ZipRecruiter

Log In

1

Supervisor Customer Jobs in Alaska (NOW HIRING)

Jobtailor

Customer Support Supervisor

Anchorage, AK · On-site

$70 - $110/hr

... customer inquiries * create conditions for success by removing obstacles and championing change to ... Supervisory Experience * Alaska Medicaid Knowledge * Microsoft Office Proficiency * Analytical ...

New

Ounalashka

Maintenance Supervisor

Unalaska, AK · On-site

- Maintenance Supervisor Summary of Position This position supervises the daily maintenance work for ... Ability to provide professional and helpful customer service to both employees and outside ...

Ounalashka

Maintenance Supervisor

Unalaska, AK · On-site

$120K - $135K/yr

- Maintenance Supervisor Summary of Position This position supervises the daily maintenance work for ... Ability to provide professional and helpful customer service to both employees and outside ...

MV Transportation

Road Supervisor

Anchorage, AK

As a Road Supervisor, you'll play a critical role in supporting our operators, delivering outstanding customer service, and ensuring our passengers and employees arrive safely every day. Join a team ...

MV Transportation

Road Supervisor

Anchorage, AK · On-site

As a Road Supervisor, you'll play a critical role in supporting our operators, delivering outstanding customer service, and ensuring our passengers and employees arrive safely every day. Join a team ...

MV Transportation

Road Supervisor

Anchorage, AK · On-site

As a Road Supervisor, you'll play a critical role in supporting our operators, delivering outstanding customer service, and ensuring our passengers and employees arrive safely every day. Join a team ...

Goldbelt

Tram Maintenance Supervisor

Juneau, AK

$35 - $40/hr

Excellent communication and customer service skills * Ability to learn, understand and follow ... One (1) year Lead/supervisory experience, including scheduling and training subordinates in any ...

Goldbelt

Tram Maintenance Supervisor

Juneau, AK · On-site

$35 - $40/hr

Excellent communication and customer service skills * Ability to learn, understand and follow ... One (1) year Lead/supervisory experience, including scheduling and training subordinates in any ...

Goldbelt, Inc.

Tram Maintenance Supervisor

Juneau, AK · On-site

Constantly emphasizes the importance of customer service; monitors staff's provision of the same ... One (1) year Lead/supervisory experience, including scheduling and training subordinates in any ...

next page

Showing results 1-20

All JobsSupervisor Customer JobsSupervisor Customer Jobs in Alaska

Supervisor Customer information

What is a supervisor customer?

A Supervisor Customer, often called a Customer Service Supervisor, oversees a team of customer service representatives to ensure customers receive prompt, effective, and courteous support. They handle escalated issues, train new staff, set performance goals, and monitor team metrics. Their responsibilities also include scheduling, coaching team members, and implementing service policies to improve customer satisfaction. This role is crucial in maintaining high standards of service and addressing customer concerns efficiently.

What are the key skills and qualifications needed to thrive as a supervisor customer, and why are they important?

To thrive as a Supervisor Customer, you need strong leadership skills, customer service expertise, and typically a background in business or a related field. Familiarity with customer relationship management (CRM) systems, call center software, and performance reporting tools is important. Excellent communication, conflict resolution, and motivational abilities help you effectively manage teams and resolve customer issues. These skills ensure smooth operations, high customer satisfaction, and a productive, engaged team environment.

What are some common challenges faced by a supervisor customer and how can they be effectively managed?

Supervisors in customer service often face challenges such as managing high call volumes, handling escalated customer issues, and ensuring team members meet performance targets. Effective management involves setting clear expectations, providing regular coaching and feedback, and fostering a supportive team environment. Developing strong conflict resolution and communication skills is crucial, as supervisors frequently act as a bridge between frontline staff and upper management. Utilizing performance metrics and customer feedback can also help identify areas for improvement and maintain high service standards.

What is the difference between Supervisor Customer vs Customer Service Manager?

AspectSupervisor CustomerCustomer Service Manager
CredentialsHigh school diploma or equivalent; some roles may require experience in customer serviceBachelor's degree often preferred; management experience beneficial
Work EnvironmentSupervises customer service teams, often in retail, call centers, or service centersOversees multiple customer service teams or departments, strategic planning
Employer & Industry UsageCommon in retail, hospitality, telecom, and service industriesFound in larger organizations, corporate settings, and multi-location businesses
Search & Comparison IntentFocuses on team supervision and daily operationsFocuses on overall customer service strategy and performance

The main difference between Supervisor Customer and Customer Service Manager lies in scope and responsibilities. Supervisors typically oversee daily team operations, while Customer Service Managers handle broader strategic planning and department management. Both roles require customer service experience, but the managerial level and scope differ.

What are popular job titles related to Supervisor Customer jobs in Alaska?

For Supervisor Customer jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Supervisor Customer jobs in Alaska look for?

The top searched job categories for Supervisor Customer jobs in Alaska are:

What cities in Alaska are hiring for Supervisor Customer jobs?

Cities in Alaska with the most Supervisor Customer job openings:

Supervisor Customer jobs near you

Customer Support Supervisor

Jobtailor

Anchorage, AK • On-site

$70 - $110/hr

Other

Posted yesterday

New

Job description

Responsibilities
  • build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations
  • establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance
  • train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction
  • participate in client-related activities, including project planning and client calibration sessions
  • work with employees and operational leaders to achieve Client Service Level Agreements (SLAs)
  • serve as a point of escalation and support team members by handling escalated calls and customer inquiries
  • create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
Requirements
  • a minimum of 4 years of experience in healthcare, healthcare technology, or related service authorization operations
  • at least 2 years of supervisory experience overseeing staff and business processes
  • Alaska Medicaid experience is preferred
  • proficient with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint, Avaya, etc.)
  • knowledge of two or more MMIS business operational areas such as Authorized Services, Customer Centers, Mailroom, Pharmacy, Provider Enrollment, or Provider Relations SURS is also preferred
  • strong analytical and problem-solving skills to interpret and effectively utilize data to support your team
  • strong written and oral communication skills to work effectively with team members, customers, and clients.
  • ability and discernment to make decisions and proactively solve challenges in a fast-paced environment.
Core Competencies

Demonstrates expertise in leading teams within healthcare operations, focusing on employee engagement, client satisfaction, and performance management. Proficient in utilizing data-driven insights to enhance operational efficiency and decision-making.

Highest-signal resume keywords
  • Healthcare Operations Experience
  • Supervisory Experience
  • Alaska Medicaid Knowledge
  • Microsoft Office Proficiency
  • Analytical Problem-Solving Skills
Hard Skills
  • Healthcare Operations
  • Service Authorization
  • Data Interpretation
  • Client Service Level Agreements
  • MMIS Business Operations
Soft Skills
  • Team Leadership
  • Coaching
  • Written Communication
  • Oral Communication
  • Decision-Making
Industry Keywords
  • Employee Engagement
  • Client Satisfaction
  • Operational Efficiency
  • Escalated Calls
  • Change Management
Tools & Technologies
  • Cxone
  • Verint
  • Avaya
#J-18808-Ljbffr

Apply