How to become a technical support engineer?

To become a technical support engineer, complete a computer science certificate program or earn a bachelor’s degree in computer science or a related field. Become proficient in a variety of software and learn how to troubleshoot hardware. Be friendly, patient, and willing to keep working on a problem until it is resolved. Earn an entry-level position in a technical department at a company to gain experience in the field, then work your way up to become a technical support engineer.