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Manager Customer Experience Cx Jobs (NOW HIRING)

onX

Director, Customer Experience

Austin, TX · On-site

Lead CX Operations and Team Development * Own support delivery operations, including staffing ... Build strong partnerships with Product Management and Engineering to translate customer feedback ...

Cisco

Customer Experience Manager

Chicago, IL · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

RELX

Customer Experience Manager

Dayton, OH · On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

Alps Pharmacy

Customer Experience Specialist

Nixa, MO · On-site

$15.75 - $19.75/hr

The Customer Experience Specialist is a key member of the Customer Experience (CX) & Sales team ... Manages routine client support activities and resolution of routine to complex client issues and ...

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How much do manager customer experience cx jobs pay per year?

As of Aug 1, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
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Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Manager, Customer Experience (CX) - Service

Paychex

Rochester, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Paychex rating

7.3

Company rating: 7.3 out of 10

Based on 175 frontline employees who took The Breakroom Quiz

218th of 479 rated business services

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
Overview
The Manager, Customer Experience (CX) - Service will be primarily responsible for managing a customer insights program to support internal and external client experience, sharing these insights with the leadership team, and ensuring the successful implementation of CX initiatives among the Service organization to increase business performance. The successful candidate will be able to clearly translate and communicate the needs of our clients to improve the overall Customer Experience across the entire customer journey. The Customer Experience Manager will lead a team of Voice-of-the-Customer Analysts and other Customer Experience personnel.
Responsibilities
  • Develops new customer experience capabilities and tools to support overall framework and strategy of the program. Creates and implements on-going CX programs within Service to leverage existing knowledge and expertise in the company.
  • Prepares the capital and operating budgets for the cost center(s) and analyzes interdepartmental reports as they relate to the cost center(s). Achieves cost center projections through labor expense and administrative expense controls to support company financial objectives including management of revenue, retention, NPS, and other CX related targets and ROI.
  • Partner with business leaders to create a customer-focused CX initiative roadmap and successfully manage and report on the execution of this plan. Leverage customer insights to ensure proper prioritization of work and allocation of resources across the business.
  • Develop a deep understanding of our client's experiences and identify opportunities to improve the end-to-end customer experience and build customer loyalty.
  • Organize, plan, and monitor the service organization and company's customer service performance to ensure optimized interaction between Paychex and its clients.
  • Share customer feedback from surveys, employees and other sources with leadership team through combination of summary reports and meetings.
  • Supplement qualitative findings with others sources of customer information and synthesize the findings to tell a clear and compelling story about the customer experience.
  • Coordinate among Service and across functional areas to identify and connect all initiatives that impact a specific customer experience program.
  • Define a customer experience quality framework in a consistent manner across the enterprise, creating and reporting metrics to measure CX success, including their use in regular reviews and decision making processes.
  • Lead journey mapping workshops with internal stakeholders to identify and align on the moments that matter to improve the experience.
  • Additional duties as assigned.

Qualifications
  • Bachelor's Degree in Business Management, Strategic Leadership, or equivalent experience - Preferred
  • Master's Degree in Business Management, Strategic Leadership, or equivalent experience - Preferred
  • 5 years of experience in Management.
  • 7 years of experience in Strategy Consulting, Marketing, Research, or related customer-focused function.

Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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