ZipRecruiter

Log In

1

Weekend Zendesk Chat Support Jobs in Rochester, NY

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

What You'll Do: * Assist customers via email, phone, and chat to troubleshoot and resolve day-to ... Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

What You'll Do: * Assist customers via email, phone, and chat to troubleshoot and resolve day-to ... Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar

Five Below

PT- Support Lead Irondequoit

Rochester, NY · On-site

$16.50/hr

... evening, weekends and may include overnight shifts and travel (as required) Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.50 BE AWARE OF ...

Five Below

PT- Support Lead Irondequoit

Irondequoit, NY · On-site

$16.50/hr

... evening, weekends and may include overnight shifts and travel (as required) • Must be able to ... zendesk.com/hc/en-us/requests/new Position Type: Hourly Position Starting At: $16.50 BE AWARE OF ...

All JobsZendesk Chat Support JobsWeekend Zendesk Chat Support JobsWeekend Zendesk Chat Support Jobs in Rochester, NY

Weekend Zendesk Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do weekend zendesk chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for weekend zendesk chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is a Weekend Zendesk Chat Support?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What skills and qualifications are needed to thrive as a Weekend Zendesk Chat Support?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What are common challenges faced by Weekend Zendesk Chat Support and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are popular job titles related to Weekend Zendesk Chat Support jobs in Rochester, NY?

For Weekend Zendesk Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Weekend Zendesk Chat Support jobs in Rochester, NY look for?

The top searched job categories for Weekend Zendesk Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Weekend Zendesk Chat Support jobs?

Cities near Rochester, NY with the most Weekend Zendesk Chat Support job openings:

Weekend Zendesk Chat Support jobs near you
Infographic showing various Weekend Zendesk Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 65% In-person, and 35% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

IT Support Analyst

Innovative Solutions

Rochester, NY • On-site

Full-time

Re-posted 2 days ago

Job description

As an IT Support Analyst, you'll be the front line of technical support — helping customers resolve day-to-day IT issues across email, phone, and chat while keeping tickets moving through a shared queue on time and on SLA. You'll troubleshoot desktop, end-user, and Microsoft 365 problems for our traditional IT services customers, escalate to Engineering when needed, and build foundational AWS cloud support skills as your experience grows. In this role, you'll work directly with customers and internal teams to deliver clear, timely communication throughout the life of every ticket — ensuring issues are resolved efficiently, customer satisfaction stays high, and our operational runbooks keep improving along the way.

What You'll Do:

  • Assist customers via email, phone, and chat to troubleshoot and resolve day-to-day IT issues
  • Provide clear, concise, and timely communication to internal and external stakeholders throughout the life of a ticket
  • Proactively detect, troubleshoot, and resolve issues affecting customer systems, coordinating with and escalating to Engineering when necessary 
  • Monitor a shared ticket queue and work tickets in order of priority and urgency, meeting SLA commitments
  • Provide hands-on desktop and end-user support (hardware, software, Microsoft 365) for our traditional IT services customers
  • Build foundational AWS troubleshooting skills, assisting with cloud support tickets as your experience grows
  • Leverage a growing library of operational runbooks to help solve problems and identify opportunities to improve them 
  • Provide off-hours support on a rotational basis 

Required Skills:

  • 1-3 years of related IT experience
  • Ability to clearly follow processes and procedures, and make sound decisions 
  • Experience with ticketing/helpdesk systems like Autotask, ConnectWise, JIRA, ZenDesk, or similar 
  • Desktop and end-user troubleshooting experience (Windows, Microsoft 365, and common business applications) 
  • Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Exposure to cloud platforms (AWS or similar) is a plus, but not required — we’ll teach you the rest
  • A positive attitude, a passion for dealing with customers, and a knack for problem solving

Preferred:

  • You enjoy digging into customer problems and driving them to a successful resolution 
  • You know your limits and aren’t afraid to escalate or ask for help 
  • You’re curious about cloud computing, AI, and the broader tech industry, and eager to keep learning 
  • You communicate clearly and professionally, even when a customer is frustrated 
  • You stay organized and manage your time well across a busy ticket queue 
  • You’re comfortable supporting both traditional on-prem IT and cloud-based environments, and motivated to grow your AWS skills over time
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate’s professional experience, key skills, and education/training.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.