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Weekend Zendesk Chat Support Jobs (NOW HIRING)

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection) * Support ... Experience with CX tools (Zendesk, chat platforms, CSAT tools) * Exposure to automation, workflows ...

Zendesk

Senior Product Designer

Austin, TX · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

San Francisco, CA · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

San Francisco, CA · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

Zendesk

Senior Product Designer

Austin, TX · On-site

... seamless support across multiple channels-like email, chat, social media, and phone. Who we're ... Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of ...

JANUS et Cie

Sales Support Specialist

Santa Fe Springs, CA · On-site

$24 - $25/hr

JANUS et Cie has an opening for a Sales Support Specialist. The ideal candidate is responsible ... Any live chat software (Zendesk preferred) * Any ticketing software (Zendesk preferred) * Excellent ...

JANUS et Cie

Sales Support Specialist

Santa Fe Springs, CA · On-site

$24 - $25/hr

JANUS et Cie has an opening for a Sales Support Specialist. The ideal candidate is responsible ... Any live chat software (Zendesk preferred) * Any ticketing software (Zendesk preferred) * Excellent ...

Flight Centre Travel Group (usa) Inc

$16.75 - $21/hr

You'll lead a small, close-knit support team handling customer enquiries and live chat for our ... Zendesk, Freshdesk, Salesforce or similar) * Experience in financial services, travel, retail, or ...

Citizens National Bank

CLIENT SUPPORT AGENT

Sevierville, TN · On-site

$16.50 - $21.75/hr

Chat Master: Manage live chat support and secure digital banking messages, providing quick ... Occasionally, we'll need your help on weekends or for a few extra hours when things get busy! We ...

Citizens National Bank

CLIENT SUPPORT AGENT

Sevierville, TN · On-site

$16.50 - $21.75/hr

Chat Master: Manage live chat support and secure digital banking messages, providing quick ... Occasionally, we'll need your help on weekends or for a few extra hours when things get busy! We ...

CITIZENS NATIONAL BANK

CLIENT SUPPORT AGENT

Sevierville, TN · On-site

$16.50 - $21.75/hr

Chat Master: Manage live chat support and secure digital banking messages, providing quick ... Occasionally, we'll need your help on weekends or for a few extra hours when things get busy! We ...

BettingJobs

Customer Support Agent

Jersey City, NJ · On-site

$19.50 - $26/hr

Provide responsive, professional assistance to customers through live chat, email, and phone ... Ability to work shifts, including evenings, weekends, and holidays (24/7 operation). * Basic ...

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All JobsZendesk Chat Support JobsWeekend Zendesk Chat Support Jobs

Weekend Zendesk Chat Support information

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$14

$26

$44

How much do weekend zendesk chat support jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for weekend zendesk chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Weekend Zendesk Chat Support roles?

Weekend Zendesk Chat Support roles involve providing customer assistance through live chat on the Zendesk platform during weekends. These professionals help customers resolve issues, answer questions, and offer guidance about products or services in real time. The role typically requires strong communication skills, familiarity with customer service practices, and the ability to work independently during weekend hours. Responsibilities may also include documenting interactions, escalating complex issues, and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as a Weekend Zendesk Chat Support agent, and why are they important?

To excel as a Weekend Zendesk Chat Support agent, you need strong written communication, customer service experience, and familiarity with troubleshooting processes, often supported by a high school diploma or equivalent. Proficiency with Zendesk's chat platform, ticketing systems, and basic CRM tools is typically expected. Exceptional problem-solving abilities, patience, and the ability to multitask effectively are standout soft skills in this role. These skills ensure efficient resolution of customer issues, high satisfaction, and smooth operation during weekend shifts when direct supervision may be limited.

What is the difference between Weekend Zendesk Chat Support vs Customer Service Representative?

AspectWeekend Zendesk Chat SupportCustomer Service Representative
CredentialsBasic customer service skills, sometimes Zendesk certificationHigh school diploma or equivalent, customer service experience
Work EnvironmentOnline, remote chat support during weekendsIn-office or remote, handling calls and emails
Industry UsageCommon in tech, e-commerce, and service sectorsWidespread across various industries including retail, telecom, and hospitality

Weekend Zendesk Chat Support focuses on online chat assistance during weekends, requiring specific platform knowledge. Customer Service Representatives handle a broader range of communication channels and may work weekdays or weekends. Both roles involve customer interaction but differ in scope, tools, and scheduling.

What are some common challenges faced by Weekend Zendesk Chat Support agents and how can they be managed?

Weekend Zendesk Chat Support agents often encounter higher chat volumes and more urgent customer issues, as weekend shifts typically have reduced staffing and limited access to escalation teams. Managing time efficiently, staying organized, and quickly identifying problems are key to maintaining service quality. Proactively using Zendesk’s automation and macros can help streamline responses, while maintaining clear communication with both customers and teammates through internal notes ensures continuity. Building strong knowledge of common issues and self-service resources also helps agents resolve queries independently and efficiently.
More about Weekend Zendesk Chat Support jobs
What cities are hiring for Weekend Zendesk Chat Support jobs? Cities with the most Weekend Zendesk Chat Support job openings:
What are the most commonly searched types of Zendesk Chat Support jobs? The most popular types of Zendesk Chat Support jobs are:
What states have the most Weekend Zendesk Chat Support jobs? States with the most job openings for Weekend Zendesk Chat Support jobs include:
What job categories do people searching Weekend Zendesk Chat Support jobs look for? The top searched job categories for Weekend Zendesk Chat Support jobs are:
Weekend Zendesk Chat Support jobs near you
Infographic showing various Weekend Zendesk Chat Support job openings in the United States as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
CX Strategy Associate

CX Strategy Associate

Kikoff

San Francisco, CA • On-site

$110K - $145K/yr

Full-time

Posted 15 days ago

Job description

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
CX Strategy Associate
About this role
As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.
You will work on problems that sit between Product and Operations-ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.
This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.
Role & responsibilities
AI Automation
  • Improve chatbot performance (coverage, containment, resolution quality)
  • Design and implement automation beyond chatbots, including:
    • Agent-assist / "copilot" workflows to reduce manual effort and errors
    • Automated servicing flows (e.g., follow-ups, status updates, issue resolution)
CX Tooling
  • Improve and maintain core CX systems (e.g., Zendesk, workflows, CSAT collection)
  • Support development of internal tools that increase agent and team efficiency
  • Help standardize tooling and workflows across support channels
Measurement & Insights
  • Analyze CX performance across channels (chatbot, support, product journeys)
  • Identify friction points not captured in support tickets (e.g., drop-offs, dead ends)
  • Build and maintain dashboards to track key CX metrics and initiative impact
Cross-functional execution
  • Partner with Customer Operations, Product, and Data teams to implement solutions
  • Own initiatives end-to-end: problem definition → solution design → launch → measurement
  • Translate customer insights and data into actionable improvements
Expertise & experience required
  • 2-4 years experience in Operations, Product Ops, CX, Consulting, or similar roles
  • Strong analytical and problem-solving skills
  • Ability to operate in ambiguous environments and drive execution
  • Experience working cross-functionally with Product, Engineering, or Operations teams
  • High ownership and bias toward action

Nice to have:
  • Experience with CX tools (Zendesk, chat platforms, CSAT tools)
  • Exposure to automation, workflows, or AI-driven tools
  • Experience building dashboards or working with data tools (SQL, Looker, etc.)

Base Range
$110,000-$145,000 USD
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.

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