refreshes, and decommissioning
  • Provide day-to-day end-user support (desktops, laptops, printers, peripherals, mobile devices, and unclassified PCs in SCIF environments)
  • Manage printer support, peripherals ordering/stockpiling/installation, and electronic waste disposal
  • Support conference rooms, meeting AV setups, and ad-hoc meeting/event technical needs
  • Assist with real estate transactions, program buildouts, and facility moves (cabling, port activation, new closet setup)
  • Troubleshoot and support manufacturing & engineering tools, shop-floor terminals, and related peripherals
  • Perform patching, basic administration, storage management, and data protection tasks
  • Handle network operations: port activation/troubleshooting, Wi-Fi coverage, LAN/WAN, VPN, WAP and switch installation/support
  • Participate in data closet management, cable management, and physical infrastructure upkeep
  • Support disaster recovery tasks, backup verification, and basic business continuity activities
  • Manage SLA compliance, CSAT scores, ticket backlog, and major incident support
  • Perform data spill remediation, system compliance checks, and support security applications
  • Partner with business units, manufacturing teams, engineering groups, and external vendors as needed
  • Take complete ownership of issues until full resolution has been achieved

Qualifications and Skills:
Education:

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent hands-on experience + certifications, e.g., CompTIA A+, Linux+, Security+, or equivalent).

Experience:

  • 2-5 years of broad IT support experience in a manufacturing, engineering, or similar industrial environment

Technical Skills:

  • Desktop / laptop / imaging / PCaaS lifecycle
  • Networking (switches, WAPs, VPN, Wi-Fi troubleshooting)
  • Printers, peripherals, and shop-floor hardware
  • Basic storage, backup, and disaster recovery concepts
  • Security tools, data spill remediation, and compliance requirements
  • Ticketing systems, SLA/CSAT tracking, and backlog management

Soft Skills:

  • Strong customer service mindset and ability to explain technical issues to non-technical users
  • Excellent prioritization and multitasking in a high-pressure production environment
  • Resourceful "figure it out" attitude - you enjoy variety and learning new systems quickly
  • Team player who can mentor others and escalate intelligently as needed

Other Requirements:

  • Valid driver's license and reliable transportation
  • Ability to lift up to 50 lbs, work in manufacturing areas, climb ladders, and crawl under desks
  • Willingness to participate in on-call rotation and occasional after-hours/weekend work
  • Must pass background check and drug screening


Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law
Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.
Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at . #ZR