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Customer Journey Jobs (NOW HIRING)

Avis Budget Group

Manager, Customer Journey

Parsippany, NJ · On-site

$150K - $175K/yr

The Manager, Customer Journey analyzes end-to-end customer journeys to identify friction points and develops experience improvements that reduce friction, strengthen loyalty, and drive business ...

Neugart GmbH

Ihr Aufgabengebiet Als Customer Journey Manager (m/w/d) übernehmen Sie folgende Tätigkeiten: Strategie & Planung * Mitarbeit bei der Jahresplanung und Budgetplanung für den Bereich Customer ...

Hope's Global Getaways

Customer Journey Coordinator

Denver, CO · On-site

$18.50 - $24.25/hr

About the job Customer Journey Coordinator Position Overview We are currently seeking dependable and detail-oriented individuals to join our team as Customer Journey Coordinator. In this role, you'll ...

Apple

Customer Journey Designer

Culver City, CA · On-site

We're looking for a designer, communicator, and problem solver who can own end-to-end visual, user experience, Partner Sites and Customer Journey Design across media, platforms, and formats. In this ...

Socket.dev

Customer Journey Designer

Culver City, CA · On-site

We're looking for a designer, communicator, and problem solver who can own end-to-end visual, user experience, Partner Sites and Customer Journey Design across media, platforms, and formats. In this ...

Apple

Customer Journey Designer

Culver City, CA · On-site

$175K - $263K/yr

We're looking for a designer, communicator, and problem solver who can own end-to-end visual, user experience, Partner Sites and Customer Journey Design across media, platforms, and formats. In this ...

Apex Systems

Customer Journey Analytics Lead

Acton, MA · On-site

Customer Journey Analytics Lead Location: Remote (East Coast) Project Duration: 6 months Rate: Negotiable Bases on Experience Seeking experienced analytics professional with expertise in Customer ...

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How much do customer journey jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer journey in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer journey?

A Customer Journey refers to the complete experience a customer has while interacting with a company, from the first point of contact through to purchase and beyond. It includes all the steps, touchpoints, and interactions that shape a customer's perception of the brand. By understanding the customer journey, businesses can identify pain points, improve customer satisfaction, and create more effective marketing strategies. Mapping the customer journey helps organizations deliver personalized experiences and build long-term loyalty.

How does a customer journey specialist typically collaborate with other departments to enhance the overall customer experience?

Customer Journey Specialists work closely with teams across marketing, sales, product development, and customer service to map and optimize each touchpoint in the customer lifecycle. They often facilitate workshops, analyze customer feedback, and present insights to stakeholders, ensuring that all departments align their strategies to create a seamless customer experience. Frequent collaboration helps identify pain points and opportunities for improvement, leading to cross-functional initiatives that drive customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a customer journey specialist, and why are they important?

To thrive as a Customer Journey Specialist, you need strong analytical skills, experience in customer experience mapping, and often a background in marketing or business analytics. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and journey mapping software (such as Smaply or Lucidchart) is typically required. Exceptional empathy, communication, and problem-solving abilities help you understand and advocate for the customer at every touchpoint. These skills and qualities are crucial for designing seamless experiences that boost customer satisfaction, loyalty, and business growth.

What are the 5 stages of a customer journey?

The five stages of a customer journey are awareness, consideration, decision, retention, and advocacy. Customer journey roles often involve analyzing these stages to improve user experience and increase satisfaction, using tools like customer feedback and analytics. Understanding these stages helps businesses tailor their marketing and support strategies effectively.
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What states have the most Customer Journey jobs?

States with the most job openings for Customer Journey jobs include:

What are popular job titles for Customer Journey?

Popular job titles for Customer Journey:

Customer Journey jobs near you
Infographic showing various Customer Journey job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Manager, Customer Journey

Parsippany, NJ • On-site

Avis Budget Group
See more jobs at Avis Budget Groupexternal

$150K - $175K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 6 days ago

Avis Budget Group rating

6.1

Company rating: 6.1 out of 10

Based on 185 frontline employees who took The Breakroom Quiz

Job description

Driven to be the Best
People. Performance. Purpose.
At Avis Budget Group, we're driven to be the best vehicle rental company in the world, together. Our 25,000 employees raise the bar every day, bringing different perspectives, taking ownership, and leading with integrity. We're defining the future of mobility with safe, sustainable solutions that move people, businesses, and communities forward.
The Manager, Customer Journey analyzes end-to-end customer journeys to identify friction points and develops experience improvements that reduce friction, strengthen loyalty, and drive business performance. This role partners cross-functionally with Operations, Fleet, Digital, Marketing, and CVC to map journeys, design improvements, measure performance, and track improvement impact.
This role reports to the Director, Customer Journey Design and provides the analytical and execution backbone for the organization's journey improvement agenda, including support of the CX Council.
What You'll Do:
  • Journey Analysis & Mapping
    • Map end-to-end customer journeys across contact center, digital, and physical touchpoints.
    • Analyze Voice of Customer, operational, and behavioral data to identify friction points and root causes.
    • Conduct root-cause analysis for drivers of service and Tier 1 complaints.
  • Experience Improvement Design
    • Develop recommendations and experience improvements to reduce friction in high-priority journeys.
    • Partner with Operations, Fleet, Digital, Marketing, and CVC to design and validate solutions.
    • Prepare business cases and prioritization inputs for review by the CX Council.
  • Cross-Functional Partnership & Execution
    • Partner with cross-functional teams to implement approved journey improvements.
    • Support initiatives that drive digital adoption and self-service to reduce customer friction.
    • Coordinate pilots and track implementation progress against plan.
  • Performance Measurement & Reporting
    • Track KPI performance including NPS (Rentals and Contact Centers), contact reduction, digital and self-service adoption, and booking conversion rates.
    • Build reporting and dashboards that make journey performance visible to stakeholders.
    • Measure and report the impact of implemented improvements over time.
  • CX Council Support
    • Prepare analysis, materials, and recommendations for CX Council review.
    • Track action items, owners, and status of cross-functional CX initiatives.

Perks You'll Get:
  • Access to Medical, Dental, Vision, Life and Disability insurance
  • Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
  • 401(k) Retirement Plan with company matched contributions
  • Full training to learn the business and enhance professional skills
  • Employee discounts, including discounted prices on the purchase of Avis/Budget cars
  • Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

What We're Looking For:
  • Education: Bachelor's degree in Business, Customer Experience, Marketing, or a related field.
  • Experience:
    • 5-7 years of experience in customer experience, journey mapping, or CX analytics roles.
    • Experience analyzing customer feedback and operational data to identify friction points.
    • Demonstrated ability to partner cross-functionally and drive initiatives to completion.
    • Experience in a consumer-facing industry (travel, retail, hospitality, or services preferred).
  • Skills:
    • Proficiency in journey mapping and root-cause analysis techniques.
    • Working knowledge of CX metrics (NPS, CSAT, CES) and reporting/visualization tools (e.g., Tableau, Power BI).
    • Strong written and verbal communication skills, with the ability to translate data into clear recommendations.
    • Strong project management and cross-functional collaboration skills.
  • Competencies:
    • Customer-centric mindset with attention to detail in journey analysis.
    • Analytical thinker who connects data to practical experience improvements.
    • Collaborative partner who builds trust across functions.
    • Organized and results-oriented, with a bias for measurable action.

The annual starting salary for this position is between $150,000 - $175,000 annually. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Who We Are:
Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.
Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law.
This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.
Parsippany
New Jersey
United States of America

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