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Technical Support Engineer Jobs in Rochester, NY

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Join KEYENCE as a Field Application Engineer Training Classes Begins January or July 2027 Multiple ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$71K - $118K/yr

As a Test Engineer at MKS, you will work with Principal and Senior Test Engineers, Product Support ... Demonstrated ability to support or lead technical projects, manage multiple initiatives ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY

$71K - $118K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. Perform verification and validation of duplicate test systems before global deployment to ensure ...

MKS Instruments, Inc.

Test Engineer

Rochester, NY · On-site

$75K - $105K/yr

Work with Technical Support Engineers and Service Technicians worldwide to solve test problems. * Perform verification and validation of duplicate test systems before global deployment to ensure ...

Caresoft

Technical Writer

Rochester, NY · On-site

Title: Technical Writer Duration: 12 Months Location: Rochester NY Work model: Hybrid 2 days in ... Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and ...

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Technical Support Engineer information

See Rochester, NY salary details

$37K

$78K

$117.9K

How much do technical support engineer jobs pay per year?

As of Jul 26, 2026, the average yearly pay for technical support engineer in Rochester, NY is $77,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Rochester, NY as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $77,979 per year, or $37.5 per hour.
Technical Support Engineer

Technical Support Engineer

MKS Instruments, Inc.

Rochester, NY • On-site

$71K - $118K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

A Day in Your Life at MKS:
This role serves as a key technical operations resource within the MKS Global Service organization, with primary responsibility for providing Engineering Technical Support for the MKS RF Power product line.
You Will Make an Impact By:
Documentation (≈40%)
  • Develop and release technical memos, service bulletins, and training materials for product repair and upgrades.
  • Review ECOs and provide feedback regarding Global Service and customer impact.
  • Create Service Plans to support new product releases for Global Service.

New Product Introduction (≈30%)
  • Participate in engineering project meetings and provide input on serviceability and field-related concerns.
  • Review test procedures and assembly instructions; provide feedback to Engineering.
  • Support qualification and deployment of new or upgraded Test Stations.
  • Procure and deploy assembly tools and fixtures to Global Service locations.

Technical Response & Support (≈15%)
  • Provide global technical support to customers, Field Service, Sales, and Service Technicians via phone, email, or in-person.
  • Interpret customer issues and communicate design, reliability, or maintenance concerns to the Product Engineering team.
  • Collaborate with Engineering, Reliability, and Manufacturing to drive corrective actions for failed components.

Training (≈15%)
  • Deliver training on new and existing products to Field Service Engineers, customers, and Service Depot Technicians.
  • Train and certify assembly operators on product repair processes.
  • Participate in customer installation and training programs as needed.

Skills You Bring:
  • Bachelors degree in a technical engineering field or 4+ years experience
  • 3+ years of hands-on field service or technical support experience.
  • Experience with RF and digital electronic products required.
  • Excellent verbal and written communication skills.
  • Strong customer relations, listening, and organizational skills.
  • Proficiency with MS Office applications.
  • Ability to manage multiple priorities with minimal supervision.
  • Up to 20% domestic and international travel.

Physical Demands & Working Conditions:
  • Perform activities such as sitting, standing, or typing for extended periods of time
  • Ability to remain in a stationary position for 25% of the time
  • Must be able to communicate information and ideas so others will understand
  • Must be able to exchange accurate information
  • Operates in a professional office and/or laboratory/manufacturing environment
  • Constantly operates a computer and other office productivity machinery
  • Ability to observe documents and details at close range (within a few feet of the observer)
  • Noise level in the work environment is usually average

Compensation & Benefits
  • Salary Range: $71,025 - $118,375 USD annually. This range represents a good faith estimate based on qualifications, experience, training, and business needs.
  • Bonus: Eligible for a discretionary annual bonus, determined by MKS.
  • Benefits: Comprehensive package including medical, dental, and vision coverage, 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, and 15 days of paid vacation. Additional offerings include fully paid parental leave, adoption assistance, tuition reimbursement, and opportunities for career growth in a collaborative and innovative environment.

MKS is an equal opportunity employer, including disability, veteran status and all categories protected by law. Please review our EOE statements for additional details. MKS is generally only hiring candidates who reside in states where we are registered to do business.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be "U.S. persons." "U.S. persons" are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries ("MKS") is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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