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Technical Support Engineer Jobs in Rochester, NY

Iberdrola

Senior Engineer

Rochester, NY

$103.10K - $141.60K/yr

Title: Senior Engineer- Asset Management We offer AWESOME BENEFITS + Incentives LOCATION: NY ... Provides technical support of internal or external contractor teams working across multiple ...

Iberdrola

Senior Engineer

Rochester, NY · On-site

$103.10K - $141.60K/yr

Title: Senior Engineer- Asset Management We offer AWESOME BENEFITS + Incentives LOCATION: NY ... Provides technical support of internal or external contractor teams working across multiple ...

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Technical Support Engineer information

See Rochester, NY salary details

$37K

$78K

$117.9K

How much do technical support engineer jobs pay per year?

As of May 29, 2026, the average yearly pay for technical support engineer in Rochester, NY is $77,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
More about Technical Support Engineer jobs
What are popular job titles related to Technical Support Engineer jobs in Rochester, NY? For Technical Support Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Technical Support Engineer jobs in Rochester, NY look for? The top searched job categories for Technical Support Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Technical Support Engineer jobs? Cities near Rochester, NY with the most Technical Support Engineer job openings:
Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Rochester, NY as of May 2026, with employment types broken down into 76% Full Time, 11% Part Time, 1% Temporary, and 12% Contract. Highlights an 73% Physical, 6% Hybrid, and 21% Remote job distribution, with an average salary of $77,979 per year, or $37.5 per hour.
Technical Communications Specialist/ Technical Writer

Technical Communications Specialist/ Technical Writer

Caresoft Inc.

Rochester, NY • On-site

$34/hr

Contractor

Posted 5 days ago

Job description

Title: Technical Communications Specialist
Duration: 12 Months
Location: Rochester NY
Work model: Hybrid – 2 days in office and 3 days REMOTE
 
Description:
Produces technical publications and communications to support the safe and effective use and servicing of client’s Products. · 
Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats. · 
Gathers and organizes technical information from various sources. · 
Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers. · 
Reviews and analyses publication/labelling effectiveness and efficiency including verification/validation. · 
Follows established change control procedures. · 
Ensures publications adhere to established standards of style and format and meet regulatory requirements. · 
Reviews published materials and recommended revisions or changes in scope, format, and content. · 
Adheres to project timelines and communicates/escalates potential impacts to project schedules. · 
Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries. · 
Participates in special projects as assigned. · 
Perform other work-related duties as assigned.
 
Responsibilities:
Internal:
Technical Subject Matter Experts in Research & Development, Technical Support, Regulatory Affairs, Quality and Compliance, 
Product Management/Marketing, Post Market Risk Management (PMRM), Information Technology (IT) 
External: 
Illustrators, Translation Vendors, Print/Media Vendors, External Manufacturers (OEMs)
 
Skills Required:
A minimum of an associate’s degree in Technical Writing, Communications, Medical Technology, Biology or Engineering with technical writing experience or equivalent is required. · 
A minimum of 3 years of relevant work experience is required. · 
The individuals must be able to represent the Technical Publications group on cross-functional teams and be comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals and upper levels of management. · 
Must be proven team player, self-motivated, able to prioritize workload with minimal supervision, manage multiple projects simultaneously and work under tight deadlines. · 
Excellent written and verbal communications skills and strong computer skills are required. · 
Experience in HTML, XML, DITA, FrameMaker, Microsoft Office and the creation of online documentation using topic-based authoring. 
 
Preferred Skills: · 
A bachelor’s degree is preferred. · 
Experience working in a regulated environment · 
Experience with content management systems, CSS and system design · 
Knowledge of animation tools and Java scripting · 
Experience working with translated publications · 
Experience in website design/authoring tools