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Manager Customer Experience Cx Jobs (NOW HIRING)

Kia America

National Manager, CRM & CX Data

Irvine, CA · On-site

$125K/yr

Experience with comprehensive customer database platform oversight preferred. * Excellent knowledge of industry CRM, CX and CX data benchmarks * Ability to develop and implement departmental goals ...

SAMYANG AMERICA INC

Manager, Customer Experience

Brea, CA · On-site

$100K - $122K/yr

Manager, Customer Experience About Samyang America Samyang America stands as the #1 Gen Z brand, boldly shaping the future of food culture with innovative flavors, viral trends, and unforgettable ...

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How much do manager customer experience cx jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
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Manager Customer Experience Cx jobs near you
Customer Experience (CX) consultant

Customer Experience (CX) consultant

Kaygen Inc

Oil Trough, AR • On-site

Other

Posted 29 days ago

Job description

STANDARD FORMAT FOR ALL JOB POSTINGS
Job Title: Customer Experience (CX) consultant
Location: DFW, TX
Duration: 6 Months
Job Description:

  • The Consultant must possess the following qualifications and experience:

    • Demonstrated experience in aviation operations, airport operations centers and irregular operations.

    • Proven track record implementing customer experience frameworks in operational environments.

    • Expertise in change management, process design, and frontline coaching.

    • Strong facilitation and communication skills, particularly in high-stakes operational settings.

    • Previous experience as a Department Head in an airline or an airport operations center (2 years of experience)

    • Previous experience in airline operations, customer experience management and airline human resource management (minimum 15 years of airline operations and customer experience management; minimum 5 years of airline human resource management)

    • Previous experience as a frontline employee and manager in an airline (minimum 5 years of frontline employee and manager experience)

    • Experience leading continuous improvement and project management office at an airline (minimum 15 years of continuous improvement and PMO leadership experience)

    • Previous experience working at a major airport with more than 100 daily flights (minimum 5 years of experience working at major airports with more than 100 daily flights)

    • Certified Customer Experience Professional (CCXP)

    • Certified Project Management Professional (PMP)

 

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