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Technical Support Engineer Jobs in Rochester, NY

LaBella Associates

Lead Engineer - Substations

Rochester, NY · On-site

$75K - $120K/yr

Mentor develop and support team in technical skills. * SME for team. * Liaison/ direct contractors ... Bachelor's degree in engineering or engineering technology * PE required Benefits Body, mind, and ...

New

CME Associates

Staff Engineer EIT

Rochester, NY · On-site

$24 - $30/hr

Company Overview CME Associates, Inc. (CME) is an engineering technology firm providing comprehensive Construction Materials Evaluation and Technical Support Services. Our experts specialize in ...

L3HHCM20

Senior Specialist, Electrical Engineer

Rochester, NY · On-site

$90.50K - $168.50K/yr

Senior Specialist, Electrical Engineer Job Code: 36888 Job Location: Rochester, NY Job Schedule: 5 ... Able to analyze designs and communicate technical information to support staff. * Ability to obtain ...

Avnet, Inc.

Technical Sales Engineer

Rochester, NY

Identifies opportunities for business expansion in support of the customer sales strategy for ... Develops key engineering and marketing relationships within the company's supplier business units ...

Calvary Robotics

Vision Engineer

Webster, NY · On-site

Serve as a technical support for vision systems. * Assist Calvary Application Engineering by performing vision feasibility studies for potential customer applications. * Contribute to the upkeep of ...

Calvary Robotics

Vision Engineer

Webster, NY · On-site

Serve as a technical support for vision systems. * Assist Calvary Application Engineering by performing vision feasibility studies for potential customer applications. * Contribute to the upkeep of ...

Avnet, Inc.

Technical Sales Engineer

Rochester, NY · On-site

Identifies opportunities for business expansion in support of the customer sales strategy for ... Develops key engineering and marketing relationships within the company's supplier business units ...

Calvary Robotics

Vision Engineer

Webster, NY

Serve as a technical support for vision systems. * Assist Calvary Application Engineering by performing vision feasibility studies for potential customer applications. * Contribute to the upkeep of ...

GoNetspeed

Senior Network Engineer

Rochester, NY

$102.60K - $140.60K/yr

GoNetspeed is looking for a senior network engineer to join our team. This individual should enjoy ... Plan, design, analyze, and provide technical support for GoNetspeed's fiber-based network. Conduct ...

GoNetspeed

Senior Network Engineer

Rochester, NY · On-site

$100K - $130K/yr

GoNetspeed is looking for a senior network engineer to join our team. This individual should enjoy ... Plan, design, analyze, and provide technical support for GoNetspeed's fiber-based network. Conduct ...

Bausch + Lomb

Manufacturing Engineer I

Rochester, NY

$65K - $96K/yr

Provide technical support for integrated manufacturing systems used to manufacture contact lenses ... Responsibilities: * Work as primary engineering and technical support for Contact lens ...

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How much do technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for technical support engineer in Rochester, NY is $77,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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What cities near Rochester, NY are hiring for Technical Support Engineer jobs? Cities near Rochester, NY with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Rochester, NY as of May 2026, with employment types broken down into 76% Full Time, 11% Part Time, 1% Temporary, and 12% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution, with an average salary of $77,979 per year, or $37.5 per hour.
Senior Engineer, Product (Cyclotron Engineer)

Senior Engineer, Product (Cyclotron Engineer)

Cardinal Health, Inc.

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Cardinal Health rating

7.8

Company rating: 7.8 out of 10

Based on 309 frontline employees who took The Breakroom Quiz

130th of 864 rated healthcare providers

Job description

What Product Engineering contributes to Cardinal Health
Engineering is responsible for performing research and analyses to develop design options for components, products, systems and processes.
Product Engineering is responsible for developing iterations, modifying, implementing and supporting existing products that function within the product families through adherence to established design control processes and good engineering practices.
Job Summary
The Senior Product Engineer (Cyclotron Engineer) provides technical support to our PET production sites that manufacture product from about midnight through 9 am in the morning. Engineers provide maintenance to the manufacturing systems (cyclotron and chemical synthesis units) outside of these hours and are also on call during if there are issues during production. The systems we work with are radioactive so for safety reasons much planned maintenance is performed late afternoons, evening, and weekends.
The primary work environment consists of a cyclotron and associated manufacturing facility for the production of PET radiopharmaceuticals, which must be kept clean, orderly, properly lighted and maintained in optimum operating condition. Employees handle radioactive materials and are exposed to very low amounts of radiation that are deemed safe by current standards. Work directly with Cardinal Health manufacturing plants and suppliers on a daily basis.
Responsibilities
  • Provides support to on-site manufacturing Operations staff for troubleshooting and repairing of all cyclotron systems, support, production, and quality analysis equipment.
  • Effectively execute the established maintenance program for cyclotron facility based on production demands and business needs.
  • Maintains service tools and site level parts inventory as required by the manufacturing preventive / corrective maintenance program.
  • Provides technical support in investigations of equipment and production failures ensuring root cause analysis and corrective actions are completed to a satisfactory level.
  • Conducts ongoing analysis to determine equipment trends and performance metrics to maintain reliable, consistent production.
  • Implements performance and reliability improvements for assigned systems with guidance from Regional Engineer.
  • Performs any other miscellaneous engineering duties as required to ensure the goals and objectives of the department are met.

Qualifications
  • Bachelor's degree in related field, or equivalent work experience (Engineering, Biotechnology, Physical sciences, Chemistry) preferred
  • Specific background and experience may be substituted for the degree requirements
  • A minimum of 2 + years related work experience preferred
  • Experience in troubleshooting and repair of large scale (electronic, computing & mechanical) systems
  • Experience in pharmaceutical manufacturing in FDA-regulated environment, or comparable mechanical, electronic, laboratory background is preferred
  • Working knowledge of Radiation Safety, ALARA Concepts and Radioactive Materials license and handling is preferred
  • Ability to manage up to 75 lbs
  • Crawling, stooping, crouching, and kneeling

What is expected of you and others at this level
  • Applies working knowledge in the application of concepts, principles and technical capabilities to perform varied tasks
  • Works on projects of moderate scope and complexity
  • Identifies possible solutions to a variety of technical problems and takes action to resolve
  • Applies judgment within defined parameters
  • Receives general guidance and may receive more detailed instruction on new projects
  • Work reviewed for sound reasoning and accuracy

Anticipated salary range: $68,500- $97,800
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

Application window anticipated to close: 05/24/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click here

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About Cardinal Health

Sourced by ZipRecruiter

Cardinal Health Innovative Delivery Solutions With over 45 years of experience in helping hundreds of hospital and outpatient pharmacies, we provide access to best practice strategies and tactics to control costs, improve workflow and enhance safety. Cardinal Health Innovative Delivery Solutions is one of the largest employers of acute-care pharmacist in the United States. Cardinal Health is the employer of choice for pharmacists because we offer a variety of career opportunities in pharmacy leadership, clinical specialties, remote order entry, business management, medication therapy management and more.

Industry

Medical equipment and supplies manufacturing

Company size

10,000+ Employees

Headquarters location

Dublin, OH, US

Year founded

1971

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