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Supervisor Customer Jobs (NOW HIRING)

CHS, Inc.

Supervisor, Customer Support

Gwinner, ND · On-site

We are looking for a Customer Service Supervisor. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service ...

SKYGEN

Supervisor - Customer Care

Menomonee Falls, WI · On-site

Supervise a team of 15-20 customer care representatives in the Call Center, providing leadership ... Proven experience as a call center supervisor or in a similar supervisory position. * Excellent ...

Envoy Air Inc.

Supervisor, Customer Care

Chicago, IL · On-site

$51K - $56K/yr

Supervisors perform Station Agent work, as required. Station Agents have combined duties within ramp service and customer service operations. * Create a positive start to a passenger's trip by being ...

Wesco

Supervisor - Customer Service

Tifton, GA

As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the daily ...

Lonza

Supervisor, Customer Service

Walkersville, MD · On-site

$74K - $118K/yr

Supervisor, Customer Service Location: This position is based in our Walkersville, MD office. The typical work schedule is Monday through Friday, 8:00 AM-5:00 PM EST. What you will get: The full-time ...

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Supervisor Customer information

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$33K

$66.1K

$107K

How much do supervisor customer jobs pay per year?

As of Jun 15, 2026, the average yearly pay for supervisor customer in the United States is $66,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are Supervisor Customer roles?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

Is CSR a good entry level position?

A Customer Service Representative (CSR) role is often considered a good entry-level position because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It can serve as a stepping stone to higher roles in customer support, sales, or management, often involving training on customer management tools and company policies.

What is a customer supervisor?

A customer supervisor is a managerial role responsible for overseeing customer service teams, ensuring quality support, and resolving escalated issues. They often coordinate staff schedules, train employees, and use customer management tools to improve service efficiency.

What are some common challenges faced by a Supervisor Customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

How much is a supervisor paid per hour?

A customer service supervisor typically earns between $15 and $25 per hour, depending on experience, location, and the size of the company. Supervisors often oversee staff, handle customer issues, and may require leadership skills and relevant certifications.

What are the key skills and qualifications needed to thrive as a Supervisor Customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as Customer Service Director or Customer Experience Executive, with salaries exceeding $100,000 annually. These positions typically require extensive experience, leadership skills, and sometimes advanced certifications in customer relations or business management.
More about Supervisor Customer jobs
What cities are hiring for Supervisor Customer jobs? Cities with the most Supervisor Customer job openings:
What states have the most Supervisor Customer jobs? States with the most job openings for Supervisor Customer jobs include:
What job categories do people searching Supervisor Customer jobs look for? The top searched job categories for Supervisor Customer jobs are:
Supervisor Customer jobs near you
Infographic showing various Supervisor Customer job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 69% Full Time, 19% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $66,102 per year, or $31.8 per hour.
Supervisor, Customer Support

Supervisor, Customer Support

CHS, Inc.

Gwinner, ND • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

CHS Inc. rating

8.0

Company rating: 8.0 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

55th of 341 rated logistics

Job description

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.
Summary
CHS has an exciting opportunity to join the enterprise customer service team. We are looking for a Customer Service Supervisor. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.
Quarterly travel is required throughout Eastern North Dakota & Central MN, supporting operations from the northern to southern regions of the territory. Successful candidate will be located in either our Kindred, ND or Gwinner, ND location.
Responsibilities
  • Direct supervision of front-line employees responsible to execute customer onboarding, portal support, contract administration, order support, billing and grain payment inquiries, and dispute resolution.
  • Responds to customer inquiries regarding orders, onboarding, portal support, contract administration, billing, settlements, disputes, and general inquiries.
  • Manage recruitment, hiring, and annual review processes for the customer service team, promoting a culture of excellence, innovation, and team satisfaction.
  • Manage daily workflow activities of staff responsible for providing service and support to customers.
  • Directs and coordinates staff involved in a combination of activities such as onboarding and portal set up, contracting and order support, billing inquiries, dispute resolution, and contract administration.
  • Establish, implement, and maintain administrative and technical procedures to provide responsive and efficient customer services.
  • Monitor customer inquiry type, frequency, KPI needed to identify opportunities to proactively improve the customer experience.
  • Investigate and resolve escalated customer inquiries as needed.
  • Other duties and responsibilities as needed or assigned

You will oversee and manage:
  • Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools.
  • Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
  • Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.
  • Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.
  • Contract Administration: Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.

Minimum Qualifications (required)
  • High School diploma or GED
  • 2+ years of experience in Customer Service and Support
  • Quarterly business travel within the region.

Additional Qualifications
  • Previous experience in Customer Service/Support
  • Strong written and verbal communication skills
  • Proficient in MS Office suite
  • Bachelor's degree preferred in Business, Business Administration, Communications, or related field
  • Previous team leadership or supervisory experience preferred
  • Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Physical Requirements
  • Ability to sit, stand, bend, walk and talk

CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), pension, profit sharing, short- and long-term disability, tuition reimbursement and adoption assistance, subject to the eligibility requirements for each benefit plan.
CHS is an Equal Opportunity Employer/Veterans/Disability.
Please note that any communication from a CHS recruiter would be sent using a chsinc.com email address. In addition, a CHS recruiter will not ask for confidential information over the phone or in an email, or request money from a candidate involved in an offer process. If you have questions regarding an employment opportunity, please reach out to chscareers@chsinc.com; to verify that the communication is from CHS.

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