ZipRecruiter

Log In

1

Weekend Zendesk Chat Support Jobs (NOW HIRING)

Gotham Biotech

Live Chat Support Agent

Portland, ME · Remote

$22 - $25/hr

Proficiency in using CRM systems, ticketing platforms, and live chat software (e.g., Zendesk ... This role may require occasional evening or weekend availability to support global customers.

AYS

Live Chat Support Agent

Phoenix, AZ · Remote

$18.50 - $24.75/hr

Live Chat Support Agent Location: Remote Job Overview: We are seeking a highly motivated and ... and weekends as needed Benefits: - Competitive salary and benefits package - Opportunities for ...

California University Prep School

Chat Agent

Fresno, CA · On-site

$15 - $19.50/hr

Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support ... Willingness to work flexible hours, including evenings, weekends, and holidays if required. * Team ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Vida Health

Lead Zendesk Administrator

$110K - $130K/yr

Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences - we celebrate them, we support them, and we thrive on them for ...

Vida Health

Lead Zendesk Administrator

Charleston, WV · Remote

Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume ... We don't just accept differences -- we celebrate them, we support them, and we thrive on them for ...

Daon

Product Support Engineer

Fairfax, VA

... Zendesk workflows, CRM integrations) and managing software licenses ... Participate in on-call weekend rotation for critical global support. * Develop deep product ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... Zendesk workflows, CRM integrations) and managing software licenses ... Participate in on-call weekend rotation for critical global support. * Develop deep product ...

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

... Zendesk workflows, CRM integrations) and managing software licenses ... Participate in on-call weekend rotation for critical global support. * Develop deep product ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Surf Internet

Technical Support Representative

La Porte, IN · On-site

$16 - $18/hr

The Technical Support Representative is responsible for assisting customers via phone and live chat ... Ability to work weekends required * Ability to work well with people under stress * Able to be on ...

next page

Showing results 1-20

All JobsWeekend Zendesk Chat Support Jobs

Weekend Zendesk Chat Support information

See salary details

$14

$26

$44

How much do weekend zendesk chat support jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for weekend zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Weekend Zendesk Chat Support roles?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Weekend Zendesk Chat Support agent, and why are they important?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are some common challenges faced by Weekend Zendesk Chat Support agents and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
More about Weekend Zendesk Chat Support jobs
What cities are hiring for Weekend Zendesk Chat Support jobs? Cities with the most Weekend Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What states have the most Weekend Zendesk Chat Support jobs? States with the most job openings for Weekend Zendesk Chat Support jobs include:
What job categories do people searching Weekend Zendesk Chat Support jobs look for? The top searched job categories for Weekend Zendesk Chat Support jobs are:
Weekend Zendesk Chat Support jobs near you
Infographic showing various Weekend Zendesk Chat Support job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Live Chat Support Agent

Gotham Biotech

Portland, ME • Remote

$22 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

This is a remote position.

Posting Title: Live Chat Support Agent
Industry: Customer Service & Digital Support
Salary: $23–$25 per hour

Summary
We are seeking a skilled and empathetic Live Chat Support Agent to join our dynamic customer service team. In this role, you will serve as the primary point of contact for customers seeking real-time assistance with inquiries, technical issues, account management, and product guidance. Your ability to communicate clearly, resolve problems efficiently, and maintain a positive customer experience will directly impact customer satisfaction, retention, and brand loyalty. This position requires a proactive mindset, strong written communication skills, and the ability to multitask in a fast-paced, high-volume environment. You’ll work closely with cross-functional teams to escalate complex issues, provide feedback on customer pain points, and contribute to continuous service improvement. This is a remote opportunity ideal for professionals passionate about delivering exceptional digital support and driving customer success.


Responsibilities
  • Provide real-time, accurate, and professional support via live chat to customers across multiple platforms.
  • Troubleshoot technical issues, account access problems, and product-related inquiries with precision and speed.
  • Guide customers through onboarding, feature usage, and troubleshooting steps using clear, concise, and customer-friendly language.
  • Resolve customer issues independently, escalating complex cases to appropriate departments when necessary.
  • Maintain detailed and accurate records of all customer interactions in the CRM system.
  • Collaborate with product, technical, and marketing teams to share insights on recurring customer challenges and suggest improvements.
  • Adhere to SLAs, response time targets, and quality assurance standards.
  • Contribute to knowledge base articles and internal documentation to improve team efficiency.
  • Monitor chat volume and proactively manage workload during peak periods.


Requirements
Requirements:
  • 3–7 years of proven experience in customer support, preferably in a live chat or digital support environment.
  • Excellent written communication skills with a professional tone, grammar accuracy, and clarity under pressure.
  • Strong problem-solving and critical thinking abilities to diagnose and resolve customer issues efficiently.
  • Proficiency in using CRM systems, ticketing platforms, and live chat software (e.g., Zendesk, Freshdesk, Intercom).
  • Ability to multitask, manage multiple chat sessions simultaneously, and maintain composure during high-volume periods.
  • Self-motivated with a customer-first mindset and a commitment to delivering consistent, high-quality service.
  • Reliable internet connection and a quiet, distraction-free workspace for remote work.
  • High school diploma or equivalent; associate’s or bachelor’s degree preferred.
---

Additional Information
  • Remote position with flexible scheduling options.
  • Ongoing training and career development opportunities provided.
  • Performance-based incentives and recognition programs.
  • This role may require occasional evening or weekend availability to support global customers.

Benefits

  • Health insurance (medical, dental, vision)

  • Paid time off (PTO) — vacation, sick days, personal days

  • Paid holidays

  • 401(k) retirement plan

  • Life insurance

  • Short‑term and long‑term disability insurance