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Day It Support Level 1 Jobs in Rochester, NY (NOW HIRING)

Provide day-to-day IT support for hardware, software, and network issues. * Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications. * Support manufacturing ...

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

... IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT support technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

Ready to level up your IT career with a growing MSP? Join Just Solutions, Inc. in Fairport, NY as a ... YOUR DAY AS OUR IT SUPPORT SPECIALIST Each day as an IT Support Specialist, you begin by reviewing ...

The position ensures reliable, secure day-to-day IT operations. REPORTS TO: Director of Finance ... Serve as primary internal IT support resource (Tier 1-3). * Manage ticket intake, resolution ...

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

Mindex is looking for a customer-focused onsite IT Support Administrator to provide reliable technical support across our organization. In this role, you'll configure and maintain employee devices ...

... first day through system setup, hardware provisioning, and live onboarding support. You'll manage ... Use of one or more common IT helpdesk systems to manage requests (Jira Service Management preferred ...

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Day It Support Level 1 information

See Rochester, NY salary details

$11

$18

$25

How much do day it support level 1 jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for day it support level 1 in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Day IT Support Level 1 vs Help Desk Technician?

AspectDay IT Support Level 1Help Desk Technician
CertificationsCompTIA A+, Network+ (often preferred)CompTIA A+, HDI certifications (sometimes)
Work EnvironmentOn-site or remote, handling basic user issuesCall centers, on-site, or remote support for end-users
ResponsibilitiesBasic troubleshooting, password resets, hardware setupTroubleshooting, ticket logging, user support
Industry UsageIT departments across various industriesCustomer service-focused IT support roles

Day IT Support Level 1 and Help Desk Technician roles often overlap in certifications and work environments. Both handle basic troubleshooting and user support, but the Help Desk Technician may focus more on customer service and ticket management. Understanding these differences helps in choosing the right career path or job search focus.

What are the easiest entry-level IT jobs?

An entry-level IT support Level 1 technician is considered one of the easiest entry-level IT jobs, focusing on basic troubleshooting, hardware setup, and customer support. These roles often require foundational knowledge of computer systems, operating systems, and common software, with certifications like CompTIA A+ helping to qualify candidates. They typically involve working in help desks or technical support centers and may require basic communication skills and a willingness to learn.

What is a Day It Support Level 1 job description?

A Day It Support Level 1 technician provides basic technical assistance to users, troubleshooting hardware, software, and network issues. They typically handle initial problem diagnosis, perform routine maintenance, and escalate complex issues to higher support levels, often using ticketing systems and remote tools.

What are popular job titles related to Day It Support Level 1 jobs in Rochester, NY?

For Day It Support Level 1 jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Day It Support Level 1 jobs in Rochester, NY look for?

The top searched job categories for Day It Support Level 1 jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Day It Support Level 1 jobs?

Cities near Rochester, NY with the most Day It Support Level 1 job openings:

Infographic showing various Day It Support Level 1 job openings in Rochester, NY as of June 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

IT Analyst

Syntec Optics

Rochester, NY • On-site

Full-time

Posted 20 days ago


Job description

Position Summary

The IT Analyst provides technical support and system analysis to ensure the effective operation of Syntec Optics’ information technology systems. This role focuses on troubleshooting, system maintenance, user support, and assisting with IT projects that support manufacturing, quality, and business operations. The IT Analyst serves as a key point of contact for employees requiring technical assistance and contributes to system reliability and continuous improvement.

Key Responsibilities

Technical Support

•    Provide day-to-day IT support for hardware, software, and network issues.

•    Troubleshoot and resolve user issues related to desktops, laptops, printers, and applications.

•    Support manufacturing floor systems and office environments.

Systems & Application Support

•    Assist in maintaining ERP, MES, QMS, and other business systems.

•    Perform system monitoring, routine maintenance, and updates.

•    Support data integrity, backups, and basic cybersecurity measures.

Documentation & Procedures

•    Maintain IT documentation, procedures, and system configurations.

•    Assist with onboarding and offboarding of employees, including system access and equipment setup.

Project Support

•    Assist the IT Director with system implementations, upgrades, and process improvements.

•    Participate in testing, training, and deploying new IT solutions.

Security & Compliance

•    Follow IT security policies and report potential security risks.

•    Assist with access control management and compliance-related tasks.

Qualifications

•    Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).

•    2–5 years of IT support or systems experience.

•    Strong troubleshooting and customer service skills.

•    Basic understanding of networking, operating systems, and cybersecurity principles.

•    Experience in a manufacturing or industrial environment.

•    Familiarity with ERP or business systems.

•    Experience supporting Windows-based environments.