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Senior Technical Support Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

Sr Assoc, Technical Training

Rochester, NY · On-site

$55K - $102K/yr

Job Title: Sr Assoc, Technical Training Job Code: 31098 Job Location: Rochester, NY Job Schedule: 5 ... Knowledge of network systems administration, wireless networking, and IT support, including ...

ERM

Technical Partner, Natural Resources

Rochester, NY · On-site

$175K - $202K/yr

Provide senior technical leadership for biological resources, ecological restoration, habitat conservation, and environmental permitting programs. * Support clients through project planning ...

Erm

Technical Partner, Natural Resources

Rochester, NY

$175K - $202K/yr

Provide senior technical leadership for biological resources, ecological restoration, habitat conservation, and environmental permitting programs. * Support clients through project planning ...

Fermilab

Senior Electromechanical Technician

Batavia, NY · On-site

$31.13 - $37.96/hr

This person under limited supervision, will provide complex technical support for an assigned area, typically an experimental or support group. What your day-to-day as a Senior Electromechanical ...

Fermilab

Senior Electromechanical Technician I

Batavia, NY · On-site

$31.13 - $37.96/hr

This person under general supervision, provides moderately complex technical support for an assigned area, typically an experimental or support group. What your day-to-day as a Senior Electronic ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Rochester, NY

Senior Technical Support information

See Rochester, NY salary details

$33.1K

$109.2K

$225.5K

How much do senior technical support jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior technical support in Rochester, NY is $109,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,800.00 and $119,900.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Rochester, NY?

The most popular types of Technical Support jobs in Rochester, NY are:

What are popular job titles related to Senior Technical Support jobs in Rochester, NY?

For Senior Technical Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Technical Support jobs in Rochester, NY look for?

The top searched job categories for Senior Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Technical Support jobs?

Cities near Rochester, NY with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 23% Part Time, and 7% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $109,179 per year, or $52.5 per hour.

Sr Assoc, Technical Training

L3HHCM20

Rochester, NY • On-site

$55K - $102K/yr

Full-time

Medical, Retirement, PTO

Re-posted 21 days ago

Job description

Job Title: Sr Assoc, Technical Training 

Job Code: 31098

Job Location: Rochester, NY

Job Schedule: 5/8: Employees work 8 hours per day, 5 days a week

Job Description:

Join the L3Harris team as a Tactical Communications Operations Trainer and enhance your skills while delivering comprehensive training on tactical Radio (RF) systems and Satellite Communications (SATCOM) terminals systems to a diverse clientele, including military, civilian, and international customers.  As an integral part of our team, you will become a Subject Matter Expert (SME) in the operation and application of L3Harris Communication Systems' core product lines.

Essential Functions: 

  • Conduct engaging training sessions that include lectures, hands-on laboratory work, and field exercises
  • Facilitate courses at our Rochester Training Center and at various customer sites worldwide
  • Collaborate with cross-functional teams to develop training materials that meet the evolving needs of our customers
  • Gather and incorporate customer feedback and insights from internal partners to refine and expand our training curriculum
  • Work closely with publication writers to create and test courseware, ensuring usability and clarity of product manuals and other documentation
  • Present content tailored for a variety of audiences
  • Ability to obtain US Secret Security Clearance
  • Flexibility to travel up to 50% of the time, domestic and international, including potential overtime as necessary

Qualifications:

  • Bachelor's Degree and 2 years prior experience, 2 year post-secondary/AA Degree and 6 years prior experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

  • Knowledge of L3Harris/RF Communications (AN/PRC-117G, AN/PRC-163, AN/PRC-160) and VSAT terminal products (Hawkeye, Panther, Darkwing or Shadow terminals)
  • Experience as a Department of Defense Training Developer/Writer, familiarity with the Army Systems Approach to Training (ASAT)
  • Knowledge of satellite communications modems and hardware including iDirect, CBM-400 ,MPM , Linkway and EBEM modems, Low Noise Block Downconverters, High Power Amplifiers and Block Upconverters
  • Completion of the US Army Training and Education Development Course and Training Development Capability Course or Department of Defense equivalent certified trainer program
  • Knowledge of network systems administration, wireless networking, and IT support, including networking router technologies
  • Foreign language skills, for example fluent in Arabic or Spanish

In compliance with pay transparency requirements, the salary range for this role in Colorado State, Hawaii, Illinois, Maryland, Minnesota, Vermont and New York State is $62,000- $115,000. For California, Seattle, Washington D.C., Maryland Greater Washington D.C. area, the city of Denver, Washington State and New York City, the salary range for this role is $55,000- $102,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

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