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Global Customer Experience Jobs (NOW HIRING)

Coinstar

Global Customer Experience Specialist

Pasco, WA · On-site +1

$37/hr

The Global Customer Experience Specialist is responsible for ensuring services provided by our outsourced customer service vendor continually enhances the company brand through positive customer and ...

Coinstar

Global Customer Experience Specialist

Pasco, WA · On-site +1

$37/hr

The Global Customer Experience Specialist is responsible for ensuring services provided by our outsourced customer service vendor continually enhances the company brand through positive customer and ...

iHerb

OR · On-site

$232K - $243K/yr

The Director, Product Management - Global Customer Experience will lead the global digital customer experience across desktop web, mobile web, and native apps. This role will oversee product strategy ...

Airwallex

Global Customer Insights Lead

San Francisco, CA · On-site

$170K - $225K/yr

Experience building and leading distributed/global insights or research teams across time zones. * Deep familiarity with payments/fintech customer journeys and market dynamics. * Track record ...

LANXESS

Head Global Customer Service

Fords, NJ · On-site

$153K/yr

Experience / Skills * Bachelor's Degree in Supply Chain, Logistics or related field. Advanced degreeis preferred. * Must have proven experience in a leadership role within global customer service ...

StubHub

Director, Global Customer Success

Atlanta, GA · On-site

The Global Customer Service Director is responsible for leading customer service and operations for ... Change Management - Experience leading organizational change initiatives and driving adoption of ...

Vertiv Co

Global Customer Quality Manager

Pelzer, SC

POSITION SUMMARY The Global Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem-solving, ensuring rapid containment ...

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Global Customer Experience information

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How much do global customer experience jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for global customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Global Customer Experience professional collaborate with cross-functional teams to enhance the customer journey?

Global Customer Experience professionals frequently work alongside product, marketing, and support teams to identify pain points and streamline the customer journey across diverse regions. This collaboration often involves participating in strategy meetings, sharing customer feedback, and aligning on initiatives that improve service consistency globally. Successful professionals in this role are adept at communicating across cultures and departments, ensuring that customer-centric insights translate into actionable improvements. This cross-functional teamwork not only drives better outcomes for customers but also provides opportunities for professional growth and skill development.

What is a Global Customer Experience professional?

A Global Customer Experience professional is responsible for ensuring that customers across different countries and cultures have positive, consistent, and seamless interactions with a company's products or services. They analyze customer feedback, develop strategies to improve satisfaction, and coordinate with regional teams to address local needs while maintaining global standards. Their goal is to create a unified customer journey that enhances brand loyalty and supports business growth on an international scale.

What are the key skills and qualifications needed to thrive as a Global Customer Experience professional, and why are they important?

To thrive as a Global Customer Experience professional, you need expertise in customer relationship management, cross-cultural communication, and a strong understanding of customer journey mapping, often supported by a background in business or marketing. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics systems is typically required. Exceptional problem-solving, active listening, and adaptability help professionals excel in responding to diverse customer needs and collaborating across regions. These skills are crucial for delivering consistent, high-quality experiences that foster customer loyalty and support global business growth.

What is the difference between Global Customer Experience vs Customer Service Representative?

AspectGlobal Customer ExperienceCustomer Service Representative
Primary FocusStrategic management of customer experience across multiple channels and regionsHandling individual customer inquiries and issues
Required SkillsCustomer journey mapping, data analysis, cross-cultural communicationCommunication skills, problem-solving, product knowledge
Work EnvironmentGlobal offices, remote teams, cross-functional collaborationCall centers, retail stores, customer support centers
Common CertificationsCustomer experience management, CX certificationsCustomer service certifications, product-specific training

Global Customer Experience roles focus on developing and implementing strategies to enhance the overall customer journey across regions, while Customer Service Representatives handle direct interactions with individual customers. Both roles require strong communication skills, but the scope and responsibilities differ significantly.

More about Global Customer Experience jobs
What job categories do people searching Global Customer Experience jobs look for? The top searched job categories for Global Customer Experience jobs are:
Global Customer Experience jobs near you
Infographic showing various Global Customer Experience job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Global Customer Experience Specialist

Global Customer Experience Specialist

Coinstar

Pasco, WA • On-site, Remote

$37/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Job description

The Global Customer Experience Specialist is responsible for ensuring services provided by our outsourced customer service vendor continually enhances the company brand through positive customer and retail partner interactions and experiences, as well as vendor adherence to contractual key performance indicators.
Key Responsibilities
  • Ensure that customer experience center leadership is in synch with Coinstar culture, brand, and values
  • Monitor KPIs to ensure that the customer experience center delivers a quality customer experience as outlined in the Statement of Work
  • Resolve and/or approve customer service Tier 1 issues for customer service vendor
  • Responsible for resolving customer complaints via multiple platforms and various agencies (e.g., social media, Better Business Bureau, email, etc.)
  • Participate in vendor meetings, quality calibration and business reviews
  • Facilitate vendor team lead meetings
  • Complete audits to confirm adherence of company policies and procedures
  • Champion business strategies and new product implementation
  • Bring forward to Vendor Manager recommendations on current policies and procedures as well as day to day process improvements
  • Coordinate and assist in other tasks as needed and work with other departments to resolve issues either directly or indirectly relating to the vendors
  • Perform various administrative tasks

Education & Experience
  • High School diploma or equivalent
  • Minimum 1 - 2 years' experience in an operations environment, preferably with Customer Service or Call Center operations
  • Some supervisory experience is preferred

Knowledge, Skills & Abilities
  • Proficiency in Microsoft Office Software
  • Knowledge of call center technology preferred
  • Analytical skills to interpret trends, identify root causes form conclusions and/or recommendations
  • Versatility and flexibility to respond and adapt quickly and effectively to multiple changing priorities
  • Excellent oral and written communication skills required
  • Bilingual (English/Spanish) is preferred

Location & Travel Expectations
  • Our corporate headquarters is in Bellevue, WA, but remote or work from home arrangements are welcome. Candidates must be located in Washington State or another U.S. Pacific Time Zone location to support team collaboration and business hours.
  • This position requires the ability to work a flexible schedule between the hours of 5:00am-8:00pm Pacific Time.
  • This position requires up to 5% domestic business travel. Potential for one international trip per year.

Pay and Benefits
The typical starting pay range for this position is between $22.82 - $30.83 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training. Your recruiter can share the salary range specific to your location. Employees in this position have the potential to increase their base pay up to $37.00 per hour which is the max end of the range, based on ongoing demonstrated and continuous performance in the role. Short-Term incentives are a part of the total compensation package and are based on Company and Individual performance.
We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including:
  • Health & Wellness Coverage - Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.
  • Retirement Savings - Traditional and Roth 401(k) plans with a company-match that immediately vests.
  • Paid Time-Off - PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually. Additionally, we offer paid parental and adoption leave.
  • Other Perks and Benefits - A generous Corporate Matched Giving plan and an Employee Assistance Program.
  • Work Environment - We offer a casual and flexible work environment with work from home options.

EEO Statement
We are Coinstar because of our people. We value and embrace their unique and diverse talents, perspectives and experiences and strive to build an environment where everyone can bring their best self to work. We are an Equal Opportunity Employer. Coinstar will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact our Human Resources team via AskHR@coinstar.com. We believe that diversity and inclusion make us a better, more innovative, and successful company, and we seek to recruit and retain a diverse talent pool. Even if you do not meet every qualification, we encourage you to apply.
Physical Requirements
Sedentary work involves remaining in a stationary position most of the time in front of a computer, using a keyboard, mouse and telephone. Regularly operate a computer and other office equipment. Occasionally move about the work site to access file cabinets, office equipment, etc. Exert up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or regularly move objects. Communicate and exchange information with co-workers and other individuals in person and electronically.
This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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