Senior Technical Support Jobs in Rochester, NY (NOW HIRING)

The expected hiring range for this position is:

Please note that the pay range information is a general guideline only. The pay offered to a selected candidate will be determined based on factors such the scope and responsibilities of the position, qualifications of the selected candidate, business considerations, internal equity, and external market pay for comparable jobs.

This position is not eligible for relocation assistance, nor sponsorship assistance.

About the Role:

Fermilab's Human Resources Department is seeking a Senior Workday Technical Analyst to lead in the configuration, and optimization of the organization's Human Capital Management system, Workday. This role serves as a strategic partner to HR and IT, leading system initiatives, managing complex projects, and ensuring data integrity across all HR processes.

What your day-to-day as the Senior Workday Technical Analyst at Fermilab will look like:

• Design, build, and deploy Workday Extend applications to enhance existing Workday functionality and deliver tailored solutions for HR and business needs.

• Develop and maintain advanced composite reports and calculated fields to support complex business requirements, ensuring accurate data analysis, compliance, and actionable insights for HR and leadership teams.

• Provide technical/functional expertise for HCM HR modules and business processes.

• Collaborate with IT Solutions team to configure HCM, evaluate and test new functionality and resolve technical problems.

• Create advanced custom reports, custom dashboards, alerts, and notifications for various roles throughout the organization (managers, senior leaders, etc.).

• Analyze HR processes in partnership with HR subject matter experts and internal customers to design, support and execute business process implementation. Ensure a clear understanding of the overall business requirements; assist with prioritizing requests, confirm requirements, and make recommendations to enhance processes using best practice solutions and innovative technology.

• Lead HR team in testing, validating and documenting solutions at each system or business process update.

• Utilize service desk system to monitor, assign and resolve HCM incidents and enhancement requests related to HR functions.

• Key contributor to HCM Program Planning to communicate requirements, project status and issues and to implement HRIS strategies for efficiency and effectiveness.

• Ensure data integrity within HCM and down-line systems in collaboration with Employee Records function.

• Partner with HR subject matter experts to produce business process documentation and end-user training.

• Utilize HCM to develop, implement, administer, maintain, and enhance policies and procedures for collection and maintenance of employee related data to enable effective administration of employee records and other dependent administrative processes. Assure compliance with all State and Federal legislation and DOE orders.

• May provide supervision or leadership of a team including hiring, promotions, performance reviews, training, disciplinary actions, team exits, and other duties as assigned.

Minimum Required Education and Experience:

• Bachelor's Degree and minimum 7+ years of experience or equivalent of 10 years of technical experience.

Applicable Knowledge, Skills and Abilities required:

• Possesses specialized expertise in Workday systems, including system usage, HR process configuration, and advanced report development (required experience with composite reports and creating complex calculated fields).

• Understanding of Workday integration frameworks and security models.

• Extensive proficiency in at least three of the following Workday modules: Learning, Benefits, Recruiting, Adaptive Planning, and Core HCM.

Preferred

• Experience with Workday Extend for building custom applications and other Workday modules as the Laboratory expands its Workday portfolio

Work Arrangement:

Please note that the described work arrangement is subject to change based on business needs and is not guaranteed to be final.

• Onsite: This is an onsite role, and the candidate must be able to work from our Batavia office.

Benefits/Perks:

Fermilab offers a competitive and comprehensive benefits program, including:

• Medical, Dental, Vision and Flexible Spending Accounts

• Paid time off

• Life insurance

• Short and Long-term disability insurance

• Retirement benefits

• Onsite day care

Why Fermilab:
Fermilab is America's premier laboratory for particle physics and accelerator research, funded by the U.S. Department of Energy. We support discovery science experiments in Illinois and locations around the world, including deep underground mines in South Dakota and Canada, mountaintops in Arizona and Chile, CERN in Europe and the South Pole.

Pre-Employment Screening:

Drug-Free Workplace & Pre-Employment Screening

Fermilab is dedicated to fostering a safe, productive and drug-free environment. An offer of employment is contingent upon the successful completion of a background check and drug screening.

HSPD-12

In accordance with Homeland Security Presidential Directive 12 (HSPD-12) new employees are required to obtain and maintain a HSPD-12 Personal Identity Verification (PIV) Credential. To obtain this credential, new employees must successfully complete and pass a federal background check investigation. This investigation includes a declaration of illegal drug activities, including use, supply, possession, or manufacture. This includes marijuana and cannabis derivatives, which are still considered illegal under federal law, regardless of state laws. Failure to obtain or maintain such government access authorization could result in the withdrawal of a job offer or future termination of employment.

Foreign Government Sponsored Activities

Fermilab employees, and certain guest researchers and contractors, are subject to particular restrictions related to participation in Foreign Government Sponsored or Affiliated Activities, as defined and detailed in United States Department of Energy Order 486.1A. Such individuals will be asked to disclose any participation for review by Fermilab's Office of General Counsel.

REAL-ID Requirement for access to Fermilab Campus
Fermilab requires all members of the public to produce a REAL-ID, or equivalent, to access the Fermilab Campus for interviews or career events. A list of acceptable forms of ID can be found here: https://get-connected.fnal.gov/wp-content/uploads/2021/09/REALID-Documents.pdf. If a candidate is selected for an interview but does not possess any of the equivalent documents, we may schedule a virtual interview.

Equal Opportunity Statement

Fermilab is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.