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Entry Level It Support Technician Jobs in Rochester, NY

Anthony L. Jordan Health

IT Support Technician

Canandaigua, NY · On-site

$20.50 - $28/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Anthony L. Jordan Health

IT Support Technician

Rochester, NY · On-site

$21.25 - $29/hr

IT Support Technician The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health ...

Just Solutions

IT Support Specialist

Fairport, NY

$20 - $25/hr

... technicians, and occasionally assist with on-site hardware support, ensuring every customer ... WHAT WE NEED FROM OUR IT SUPPORT SPECIALIST * Hands-on experience in diagnosing and repairing ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

Position Summary The IT Support Supervisor is responsible for overseeing the daily operations of the IT Helpdesk, ensuring timely and effective resolution of technical issues, and maintaining high ...

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Entry Level It Support Technician information

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How much do entry level it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support technician in Rochester, NY is $24.73, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What are some common challenges faced by Entry Level IT Support Technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What does an Entry Level IT Support Technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What is the easiest entry-level IT job to get?

An entry-level IT support technician role is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical skills, customer service abilities, and a foundational understanding of hardware and software. Certifications like CompTIA A+ can improve chances, and the job usually involves troubleshooting, setting up equipment, and assisting users in a fast-paced environment.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What are the most commonly searched types of It Support Technician jobs in Rochester, NY? The most popular types of It Support Technician jobs in Rochester, NY are:
What are popular job titles related to Entry Level It Support Technician jobs in Rochester, NY? For Entry Level It Support Technician jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level It Support Technician jobs in Rochester, NY look for? The top searched job categories for Entry Level It Support Technician jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level It Support Technician jobs? Cities near Rochester, NY with the most Entry Level It Support Technician job openings:
Entry Level It Support Technician jobs near you
Infographic showing various Entry Level It Support Technician job openings in Rochester, NY as of May 2026, with employment types broken down into 3% As Needed, 39% Full Time, 54% Part Time, 1% Temporary, and 3% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $51,447 per year, or $24.7 per hour.
IT Support Technician

IT Support Technician

Anthony L. Jordan Health

Canandaigua, NY • On-site

$20.50 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

IT Support Technician

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904. As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in service to those who face barriers to health and health care, meeting their need for comprehensive medical, dentistry, behavioral health, and community services. Starting in northeast Rochester, NY, Jordan Health has since expanded to become a network of primary care offices and health centers serving residents living in three quadrants of Rochester, NY and in Canandaigua, N.Y.

Jordan Health is now seeking an IT Support Technician who, under the guidance of the IT Systems Manager, is primarily responsible for providing advanced technical support and serves as the escalation point for IT issues across the organization. This role is responsible for hands-on troubleshooting, system support, equipment deployment, and ensuring operational continuity across all sites.

If you want to apply your specialized experience and education in an environment where you can make a difference and significantly impact patients' quality of life, please consider our IT Support Technician opportunity.

Requirements

The IT Support Technician will ensure that:

  • Escalated IT issues are resolved effectively to ensure continuity of operations
  • IT systems and endpoint devices are configured, deployed, and maintained to meet organizational standards
  • IT infrastructure support is coordinated effectively with internal leadership and external partners
  • IT equipment lifecycle activities are executed efficiently to support operational needs
  • After-hours and critical support needs are addressed in a timely and effective manner
Education and Experience Required:

Associate degree in IT or equivalent experience required

Minimum of 2 years of hands-on IT support experience

Valid driver's license and reliable transportation

Skills and Knowledge Required:

Knowledge of: hardware, software, and basic networking concepts; Microsoft 365 and endpoint management tools

Skills: strong troubleshooting and analytical skills; ability to work independently and across multiple locations; effective communication with both technical and non-technical users

Special Skills, Knowledge Required:

Computer hardware, software and peripherals such as PCs/laptops, servers, monitors, cables, network systems, and printers. Functions, operations and technology related to medical, financial, business and administrative applications and related hardware and software. Current technology related to applications, networks and telecommunications and the equipment and software, hardware and software required to maximize system support. Procedures for installing, configuring, upgrading, troubleshooting and repairing applicable software related to the establishment and maintenance of LAN's and WAN's. Techniques for explaining technical concepts and procedures to non-technical users in a non-condescending way. Installing, configuring and upgrading operating systems and software, using primarily standard financial, business and administrative application practices. Installing, configuring, assembling and repairing computers, monitors, network infrastructure and peripherals such as printers, telephones and related hardware. Monitoring LAN's. Troubleshooting and solving hardware and software problems. Instructing users on new or upgraded computer applications and hardware. Using initiative and independent judgement within established guidelines and procedures. Organizing own work, setting priorities and meeting critical time deadlines. Communicating effectively with co-workers, subordinates, superiors, the general public, representatives of public and private organizations and others sufficient to exchange or convey information.

Benefits:

Jordan Health offers a competitive salary and full benefits offering including medical, dental, vision, life insurance, and 403b retirement plan. We offer Professional Development allowance.

Jordan Health offers equal opportunities to all persons without regard to race, color religion, age, sex, disability, national origin, ancestry, citizenship, military or veteran status, marital status, sexual orientation, domestic violence victim status, predisposing genetic characteristics or genetic information, or any other status protected by law.

About Jordan Health:

Jordan Health is an independent FQHC, with Level III Patient-Centered Medical Home (PCMH) designation through the National Committee on Quality Assurance. Jordan Health receives funding from the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services. Jordan Health is a network of outpatient primary care offices with providers who follow a panel of patients. While independent, Jordan Health actively collaborates with the major hospital and healthcare systems in our operating area to provide a total safety net of healthcare services.

Salary Description $23.60-$24.93/HOURLY

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