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Remote Pos Technical Support Jobs in Rochester, NY

KEYENCE

Field Application Engineer '27

Fairport, NY · On-site +1

$53K - $80K/yr

Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel extensively (60-100%) across your assigned region-by car or plane-to deliver hands-on solutions * Conduct ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

This role requires conveying technical information to users in a way they can easily understand ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

3B Staffing LLC

UAT Test Lead

Newark, NY · Remote

$167K/yr

UAT TEST LEAD (REMOTE) long term contract Our client is seeking a UAT Test Lead to coordinate and ... Experience: 8-10 years of experience as a UAT Test consultant supporting retail technology ...

3B Staffing LLC

UAT Test Lead

Newark, NY · Remote

$167K/yr

UAT TEST LEAD (REMOTE) long term contract Our client is seeking a UAT Test Lead to coordinate and ... Experience: 8-10 years of experience as a UAT Test consultant supporting retail technology ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · Remote

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Engineering Lead - Remote

Rochester, NY · On-site +1

$105K - $155K/yr

... support, and technical troubleshooting * Document and expand application architecture, business ... Benefits * Fully Remote Work Environment * Flexible Time Off * Medical, Dental, and Vision ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · On-site +1

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

Mindex

Sr. Salesforce Developer - Remote

Rochester, NY · Remote

$90K - $140K/yr

Mindex is looking for a Sr. Salesforce Developer to join our team supporting the full software ... Collaborate with cross-functional teams to gather requirements and translate them into technical ...

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

Mindex

UniData Software Engineer - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

Mindex

UniData Software Engineer - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

In this role, you'll support the full software development lifecycle, including analysis, design ... Designing and developing technical software solutions including software architecture.

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Rochester, NY

Remote Pos Technical Support information

See Rochester, NY salary details

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How much do remote pos technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote pos technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Rochester, NY?

The most popular types of Pos Technical Support jobs in Rochester, NY are:

What are popular job titles related to Remote Pos Technical Support jobs in Rochester, NY?

For Remote Pos Technical Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Rochester, NY look for?

The top searched job categories for Remote Pos Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Pos Technical Support jobs?

Cities near Rochester, NY with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Technical Services Manager - Controls & Automation Solutions

WorldWide Electric Corporation

Fairport, NY • Remote

$90K - $125K/yr

Full-time

Posted 15 days ago

Key responsibilities

  • Lead and manage the Technical Services organization, including Technical Support, Warranty & Repair, Field Service, and Technical Training.

  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.

  • Lead product failure analysis, root cause investigations, and coordinate with customers, suppliers, and engineering to implement corrective actions.

Job description

Position Overview

This role leads and manages the Technical Services organization for the Worldwide Electric Controls & Automation Solutions business, including the areas of Technical Support, Warranty & Repair, Field Service, and Technical Training activities.

Key Responsibilities

Lead the Technical Services organization for Worldwide Electric's Controls & Automation Solutions business, including Technical Support, Warranty & Repair, Field Service, and Technical Training. Drive exceptional customer support, continuous improvement, and technical excellence across all after-sales service functions.


  1. Technical Support Operations
  • Lead Technical Support, Warranty, Repair Lab, Field Service, and Technical Training.
  • Establish and maintain service standards, policies, procedures, KPIs, and best practices that drive operational excellence.
  • Serve as the escalation point for complex technical and commercial issues, working directly with customers to ensure timely resolution.
  • Drive continuous improvement in customer satisfaction, response times, support workflows, first-call resolution, and overall service performance.
  • Develop and maintain technical documentation, knowledge management resources, and efficient spare parts and repair processes.

  1. Customer Support & Field Service
  • Own the warranty process, including claims administration, repair authorizations, vendor coordination, reporting, and customer issue resolution.
  • Develop and maintain an authorized service partner program to ensure responsive field service and repair capabilities.
  • Coordinate field service resources between internal and 3rd part partners.
  • Ensure timely resolution of customer issues while capturing trends to improve products, documentation, and service processes.

  1. Technical Leadership
  • Lead product failure analysis and root cause investigations, coordinating with customers, suppliers, and engineering to implement corrective actions.
  • Support Sales, Engineering, Product Management, and Operations.
  • Provide technical guidance on Drives, Soft Starters, Controls, and UL508A Panels.
  • Recommend corrective actions and product improvements.
  • Collaborate with Product Management on technical documentation, troubleshooting guides, FAQs, etc., to improve support and reduce resolution time.

  1. Team Leadership
  • Hire, coach, and develop technical personnel.
  • Conduct performance reviews and establish development plans.
  • Develop technical and customer service training programs.

  1. Business Leadership
  • Develop technical service strategies aligned with business objectives.
  • Manage department budgets and staffing.
  • Partner with Product Management, Sales, Engineering, and Manufacturing to improve customer support and product performance.

Qualifications

  • Bachelor's degree in Electrical Engineering, Engineering Technology, or related technical field preferred.
  • 5+ years of experience leading Technical Support, Field Service, Warranty, or Application Engineering in industrial automation or electrical products.
  • Strong technical knowledge of variable frequency drives, soft starters, motor controls, industrial control panels, and UL508A applications.
  • Experience managing technical support teams, customer escalations, and service operations.
  • Demonstrated experience with root cause analysis, warranty administration, and corrective action processes.
  • Experience developing service KPIs, technical documentation, and continuous improvement initiatives.
  • Strong leadership, communication, coaching, and organizational skills.
  • Ability to work effectively with customers, distributors, suppliers, engineering, operations, and sales.

Pay Range:

  • $90,000 - $125,000 depending on experience, background, and internal equity

* THIS IS A REMOTE POSITION *

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