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Technical Support Engineer Jobs in Rochester, NY

Corning

Process Engineer - A&T

Fairport, NY · On-site

The Process Engineer supports and improves optical system assembly and test processes across both ... Provide technical support for daily production needs and resolution of process upsets * Own and ...

Corning

Process Engineer - A&T

Fairport, NY · On-site

The Process Engineer supports and improves optical system assembly and test processes across both ... Provide technical support for daily production needs and resolution of process upsets * Own and ...

Corning

Process Engineer - A&T

Fairport, NY · On-site

The Process Engineer supports and improves optical system assembly and test processes across both ... Provide technical support for daily production needs and resolution of process upsets * Own and ...

Calvary Robotics

Vision Engineer

Webster, NY · On-site

Serve as a technical support for vision systems. * Assist Calvary Application Engineering by performing vision feasibility studies for potential customer applications. * Contribute to the upkeep of ...

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All JobsTechnical Support Engineer JobsTechnical Support Engineer Jobs in Rochester, NY

Technical Support Engineer information

See Rochester, NY salary details

$37K

$78K

$117.9K

How much do technical support engineer jobs pay per year?

As of Jun 23, 2026, the average yearly pay for technical support engineer in Rochester, NY is $77,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

What Is a Technical Support Engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.

What does a Technical Support Engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
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Technical Support Engineer jobs near you
Application Engineer Physical Security - Rochester, New York

Application Engineer Physical Security - Rochester, New York

Northland Controls

Pittsford, NY • On-site

$70K - $85K/yr

Other

Posted 15 days ago

Job description

Northland Controls is seeking a well-qualified Application Engineer to support enterprise physical security systems for a key regional client in Rochester, NY. This role is responsible for providing technical support, system maintenance, and troubleshooting to ensure the reliable operation of access control, CCTV, and related security systems in alignment with Northland standards.
Key Responsibilities
  • Provide technical support and maintenance for regional access control, CCTV, and integrated security systems
  • Program, test, commission, and support system installations and upgrades
  • Support local alarm centers, biometric systems, and key management solutions
  • Perform system health checks, preventative maintenance, and remote diagnostics
  • Troubleshoot PACS, VMS, and related applications through helpdesk and ticketing systems
  • Maintain workstation images and support peripheral devices
  • Support system/network connectivity and perform basic LAN/WAN troubleshooting
  • Ensure smooth transition of sites from installation to live monitoring
  • Complete site sanity checks and support project handovers
  • Create and maintain accurate system documentation and handover materials
  • Contribute to system upgrades and continuous improvement initiatives
  • Provide occasional after-hours support as required
Qualifications
  • Minimum 5+ years of experience in the security systems industry or equivalent role
  • Strong experience with access control and CCTV systems, including installation, commissioning, and support
  • Experience with PACS and VMS systems, including configuration and troubleshooting
  • Experience with Windows operating systems and Microsoft Office Suite
  • Basic knowledge of IT networking (LAN/WAN, cloud-based systems) preferred
  • Experience with helpdesk systems and ticket/issue management
  • Lenel certification preferred (Master Certification a plus)
  • Experience with Milestone CCTV, biometrics (e.g., Alcatraz AI), and key management systems (e.g., Keywatcher, Traka) preferred
  • Strong interpersonal and customer service skills
Skills & Competencies
  • Self-motivated with the ability to work independently and manage complex technical tasks
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer-facing abilities
  • Ability to manage multiple priorities and deadlines
  • Strong attention to detail and organizational skills
  • Collaborative mindset with the ability to work across teams
Education & Experience
  • Associate or Bachelor's degree in Information Technology or related field preferred
  • 5+ years of experience in application engineering, technical support, or systems integration
  • Experience supporting enterprise-level physical security systems
Work Environment
  • Embedded role within a client environment
  • Combination of office-based work and hands-on technical support
Position Details
  • Full-time role
  • Up to 20% regional travel required
  • Occasional after-hours support may be required
Work Authorization
Candidates must be authorized to work in the United States.
Why Northland Controls
Join a global security integrator trusted by some of the world's largest organizations. At Northland, we value teamwork, accountability, integrity, and a "do whatever it takes" mindset-while still making room for fun along the way.
About Northland Controls
Northland Controls is a global security integrator specializing in the design, installation, and management of enterprise-level physical security systems. We support some of the world's leading organizations across more than 70 countries, delivering high-quality solutions through our global team and network of service partners.
Equal Opportunity Employer
Northland Controls is an equal opportunity employer. Discrimination of any kind is prohibited.

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