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Manager Customer Experience Cx Jobs (NOW HIRING)

POSITION PURPOSE The Manager of Customer Experience (CX) is responsible for leading the evolution of our Customer Care Team across a growing manufacturing and sales organization while building and ...

National Manager, CRM & CX Data

Irvine, CA · On-site +1

$125K/yr

Experience with comprehensive customer database platform oversight preferred. * Excellent knowledge of industry CRM, CX and CX data benchmarks * Ability to develop and implement departmental goals ...

Manager, Customer Experience Department: Operations Planning FLSA Status: Exempt Location: Ohio Summary The Customer Experience Manager will lead both Rider Services (post-purchase warranty and ...

The Manager, Customer Experience at Stord plays a crucial role in leading the customer experience team, which is central to our operational efficiency and customer satisfaction. This position ...

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Manager Customer Experience Cx information

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How much do manager customer experience cx jobs pay per year?

As of Jul 16, 2026, the average yearly pay for manager customer experience cx in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Customer Experience (CX), and why are they important?

To thrive as a Manager Customer Experience (CX), you need expertise in customer service management, data analysis, and a relevant degree in business or a related field. Familiarity with CX platforms (such as Salesforce or Zendesk), CRM systems, and certifications in customer experience (like CCXP) are highly valuable. Exceptional communication, leadership, and problem-solving skills set outstanding candidates apart in this role. These skills and qualities are vital for driving customer satisfaction, fostering team performance, and aligning CX strategies with business goals.

What is the difference between Manager Customer Experience Cx vs Customer Service Manager?

AspectManager Customer Experience CxCustomer Service Manager
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsManaging customer service operations and resolving customer issues
Required SkillsCustomer journey mapping, data analysis, cross-department collaborationCustomer support, conflict resolution, team management
Work EnvironmentCross-functional teams, strategic planning, customer insightsCustomer support centers, service teams, direct customer interaction
Common UsageUsed in industries focusing on holistic customer experience strategiesUsed in retail, telecom, and service industries for frontline support

The Manager Customer Experience Cx focuses on improving the entire customer journey and strategic initiatives, while the Customer Service Manager concentrates on managing customer support teams and resolving issues. Both roles require strong communication skills, but the Cx role emphasizes data-driven experience enhancement, whereas the Customer Service Manager emphasizes operational management.

What does a Manager Customer Experience (CX) do?

A Manager Customer Experience (CX) is responsible for overseeing and improving the overall experience that customers have with a company. They analyze customer feedback, design strategies to enhance customer satisfaction, and lead teams to implement customer-centric processes. Their role often involves collaborating across departments, managing customer service initiatives, and using data to identify areas for improvement. Ultimately, their goal is to ensure that every customer interaction is positive and supports the company's brand and business objectives.

What are some common challenges Manager Customer Experience (CX) professionals face when aligning cross-functional teams to improve customer satisfaction?

Manager Customer Experience (CX) professionals often encounter challenges when working to align various departments—such as sales, marketing, support, and product development—towards a unified customer-centric approach. Differences in departmental priorities, communication styles, and KPIs can create silos, making it difficult to implement cohesive CX initiatives. Successful CX managers address these challenges by fostering open communication, establishing shared goals, and using data-driven insights to demonstrate the value of customer-focused strategies. Building strong relationships across teams and regularly showcasing customer feedback can help drive collaboration and ensure everyone is working toward enhancing the customer journey.
More about Manager Customer Experience Cx jobs
What cities are hiring for Manager Customer Experience Cx jobs? Cities with the most Manager Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Manager Customer Experience Cx jobs? States with the most job openings for Manager Customer Experience Cx jobs include:
Vice President Customer Experience (CX)

Vice President Customer Experience (CX)

Generac

Waukesha, WI

$138K - $177K/yr

Full-time

Posted 22 days ago


Generac Power Systems rating

7.0

Company rating: 7.0 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

304th of 430 rated machine equipment manufacturers


Job description

We believe power is a promise - a shared commitment to be there for others when it matters most.

For more than 65 years, we've turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.


Ready to Power a Smarter World with us?


The Vice President Customer Experience (CX) is responsible leading the global Customer Experience (CX) and CRM strategy.With a keen focus on Customer Experience's speed, quality, ease and productivity, this role is responsible for leading a team of leaders focused on the transformation of our Customer Contact Management and CRM process.This leader and team will work end-to-end to realize best-in-class value chain performance, driving optimized support across Generac's global organization, by improving our talent, processes and business technologies.Outstanding leadership, communication, and organizational skills are essential to this role as cross-functional partnership with all supporting core functions are essential to this role's success.

This is an on-site role.

Responsibilities:

  • Leverages feedback from internal and external stakeholders and metrics to identify, prioritize and plan solutions to opportunities for continuous improvement for customer contact center management, CRM, and ecommerce work streams globally.

  • Partners with Commercial / Business Group, Product Management, Operational and IT stakeholders to translate business requirements into value chain, work process, talent and technology solutions.

  • Defines the work of the functional areas: Customer Contact Centers and CRM.

  • Designs and directs processes by which team and individual performance are recognized, feedback is consistently delivered and performance is systematically improved.

  • Identifies, selects, oversees configuration & implementation for functional adoption of digital technologies, realizing ROI and CX.

  • Manages organizational performance through metrics, operating reviews, and talent activities (performance management, succession planning and development).

  • Ensures that orders are managed with a high level of accuracy, speed and ease.

  • Selects, coaches and develops the team, setting objectives that align with company strategy to inspire and motivate the team.

  • Leads cross-functional process design with decision makers, systems owners, project teams and stakeholders.

  • Defines business requirements and goals to identify and resolve issues with scalable, sustainable solutions.

  • Drives standardization where possible across all business groups and functions.

MINIMUM QUALIFICATIONS:

  • Bachelor Degree in Business, Finance, Supply Chain, Operations, Customer Care, or equivalent experience

  • 10 years of leading a combination of CX functions (Customer Contact Centers), CRM, ERP system(s), and digital tools for past companies

  • 15 years progressive leadership experience, building teams and scaling businesses

PREFERRED QUALIFICATIONS:

  • Leadership in process mapping and continuous improvement activities

  • Leadership in technology selection, implementation, adoption, and optimization for customer experience (contact centers, CRM, ecommerce, self service)

  • Prior experience supporting or leading merger and acquisition integration activities for CX

  • Pricing design and execution experience

  • Experience with operating in a matrix organization with a mix of direct and indirect responsibilities for function including sales, service, operations, IT and finance resources.

KNOWLEDGE, SKILLS AND ABILITIES:

  • In depth knowledge of end to end CX business processes including areas such as contact centers, customer relationship management, ecommerce, and integration with front end sales and marketing, and back end fulfillment.

  • Process improvement skills and experience, with end to end, value chain thinking

  • Strong attention to detail, outstanding analytical skills, and exceptional communication/interpersonal skills

  • Passion and skill to seek out and solve improvement opportunities from both a process and system standpoint

  • Ability to drive results in a fast-paced and constantly changing environment.

  • Ability to comfortably handle risk, uncertainty, and ambiguity

  • Strong cross-functional collaborator, team player,

  • Highly self-motivated and accountable, with an upbeat personality and a positive attitude

  • Excellent decision-making skills with a customer focus

  • Has a global mindset and can communicate effectively across a global organization

  • Builds constructive and effective relationships across all levels of the organization

  • An exceptional people leader that possesses the following qualities: empathy, self-awareness, initiative, change agent, conflict management, coaching to enable vision/strategy and effective communicator

  • Drives collaboration and problem solving across business units / Commercial, IT, Operations, HR to create win-win for CX and company

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law."


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