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Manager Customer Experience Cx Jobs (NOW HIRING)

PDI

Manager, Customer Experience

Woodcliff Lake, NJ · On-site

POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and ...

RemX

CX Supervisor

Atlanta, GA · On-site

$28/hr

Consumer Experience (CX) Supervisor Jacksonville, FL | Full-Time | $28-29/hr | Temp-to-Hire (4-6 ... management skills. Experience with KPIs, workforce scheduling, and customer experience metrics.

Stord

Manager, Customer Experience

Ferndale, WA

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

Ogc Global

Customer Experience Director

Manhattan, NY · On-site +1

... customer experience (CX) program within a Fortune 500 company. In this role, you will act as a ... Drive continuous improvement of CX metrics (NPS, CSAT, journey KPIs, etc.) Client Management ...

Cisco

Customer Experience Manager

Chicago, IL · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

Cisco

Customer Experience Manager

Birmingham, AL · On-site

MEET THE TEAM At Cisco Customer Experience (CX), our mission is to put customers at the center of ... Proactively manages and mitigates renewal risk throughout customer journey and in alignment with ...

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Manager Customer Experience Cx information

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How much do manager customer experience cx jobs pay per year?

As of Aug 3, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Manager Customer Experience Cx jobs? States with the most job openings for Manager Customer Experience Cx jobs include:
What job categories do people searching Manager Customer Experience Cx jobs look for? The top searched job categories for Manager Customer Experience Cx jobs are:
Manager Customer Experience Cx jobs near you
Infographic showing various Manager Customer Experience Cx job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Experience (CX) Customer Success & Account Management Leaders

TDS Global Solutions

Remote

Full-time

Posted 24 days ago

Job description

At TDS Global Solutions, we partner with leading Customer Experience (CX), SaaS, Technology, Contact Center, and Business Process Outsourcing (BPO) organizations across the U.S. and globally. Our clients trust us to identify exceptional Customer Success, Client Services, and Customer Experience leaders who strengthen client relationships, enhance customer satisfaction, and drive business growth.
We're continuously building relationships with experienced professionals for current and future opportunities, including many confidential searches that are never publicly advertised.
Whether you're a Customer Success Manager, Client Services Manager, Customer Experience Leader, Service Delivery Manager, Director, VP, or Executive, we'd love to learn more about your experience and career goals.
Why Apply?
When you apply, our recruiting team will evaluate your background against both active and upcoming client searches across Customer Experience (CX), SaaS, Technology, Contact Center, and Business Process Outsourcing (BPO) organizations.
Qualified candidates may be considered for opportunities including:
  • Customer Success Leadership
  • Client Services
  • Customer Experience (CX)
  • Customer Operations
  • Customer Success Operations
  • Strategic Account Management
  • Enterprise Account Management
  • Professional Services
  • Service Delivery
  • Customer Experience Leadership
  • Contact Center Leadership
  • Executive Leadership

As new opportunities become available, we proactively connect with professionals whose experience aligns with our clients' hiring needs, organizational culture, geographic preferences, leadership level, and compensation expectations.
Our goal is simple: build long-term relationships with exceptional Customer Success and Customer Support professionals and connect them with organizations where they can make a meaningful impact.
Typical Roles We Recruit
We recruit for a wide range of Customer Success and Customer Support positions, including:
  • Customer Success Manager
  • Senior Customer Success Manager
  • Customer Support Manager
  • Customer Care Manager
  • Client Services Manager
  • Client Success Manager
  • Account Manager
  • Service Delivery Manager
  • Customer Experience Manager
  • Program Manager
  • Director of Customer Success
  • Director of Customer Support
  • Director of Client Services
  • Director of Customer Experience
  • Director of Account Management
  • Vice President of Customer Success
  • Vice President of Customer Support
  • Vice President of Client Services
  • Vice President of Account Management
  • Chief Customer Officer (CCO)
What Happens After You Apply?
After you submit your application:
  • Our recruiting team will review your experience against current and upcoming client engagements.
  • Qualified candidates may be invited to participate in an introductory conversation to discuss their background, achievements, and career interests.
  • Your profile will be retained for consideration as new opportunities become available.
  • When we identify a role that aligns with your experience and goals, one of our recruiters will contact you to discuss the opportunity in greater detail.

Because many of our searches are confidential and client-driven, timing may vary based on business needs and the launch of new engagements.
**While we carefully review every application, submission does not guarantee an interview or immediate placement.**
Requirements
  • Recent experience in Customer Success, Client Services, Customer Experience, Customer Operations, Service Delivery, or Enterprise Account Management within a Customer Experience (CX), Contact Center, SaaS, Technology, or Business Process Outsourcing (BPO) organization.
  • Demonstrated experience managing customer relationships, strategic accounts, customer operations, service delivery, or customer success initiatives.
  • Strong understanding of customer experience strategy, customer lifecycle management, customer retention, operational performance, and customer satisfaction metrics.
  • Proven ability to build trusted client relationships and collaborate cross-functionally to improve customer outcomes and business performance.
  • Excellent communication, stakeholder management, problem-solving, and relationship-building skills.
  • Leadership or management experience is highly preferred for many of the opportunities we support.
  • Must be authorized to work in the United States.
Who We're Looking For
We are seeking experienced Customer Success, Client Services, Customer Experience, and Customer Operations professionals who have worked directly for Customer Experience (CX), SaaS, Technology, Contact Center, or Business Process Outsourcing (BPO) organizations.
Ideal candidates have experience in one or more of the following areas:
  • Customer Success
  • Client Services
  • Customer Experience (CX)
  • Customer Operations
  • Customer Success Operations
  • Enterprise Account Management
  • Strategic Account Management
  • Service Delivery
  • Professional Services
  • Customer Onboarding & Adoption
  • Customer Retention & Growth
  • Customer Journey Management
  • Voice of the Customer (VoC)
  • Customer Experience Strategy
  • Client Relationship Management
  • Contact Center Leadership
  • Operational Excellence
  • Cross-Functional Leadership
  • Customer Satisfaction (CSAT)
  • Net Promoter Score (NPS)

Experience supporting enterprise customer experience organizations, managing client relationships, improving customer outcomes, or leading customer support organizations is highly valued.
Preferred Qualifications
  • Experience supporting enterprise or global Customer Experience (CX), SaaS, Technology, Contact Center, or Business Process Outsourcing (BPO) organizations.
  • Experience leading Customer Success, Client Services, Customer Experience, Customer Operations, or Service Delivery teams in multi-site or global environments.
  • Experience with CRM platforms, Customer Success technologies, customer experience platforms, or contact center solutions (e.g., Salesforce, Gainsight, Zendesk, Microsoft Dynamics, HubSpot, Five9, Genesys, NICE CXone, Amazon Connect).
  • Experience driving customer lifecycle management, customer adoption, customer retention, digital customer experience, AI-enabled customer engagement, or automation initiatives.
  • Experience presenting business reviews, customer success metrics, operational performance, or strategic recommendations to senior leadership, executive stakeholders, or enterprise clients.
Skills, Technologies & Industry Experience We Frequently Recruit For
Our clients hire experienced leaders across Customer Success, Client Services, Customer Experience (CX), Customer Operations, Service Delivery, Professional Services, and Enterprise Account Management. We support organizations ranging from high-growth SaaS companies to global Customer Experience (CX), Technology, Contact Center, and Business Process Outsourcing (BPO) providers
Customer Success & Support
Customer Success, Client Success, Client Services, Customer Experience (CX), Customer Operations, Customer Success Operations, Strategic Account Management, Enterprise Account Management, Customer Lifecycle Management, Customer Retention, Customer Adoption, Customer Journey, Customer Engagement, Service Delivery, Professional Services, Customer Experience Strategy, Voice of the Customer (VoC), Operational Excellence, Executive Relationship Management.
Customer Experience Metrics
Customer Satisfaction (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES), Customer Health Score, Customer Retention, Customer Lifetime Value (CLV), Customer Adoption, Renewal Rate, Expansion Revenue, Churn Reduction, Service Level Agreements (SLAs), Voice of the Customer (VoC), Operational Performance, Continuous Improvement.
CX Platforms & Technologies
Salesforce, Salesforce Service Cloud, Gainsight, Zendesk, HubSpot, Microsoft Dynamics 365, ServiceNow, Totango, ChurnZero, Planhat, Catalyst, Genesys, NICE CXone, Five9, Amazon Connect, Talkdesk, CCaaS, CRM, Customer Success Platforms, AI, Automation, Omnichannel Customer Experience.

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