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Toll Customer Service Jobs (NOW HIRING)

MCI Careers

Bilingual Toll Customer Service Agent

Tampa, FL · On-site

$14.75 - $17.20/hr

We are seeking Bilingual Toll Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority . In this role, you'll assist customers with toll ...

MCI Careers

Bilingual Toll Customer Service Agent

Tampa, FL · On-site

$14.75 - $18.50/hr

We are seeking Bilingual Toll Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority . In this role, you'll assist customers with toll ...

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How much do toll customer service jobs pay per year?

As of Jul 21, 2026, the average yearly pay for toll customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

How much do toll booth collectors get paid?

Toll booth collectors typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on location, experience, and employer, and the job often requires basic math skills and customer service abilities.

Which customer service pays the most?

Among customer service roles, specialized positions such as technical support, IT help desk, or roles requiring advanced certifications tend to pay the highest. Toll customer service jobs generally offer average wages, but those with additional skills or experience may earn more. Salaries vary based on industry, location, and level of responsibility.

What are some common challenges faced by Toll Customer Service representatives, and how are they typically addressed?

Toll Customer Service representatives often encounter challenges such as handling high call volumes during peak travel times, addressing billing disputes, and assisting customers with account issues or technical problems related to electronic tolling systems. To manage these challenges, representatives receive thorough training on toll policies, customer relationship management tools, and conflict resolution techniques. Support from supervisors and clear escalation procedures also help ensure complex issues are resolved efficiently, allowing representatives to provide accurate and timely assistance while maintaining a positive customer experience.

What jobs pay 250 an hour?

Jobs that pay around $250 an hour typically include specialized roles such as experienced anesthesiologists, certain legal professionals like trial lawyers, high-level consultants, and some executive positions. These roles often require advanced education, extensive experience, or specialized skills, and may involve demanding schedules or certifications.

What are Toll Customer Service representatives?

Toll Customer Service representatives are professionals who assist customers with issues related to toll road accounts, payments, and violations. They handle inquiries by phone, email, or in person, helping users resolve billing questions, update account information, and understand toll policies. Their role is essential for ensuring a smooth experience for drivers using toll roads and bridges. They also provide support for lost or stolen transponders and guide customers through dispute resolution processes.

What are the key skills and qualifications needed to thrive as a Toll Customer Service Representative, and why are they important?

To thrive as a Toll Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, toll collection software, and payment processing platforms is typically required. Patience, active listening, and a customer-focused attitude are essential soft skills for handling inquiries and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and smooth toll operations.

How to become a Toll Collector?

To become a toll collector, candidates typically need a high school diploma or equivalent and must pass a background check. Training is usually provided on the job, focusing on customer service, cash handling, and operating toll equipment. Some positions may require basic math skills and the ability to work flexible hours or shifts.

What is the difference between Toll Customer Service vs Toll Collection Agent?

AspectToll Customer ServiceToll Collection Agent
CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; sometimes specialized training
Work EnvironmentCall centers, customer support offices, on-site at toll plazasOn-site at toll booths, on the road, or in collection centers
Employer & Industry UsageTransportation agencies, toll operators, customer service providersTransportation agencies, toll collection companies, government agencies

While both roles involve interacting with toll system users, Toll Customer Service primarily focuses on assisting customers with inquiries, account management, and resolving issues remotely. Toll Collection Agents are responsible for physically collecting tolls, managing cash or electronic payments at toll booths. Both roles require good communication skills, but Toll Customer Service emphasizes remote support, whereas Toll Collection Agents work directly at toll points.

More about Toll Customer Service jobs
What cities are hiring for Toll Customer Service jobs? Cities with the most Toll Customer Service job openings:
What states have the most Toll Customer Service jobs? States with the most job openings for Toll Customer Service jobs include:
What job categories do people searching Toll Customer Service jobs look for? The top searched job categories for Toll Customer Service jobs are:
Toll Customer Service jobs near you
Infographic showing various Toll Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.
Bilingual Toll Customer Service Agent

Bilingual Toll Customer Service Agent

MCI Careers

Tampa, FL

$14.75 - $17.20/hr

Full-time

Posted yesterday

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking Bilingual Toll Customer Service Representatives to provide in-person and phone support for the Tampa Hillsborough Expressway Authority. In this role, you’ll assist customers with toll-related inquiries, including account discrepancies, payment processing, and general questions. If you’re fluent in English and Spanish, customer-focused, and eager to grow in a fast-paced environment, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Serve as the welcoming face of toll operations at our Tampa facility.
  • Assist customers with toll account resolutions, payments, and inquiries.
  • Process transactions using toll operations back-office systems.
  • Handle walk-up and inbound customer service interactions, including complaints and service requests.
  • Collaborate with team members to enhance the overall customer experience.
  • Respond to incoming calls and resolve issues efficiently and professionally.
  • Complete end-of-day deposits and balancing reports.
  • Maintain punctuality and adhere to assigned work schedules.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in English and Spanish (spoken and written).
  • Experience with computer-based data entry.
  • Strong organizational, written, and verbal communication skills.
  • Ability to work shifts aligned with toll operations hours, including weekends and holidays.
  • Experience with non-cash payment processing systems.
  • Ability to troubleshoot and follow up on customer issues.
  • Skilled in conflict resolution, problem-solving, and negotiation.
  • Customer-oriented: empathetic, patient, and responsive.
  • Capable of multitasking and self-management.
  • Strong team player with excellent interpersonal skills.
Preferred Qualifications
  • Experience in customer service, inside sales, problem-solving, or back-office support.
  • Familiarity with tolling systems or public infrastructure services
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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