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Supervisor Customer Jobs (NOW HIRING)

WoodmenLife

Supervisor Customer Service

Omaha, NE · On-site +1

$55K - $75K/yr

Supervisor Customer Service WoodmenLife is looking to hire a Supervisor Customer Service to join our team! In this role, you will be responsible for providing quality and efficient service to ...

Lonza

Supervisor, Customer Service

Walkersville, MD · On-site

$74K - $118K/yr

Supervisor, Customer Service Location: This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM-5:00 PM EST. What you will get: The full-time ...

Allied

Supervisor, Customer Experience

Chicago, IL · On-site +1

$60K - $88K/yr

POSITION SUMMARY The Supervisor, Customer Experience, oversees a team of Customer Experience Specialists (CES) to ensure exceptional service delivery, efficient operations, and continuous improvement.

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$33K

$66.1K

$107K

How much do supervisor customer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for supervisor customer in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are Supervisor Customer roles?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It can serve as a stepping stone to higher roles in customer support, sales, or management, often involving training on customer management tools and company policies.

What is a customer supervisor?

A customer supervisor is a managerial role responsible for overseeing customer service teams, ensuring quality support, and resolving escalated issues. They often coordinate staff schedules, train employees, and use customer management tools to improve service efficiency.

What are some common challenges faced by a Supervisor Customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

How much is a supervisor paid per hour?

A customer service supervisor typically earns between $15 and $25 per hour, depending on experience, location, and the size of the company. Supervisors often oversee staff, handle customer issues, and may require leadership skills and relevant certifications.

What are the key skills and qualifications needed to thrive as a Supervisor Customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications in customer relations or business management.
More about Supervisor Customer jobs
What cities are hiring for Supervisor Customer jobs? Cities with the most Supervisor Customer job openings:
What states have the most Supervisor Customer jobs? States with the most job openings for Supervisor Customer jobs include:
What job categories do people searching Supervisor Customer jobs look for? The top searched job categories for Supervisor Customer jobs are:
Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.

Supervisor, Customer Solutions

C2 GPS - Coastal Bend

Corpus Christi, TX

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Title: Supervisor, Customer Solutions

Location: Corpus Christi, TX - Coastal Bend

Salary: $52K DOE

JOB SUMMARY:

The Customer Solutions Supervisor (CSS) is responsible for the delivery of workforce services and meeting diverse internal and external customer needs. The CSS makes informed decisions that drive job seeker employment and long-term self-sufficiency.


ESSENTIAL FUNCTIONS:

• Manages daily operations of the Resource Room, assigns work schedules and related workforce activities to ensure quality and timely delivery of career services.

• Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.

• Trains team members in operational procedures and explains company policies.

• Assesses staff for professional development and provides training to achieve service level excellence.

• Partners with team members to resolve customer complaints and provides additional resources to enable customer to achieve success.

• Ensures that all Workforce Services under their responsibility, are delivered in a timely manner and that staff follow the policies, procedures and principles set for by WFS/C2GPS LLC.

• Performs other duties as assigned and fulfills responsibilities as required.


KNOWLEDGE / SKILLS / ABILITIES:

• Knowledge of workforce development, economic development, business intelligence and trends, and project management.

• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.

• Knowledge of effective case management and counseling. Sensitive to individual needs and able to communicate and respond to diverse customers.

• Knowledge of word processing, spreadsheet, technology, and computer skills.

• Knowledge of principles and processes for providing exceptional customer services. This may include needs assessment, set quality service standards and evaluating customer satisfaction.

• Exceptional customer service and interpersonal skills.

• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.

• Excellent verbal and written communication skills.

• Ability to analyze and interpret information and data and provide relevant feedback for action.

• Ability to develop and maintain constructive and cooperative working relationships with management, coworkers, Board staff, and the public.

• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.

• Ability to develop strategies and solutions to support the organizational mission.


EDUCATION AND EXPERIENCE:

• Associates or undergraduate degree required.

• (3) years of relevant experience, to include one (1) year of supervisory experience.

• Valid driver’s license and proof of insurance with good driving record.

• Ability to relocate within the service delivery area.

• Bilingual in English and Spanish strongly preferred.


PHYSICAL DEMANDS AND WORKING CONDITIONS:

Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending, and walking to perform job scope. Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment. Occasional driving and travel may be required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPANY OVERVIEW:

C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.

Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.

C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.

Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:

  • Health Insurance
  • Wellness Reimbursement
  • Generous Paid Time Off
  • Paid Parental Leave
  • 401(K) 100% employer match up to 6% of employee contributions
  • Dental
  • Vision
  • Life Insurance
  • Short and Long-Term Disability
  • Pet Insurance
  • Tuition Assistance

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Code: CB-8810E1-2-SCS

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