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Entry Level It Support Technician Jobs in Columbus, OH

Donato Technologies, Inc

IT Support Technician

Dublin, OH · On-site

$20.75 - $28.50/hr

Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and document, track ...

Accellis Technology Group

Be Seen First

Dedicated IT Support Technician - Columbus

Columbus, OH · On-site

$60K - $70K/yr

We're looking for a Dedicated IT Support Technician who thrives in a fast-paced, client-facing environment. In this role, you'll be embedded on-site with a client in Columbus, OH , serving as their ...

Mindlance

IT Support Technician

Dublin, OH · On-site

$20.25 - $27.75/hr

IT Systems Support Specialist This position is contract to hire and only open to Dublin, OH. This position is on-site, must have living location on resume. Shift is M-F 8:30 AM - 5:00 PM. Primary ...

PSI (Proteam Solutions)

IT Support Technician

Columbus, OH · On-site

$20 - $27.50/hr

Ability to communicate technical information in non-technical terms. * Excellent written skills for ... Provide technical assistance to end users and support analysts. * Respond to technology service ...

Proteam Solutions

IT Support Technician

Columbus, OH · On-site

$20 - $27.50/hr

Ability to communicate technical information in non-technical terms. * Excellent written skills for ... Provide technical assistance to end users and support analysts. * Respond to technology service ...

BayOne Solutions

IT Support Technician

Dublin, OH · On-site

$20.25 - $27.75/hr

Primary Purpose Provide IT systems support to end users on a variety of moderate to complex issues for internal and external customers. Respond to technical support requests submitted via email, and ...

Walbridge

IT Technician

Millersport, OH · On-site

Windows 11 Support - Provide Tier 1/2 technical support for Windows 11 systems, including ... an IT support technician role supporting a Windows environment, via telephone and remote support ...

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How much do entry level it support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level it support technician in Columbus, OH is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.06 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level IT Support Technician, and why are they important?

To thrive as an Entry Level IT Support Technician, you need a solid understanding of computer hardware, operating systems, basic networking, and troubleshooting, often demonstrated by a relevant associate degree or entry-level certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you address user issues and work collaboratively. These skills ensure timely resolution of technical problems and provide a positive support experience for end users.

What are some common challenges faced by Entry Level IT Support Technicians, and how can they be addressed?

Entry Level IT Support Technicians often encounter challenges such as troubleshooting unfamiliar technical issues, managing multiple support requests simultaneously, and communicating effectively with users who have varying levels of technical knowledge. To address these, it's helpful to build strong problem-solving skills, utilize available knowledge bases and documentation, and practice clear, patient communication. Over time, gaining hands-on experience and seeking mentorship from senior team members can greatly enhance confidence and effectiveness in the role.

What does an Entry Level IT Support Technician do?

An Entry Level IT Support Technician is responsible for helping users resolve technical issues with their computers, software, and network systems. They often assist with setting up new equipment, troubleshooting problems, installing updates, and providing support either in person, over the phone, or through remote tools. This role is crucial in ensuring that an organization's technology runs smoothly and efficiently. Entry level technicians typically work under the supervision of more experienced IT staff and may also document issues and solutions for future reference.

What is the easiest entry-level IT job to get?

An entry-level IT support technician role is often considered one of the easiest IT jobs to obtain, as it typically requires basic technical skills, customer service abilities, and a foundational understanding of hardware and software. Certifications like CompTIA A+ can improve chances, and the job usually involves troubleshooting, setting up equipment, and assisting users in a fast-paced environment.

What is the difference between Entry Level IT Support Technician vs Help Desk Technician?

AspectEntry Level IT Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, Help Desk certifications (e.g., HDI, Microsoft)
Work EnvironmentOn-site or remote support, troubleshooting hardware/software issuesCustomer service-focused, primarily remote or call center support
Employer & Industry UsageIT departments across various industries, tech companies, small businessesIT service providers, corporate help desks, tech support centers

Both roles involve troubleshooting and supporting users with hardware and software issues. The Entry Level IT Support Technician often has a broader technical scope, including network and hardware support, while Help Desk Technicians focus more on customer service and remote support. Both positions serve as entry points into IT careers and require similar certifications and skills.

What are the most commonly searched types of It Support Technician jobs in Columbus, OH? The most popular types of It Support Technician jobs in Columbus, OH are:
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Entry Level It Support Technician jobs near you
IT Support Technician

IT Support Technician

Educational Service Center of Central Ohio

Columbus, OH • On-site

$44K/yr

Full-time

Posted 8 days ago

Job description

Position Type:
Metro Schools/Classified
Date Posted:
5/20/2026
Location:
Metro Early College High School
District:
ESC of Central Ohio
The Metro Schools Information Technology (IT) department supports three K-12 school buildings, as well as our Early College Experiences program, which assists students attending college classes at The Ohio State University and Columbus State Community College. As Metro Schools expands its student and teacher base over the next few years, we are seeking a skilled IT professional to join our team and help support this exciting growth.
Environment:
  • Asset Allocation: Apple MacBooks and iPads
  • MDM Architecture: JAMF
  • Cloud-based Productivity: Google Workspace for Education
  • Classrooms: TVs, Projectors, Apple TVs, Microphones/Speakers
  • Network: Aruba WIFI and switches; Ubiquity switches
  • IT Ticketing System: Zendesk
  • Supported Applications: Learning Management Systems, Student Information Systems, Teacher Resource Applications, Communication and Marketing Platforms, Video Surveillance, All-in-one Organizational Management Platform, etc.

Minimum Requirements:
  • Able to work independently and collaboratively
  • Strong customer service and communication skills
  • Strong troubleshooting, problem-solving and multitasking skills
  • Utilize the Metro Habits of MIND and WORK
  • Critical Thinker
    • Inquiring Learner
    • Collaborator
    • Communicator
    • Engaged Learner
    • Active and Responsible Decision Maker

Responsibilities:
  • Provide customers accurate information and solutions on products and services
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues minimizing downtime
  • Utilize excellent customer service skills throughout the problem-solving process explaining solutions and knowledge in non-technical and comprehensible terms
  • Properly escalate unresolved queries to the next level of support (track, route and redirect problems to correct resources)
  • Ensure proper recording, documentation and closure of technical tickets and issues
  • Create and update customer account information based on onboarding / offboarding processes provided
  • Operate efficiently to conclude on site installation, repair, maintenance and test activities
  • Collaborate and communicate effectively with colleagues, administration, faculty and students
  • Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems
  • Utilize asset management to track equipment
  • Perform scheduled maintenance as needed to ensure efficient operations
  • Recommend procedure / configuration modifications or improvements
  • Preserve and grow knowledge of technology procedures, products, applications and services
  • Routinely lift, carry, push or move up to 50 lbs
  • Other duties, as assigned

Certifications:
  • CompTIA Tech+ (required)
  • CompTIA Network+ (preferred)
  • Google IT Support Professional (preferred)

Salary:
$44,000 annual salary (or commensurate with experience)
Interested applicants should email resume and cover letter to employment@themetroschool.org
Attachment(s):
  • IT Support Technician Job Description
Educational Service Center of Central Ohio logo

About Educational Service Center of Central Ohio

Sourced by ZipRecruiter

Educational Service Center of Central Ohio (ESCCO), located in Columbus, Ohio, US, operates within the education industry, providing a rich selection of services designed to improve and enhance education systems for communities. The organization offers various solutions like professional development, special education consultation, early learning programs, and school improvement initiatives. Founded decades ago, it is dedicated to assisting school districts in meeting their educational goals.

Industry

Education programs administration

Company size

5,001 - 10,000 Employees

Headquarters location

Columbus, OH, US

Year founded

1914

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