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Global Customer Experience Jobs (NOW HIRING)

Ericsson

VP Global Customer Support

Boise, ID · On-site

$131K - $168K/yr

The Vice President, Global Customer Support will lead Ericsson's 24/7 global technical support ... Experience implementing and scaling support tools, case management systems, and automation ...

New

Ericsson

VP Global Customer Support

Boise, ID · On-site

$131K - $168K/yr

... experience, retention, renewals, and long-term customer value. What you will do: Lead global ... customer support operations across regions, ensuring consistent service quality and cost-effective ...

New

Aegis Worldwide

Customer Success Specialist

Ottawa, IL · On-site

$70K - $90K/yr

... global customer base is a plus. Industry experience is not required ; technical and product knowledge can be taught. Why This Opportunity? This is an opportunity to help build a Customer Success ...

New

Damco Spain SL

$60 - $80/hr

Senior Customer Experience Partner - 4PLMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining ...

Gen Digital

Global Customer Care Recruiter

Tempe, AZ · On-site

Contract Global Customer Care Recruiter Gen is seeking an adaptable, high-energy Contract Global ... The ideal candidate brings experience hiring for high-volume front line roles in environments such ...

Clio

VP, Global Customer Support

Toronto, OH

$123K - $158K/yr

We are transforming the legal experience for all by bettering the lives of legal professionals ... We are seeking a Vice President of Global Customer Support to define and lead the multi-year ...

Clio

VP, Global Customer Support

Vancouver, WA · On-site

$145K - $185K/yr

We are transforming the legal experience for all by bettering the lives of legal professionals ... We are seeking a Vice President of Global Customer Support to define and lead the multi-year ...

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All JobsGlobal Customer Experience Jobs

Global Customer Experience information

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$9

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$26

How much do global customer experience jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for global customer experience in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a global customer experience professional?

A Global Customer Experience professional is responsible for ensuring that customers across different countries and cultures have positive, consistent, and seamless interactions with a company's products or services. They analyze customer feedback, develop strategies to improve satisfaction, and coordinate with regional teams to address local needs while maintaining global standards. Their goal is to create a unified customer journey that enhances brand loyalty and supports business growth on an international scale.

How does a global customer experience professional collaborate with cross-functional teams to enhance the customer journey?

Global Customer Experience professionals frequently work alongside product, marketing, and support teams to identify pain points and streamline the customer journey across diverse regions. This collaboration often involves participating in strategy meetings, sharing customer feedback, and aligning on initiatives that improve service consistency globally. Successful professionals in this role are adept at communicating across cultures and departments, ensuring that customer-centric insights translate into actionable improvements. This cross-functional teamwork not only drives better outcomes for customers but also provides opportunities for professional growth and skill development.

What are the key skills and qualifications needed to thrive as a global customer experience professional, and why are they important?

To thrive as a Global Customer Experience professional, you need expertise in customer relationship management, cross-cultural communication, and a strong understanding of customer journey mapping, often supported by a background in business or marketing. Familiarity with CRM platforms like Salesforce, customer feedback tools, and analytics systems is typically required. Exceptional problem-solving, active listening, and adaptability help professionals excel in responding to diverse customer needs and collaborating across regions. These skills are crucial for delivering consistent, high-quality experiences that foster customer loyalty and support global business growth.

What is the difference between Global Customer Experience vs Customer Service Representative?

AspectGlobal Customer ExperienceCustomer Service Representative
Primary FocusStrategic management of customer experience across multiple channels and regionsHandling individual customer inquiries and issues
Required SkillsCustomer journey mapping, data analysis, cross-cultural communicationCommunication skills, problem-solving, product knowledge
Work EnvironmentGlobal offices, remote teams, cross-functional collaborationCall centers, retail stores, customer support centers
Common CertificationsCustomer experience management, CX certificationsCustomer service certifications, product-specific training

Global Customer Experience roles focus on developing and implementing strategies to enhance the overall customer journey across regions, while Customer Service Representatives handle direct interactions with individual customers. Both roles require strong communication skills, but the scope and responsibilities differ significantly.

More about Global Customer Experience jobs

What job categories do people searching Global Customer Experience jobs look for?

The top searched job categories for Global Customer Experience jobs are:

Global Customer Experience jobs near you
Infographic showing various Global Customer Experience job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

VP Global Customer Support

Ericsson

Boise, ID • On-site

$131K - $168K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 3 days ago

New

Ericsson rating

9.2

Company rating: 9.2 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

2nd of 101 rated telecommunications companies

Job description

Grow with us!
  • This role is a hybrid position with the expectation to work onsite (3) three days a week in Boise, Idaho and relocation is not offered for this position.
  • Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.

About this opportunity
Ericsson Enterprise Wireless Solutions is focused on leading the emerging enterprise 5G networking and security markets, building a differentiated enterprise networking and security portfolio, and scaling a global, multi-channel go-to-market model. The Vice President, Global Customer Support will lead Ericsson's 24/7 global technical support organization, overseeing distributed teams responsible for resolving complex customer and product issues. This is a highly visible leadership role - based in Boise, ID (hybrid, 3 days onsite) - with direct impact on customer experience, retention, renewals, and long-term customer value.
What you will do:
  • Lead global customer support operations across regions, ensuring consistent service quality and cost-effective delivery across time zones and delivery partners
  • Own incident management and executive escalation processes for critical customer and product issues, including P0/P1 events
  • Establish severity definitions, response SLAs, escalation paths, root cause analysis processes, and executive communication protocols
  • Drive measurable improvements in key metrics: mean time to resolution, first-contact resolution, customer satisfaction, and cost per case
  • Partner with Engineering to translate support trends and recurring issues into product roadmap input and prioritized resolution plans
  • Collaborate with Sales and Customer Success to identify at-risk customers early and reduce renewal risk
  • Evaluate and deploy tools for case management, knowledge management, automation, and AI-enabled support
  • Build and retain a strong global support leadership team with clear career paths and succession planning
  • Manage the annual support budget to ensure investments in people, tools, and automation deliver measurable business value

The skills you bring:
  • 15+ years in technical support, service delivery, customer operations, or a related operational leadership role
  • 7+ years leading teams in multi-region, distributed, or global environments
  • Proven track record improving operational performance metrics including resolution time, service quality, and customer satisfaction
  • Experience implementing and scaling support tools, case management systems, and automation capabilities
  • Strong cross-functional leadership experience with Engineering, Sales, Customer Success, Product, and executive stakeholders
  • Experience managing offshore, nearshore, partner, or distributed delivery models
  • Executive-level communication skills, including clarity under high-pressure situations
  • Ability to lead across multiple time zones and cultures; willingness to travel ~15-25%
  • Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent experience); MBA preferred
  • Domain experience in networking, infrastructure, enterprise software, wireless, or telecom preferred

Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Hybrid: Boise, Idaho
Job details: Service Delivery Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit's objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson Enterprise Wireless Solutions offers excellent, competitive employee benefits, such as: subsidized, nationwide PPO medical benefit options including a low-deductible Point of Service Plan and a qualifying High Deductible Health Plan (HDHP), with a generous company-provided HSA contribution.
Your Financial Security
We invest in both your short and long-term financial wellbeing. Our 401(k) plan has a 4% company match and immediate vesting. Employees will also receive company-paid employee basic life and AD&D insurance and company-paid disability benefits.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson Enterprise Wireless Solutions offers other company-paid benefits such as a comprehensive Employee Assistance Program, mobile therapy, and volunteer paid time off.

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