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Remote Pos Technical Support Jobs in Rochester, NY

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · On-site +1

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

Mindex

Reports Developer (Power BI) - Remote

Rochester, NY · Remote

$70K - $120K/yr

In this role, you'll work closely with business and technical stakeholders to rebuild and modernize ... Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support ...

Webbing

Sales Engineer - USA

York, NY · On-site +1

Manage the customers' technical queries and monitor support requests to ensure that the company ... Fully remote role. * Medical benefits. #LI-HT1

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All JobsPos Technical Support JobsRemote Pos Technical Support JobsRemote Pos Technical Support Jobs in Rochester, NY

Remote Pos Technical Support information

See Rochester, NY salary details

$14

$25

$44

How much do remote pos technical support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote pos technical support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a remote POS technical support specialist?

Remote POS (Point of Sale) Technical Support specialists are professionals who assist businesses and individuals with troubleshooting, maintaining, and optimizing POS systems from a remote location. They handle issues such as software glitches, hardware malfunctions, network connectivity problems, and user errors. These specialists communicate with clients via phone, email, or chat to diagnose problems, provide step-by-step solutions, and sometimes remotely access systems to resolve complex issues. Their goal is to ensure that POS systems operate efficiently, minimizing downtime and disruptions for businesses.

What are the key skills and qualifications needed to thrive as a remote POS technical support specialist?

To thrive as a Remote POS Technical Support Specialist, you need strong troubleshooting abilities, knowledge of point-of-sale systems, and experience in customer service, often supported by relevant IT certifications or technical training. Familiarity with remote support tools, ticketing systems, and POS software such as Square, Toast, or Lightspeed is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve issues remotely. These competencies are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining smooth business operations for clients.

What are the most common challenges faced by remote POS technical support professionals, and how can they effectively address them?

Remote POS Technical Support professionals often encounter challenges such as troubleshooting complex hardware or software issues without physical access to the equipment, communicating effectively with non-technical users, and managing multiple support requests simultaneously. To address these challenges, it’s important to develop strong diagnostic skills, use remote access tools efficiently, and maintain clear, patient communication with clients. Staying organized and collaborating with team members or on-site technicians can also help resolve issues more efficiently and ensure high customer satisfaction.

What is the difference between Remote Pos Technical Support vs Remote IT Help Desk Support?

AspectRemote Pos Technical SupportRemote IT Help Desk Support
Required CredentialsCompTIA A+, Network+, relevant certificationsCompTIA A+, Microsoft Certified, relevant certifications
Work EnvironmentCustomer-facing, troubleshooting hardware/software issuesHelp desk, remote troubleshooting, user support
Employer & Industry UsageRetail, POS system providers, hospitalityIT service providers, corporate support centers
Search & Comparison IntentUnderstanding POS-specific support rolesGeneral IT support roles

Remote Pos Technical Support focuses on troubleshooting and maintaining point-of-sale systems, often requiring specific POS certifications. Remote IT Help Desk Support covers broader IT issues, assisting users with various hardware and software problems. Both roles involve remote work and customer interaction but differ in technical scope and industry focus.

What are the most commonly searched types of Pos Technical Support jobs in Rochester, NY?

The most popular types of Pos Technical Support jobs in Rochester, NY are:

What are popular job titles related to Remote Pos Technical Support jobs in Rochester, NY?

For Remote Pos Technical Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Pos Technical Support jobs in Rochester, NY look for?

The top searched job categories for Remote Pos Technical Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Pos Technical Support jobs?

Cities near Rochester, NY with the most Remote Pos Technical Support job openings:

Remote Pos Technical Support jobs near you

Reports Developer (Power BI) - Remote

Mindex

Rochester, NY • On-site, Remote

$70K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Mindex is looking for a Reports Developer to help migrate our reporting environment out of Informer and into modern, scalable platforms. In this role, you'll work closely with business and technical stakeholders to rebuild and modernize existing reports - moving self-service reporting into Report Center (Prism) and more complex, custom reporting into Power BI, where it can connect directly to custom tables and objects in HRP that aren't replicated into Report Center.
You'll need to be comfortable moving between reporting tools and the underlying data platforms that feed them, translating existing Informer report logic into new formats without losing accuracy or business context along the way.
Compensation
$70,000 - $120,000
What You'll Accomplish
  • Analyze existing Informer reports to understand business logic, data sources, and intended use, then translate them into Report Center (Prism) or Power BI.
  • Build self-service reports in Report Center (Prism) that give end users flexibility without ongoing developer support.
  • Develop custom Power BI reports and data models for reporting needs that require direct access to custom tables and objects in HRP not available in Report Center.
  • Write and optimize SQL queries across source systems (Snowflake, SQL Server, Oracle) to support report development.
  • Validate migrated reports against their Informer originals to confirm data accuracy and completeness.
  • Partner with business stakeholders to clarify report requirements, prioritize the migration backlog, and manage expectations during the transition.
  • Document report logic, data lineage, and migration decisions to support long-term maintenance.
  • Identify opportunities to improve or simplify reports during migration rather than just replicating them as-is.

Requirements
  • Experience building reports or dashboards in Power BI, Sigma, or a similar BI tool.
  • Strong SQL skills across one or more of: Snowflake, Microsoft SQL Server, or Oracle.
  • Experience translating business reporting requirements into technical report designs.
  • Ability to work independently with limited initial documentation, asking the right questions to fill in gaps.
  • Comfortable managing a migration-style project with a defined backlog of existing reports to convert.

Preferred
  • Experience with SSIS or Apache Airflow for data orchestration or movement.
  • Familiarity with Report Center or Prism specifically.
  • Experience with HRP (HR/Payroll) systems or HR data models.
  • Experience integrating AI tools into report development or data workflows.
  • Background in data migration or legacy system decommissioning projects.

Why Join Mindex?
For more than 30 years, Mindex has helped organizations solve complex business challenges through custom software, cloud, data, and AI solutions. We combine deep technical expertise with a collaborative culture that empowers our employees to innovate, grow, and make a meaningful impact for our clients.
In our Product division, our teams have built platforms such as SchoolTool, Advanced Analytics, and our Integrations Platform from the ground up, while also supporting solutions like MTSS Edge and ClearTrack that help schools and organizations make smarter, data-driven decisions.
Benefits
  • Fully Remote Work Environment
  • Flexible Time Off
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Company-Paid Life and Disability Insurance
  • Professional Development Opportunities

Additional Information
Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
Physical Requirements/Conditions
  • Prolonged periods sitting at a desk and working on a computer.
  • No heavy lifting is expected. Exertion of up to 10 lbs.

Apply