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Online Support Jobs (NOW HIRING)

FV Demo Company

Online Support Agent

Chicago, IL

$15/hr

Customer Service Representative: Our company keeps growing! We continue to add senior leadership, recently to our Operations Center and Customer Experience team. Our goals this year include an ...

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How much do online support jobs pay per hour?

As of May 29, 2026, the average hourly pay for online support in the United States is $18.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.43 per hour, depending on experience, location, and employer.

What Are Online Support Jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are the key skills and qualifications needed to thrive as an Online Support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by Online Support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs
What cities are hiring for Online Support jobs? Cities with the most Online Support job openings:
What are the most commonly searched types of Support jobs? The most popular types of Support jobs are:
What states have the most Online Support jobs? States with the most job openings for Online Support jobs include:
What job categories do people searching Online Support jobs look for? The top searched job categories for Online Support jobs are:
Online Support jobs near you
Infographic showing various Online Support job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 49% Full Time, 25% Part Time, 1% Temporary, 22% Contract, and 2% Nights. Highlights an 76% Physical, 12% Hybrid, and 12% Remote job distribution, with an average salary of $38,671 per year, or $18.6 per hour.
PT Faculty Online Support

PT Faculty Online Support

Washtenaw Community College

Ann Arbor, MI • On-site

$21.71/hr

Full-time

Retirement

Posted 3 days ago

Job description

Posting Details
Posting Details (Default Section)
Posting Number:
0603746
Position Title:
PT Faculty Online Support
Position is:
Part Time
Position Type:
Staff Position (Full Time/Part Time)
Department/Ofc.:
Instruction
Position Description:
Picture Yourself here!
Why Join WCC?
  • An inclusive, welcoming environment for our students, faculty & staff
  • WCC tuition waiver of 3 credit hours per semester
  • Retirement options and flexible schedules available
  • Great Discounts at WCC's Health & Fitness Center, Barnes & Noble Bookstore and more!
  • Check out our Part Time Benefits here

Position Summary:
The Part time Faculty Online Support will work in collaboration with the Center for Interactive Teaching & Learning's (CITL) Faculty Online Support team to provide customized faculty and student support for instructional technology media that relates to the Learning Management System (LMS), Canvas, and other 3rd party instructional tools.
Essential Job Duties and Responsibilities:
  • Scheduled and drop-in faculty and student support for:
    • LMS instructional and technical needs
    • Other 3rd party instructional technology tools associated with the LMS
  • Resolve Tier II LMS tickets with expedited solutions while meeting WCC's service level agreements accordingly
  • increase skills competencies, as assigned, in the areas pertaining to the use of LMS and 3rd party instructional software and design tools
  • Work collaboratively with the Faculty Online Support team for solution implementation, task coverage and completion
  • Communicate regular updates to the Director, Online Technologies indicating volume, trends and opportunities for software issues or training opportunities.
    Assist with Online Learning semester operations
  • Conduct and support accessibility reviews for best practices of ADA, Universal Design for Learning (UDL) and/or WCAG compliance standards.
  • Provide support for management and maintenance of LMS course sites.
  • Proficient use of helpdesk software, including the ability to look up hardware, software, and user information in helping resolve issues.
  • Work collaboratively with the WCC instructional designers, video specialists, and media specialists to efficiently resolve online course problem
  • Communicate effectively and efficiently with all tiers of help/support staff
  • Attend team, departmental and division meetings
  • Regular attendance on campus is required for this position
  • Other duties as assigned.

Hours/Schedule:
This position will work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours. May be asked to cover other shifts.
Minimum Qualifications:
Minimum Required Knowledge, Skills and Abilities:
  • Associates Degree or higher and two (2) years' experience working with a technology platform (i.e. LMS), OR equivalent combination of education and technology experience.
  • Intermediate skills in MS Office.
  • Help desk experience and/or customer service/training experience combination.
  • Effective communication and customer service skills.
  • Active listening competencies
  • Ability to learn new software tools and higher-education instructional language.
  • Ability to work with autonomy, and within a team unit.
  • Ability to work varying hours 20-25 hours per week-, morning, day, evening and/or weekend hours.

Preferred Qualifications:
Additional Preferred Qualifications:
  • Experience directly supporting higher education faculty.
  • Learning Management System (LMS) experience.

Posting Date:
09/29/2025
Closing Date:
Open Until Filled
Yes
Special Instructions to Applicants:
Our college strives to make a positive difference in people's lives through accessible and excellent educational programs and services.
Washtenaw Community College seeks to recruit and retain a productive workforce as a reflection of our commitment to serve our community and to build on the success of our students, faculty & staff. Washtenaw Community College is committed to creating a welcoming environment.
Washtenaw Community College is an Equal Opportunity Employer.
Salary/Hourly Rate:
$21.71
Salary Comments:

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