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Internship Customer Experience Cx Jobs (NOW HIRING)

PetLabCo.

Customer Experience (CX) Associate

$18/hr

Customer Experience (CX) Associate Location: US Remote Shift: Wednesday - Sunday 9:00am ET - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

PetLabCo.

Customer Experience (CX) Associate (AEQ)

$18/hr

Customer Experience (CX) Associate (AEQ) Location: US Remote Shift: Monday - Friday, 9:00am - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

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How much do internship customer experience cx jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for internship customer experience cx in the United States is $15.62, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $15.87 per hour, depending on experience, location, and employer.

What types of projects or tasks can I expect to work on during a Customer Experience (CX) internship?

As a Customer Experience (CX) intern, you’ll typically assist with projects aimed at improving customer satisfaction and streamlining support processes. Your daily tasks may include analyzing customer feedback, helping design or refine customer journeys, supporting the rollout of new CX initiatives, and collaborating with teams in marketing, sales, and product development. You’ll often work closely with CX managers and may participate in meetings to brainstorm solutions for customer pain points, giving you hands-on exposure to both data-driven and creative aspects of the role. This experience can provide a strong foundation for future positions in customer experience, support, or operations.

What is the difference between Internship Customer Experience Cx vs Customer Service Representative?

AspectInternship Customer Experience CxCustomer Service Representative
CredentialsTypically pursuing or recent graduate, no formal certification requiredHigh school diploma or equivalent, some roles may prefer certifications
Work EnvironmentInternship setting, often in office or remote, learning-focusedCustomer-facing, call centers, retail, or online support
Industry UsageUsed in industries like retail, tech, hospitality for entry-level trainingCommon across many industries for direct customer interaction

While both roles involve customer interaction, an Internship Customer Experience Cx is a learning position focused on gaining experience in customer experience strategies, whereas a Customer Service Representative handles direct customer inquiries and issues on a regular basis.

What does an Internship in Customer Experience (CX) involve?

An Internship in Customer Experience (CX) typically involves supporting the CX team in enhancing customer interactions and satisfaction across various touchpoints. Interns may assist with gathering customer feedback, analyzing data, helping to resolve customer issues, and participating in projects aimed at improving the overall customer journey. This role provides hands-on experience in understanding customer needs, implementing service improvements, and learning about the strategies companies use to deliver excellent experiences. Interns also often collaborate with different departments such as marketing, sales, and product development.

What are the key skills and qualifications needed to thrive as an Internship Customer Experience (CX) professional, and why are they important?

To thrive as an Internship Customer Experience (CX) professional, you typically need strong communication skills, analytical thinking, and a customer-focused mindset, often supported by coursework or experience in business, marketing, or related fields. Familiarity with CRM platforms, customer feedback tools, and basic data analysis software is highly valued. Standout candidates demonstrate empathy, problem-solving abilities, and a proactive attitude toward improving customer interactions. These skills and qualities are essential for understanding customer needs, enhancing satisfaction, and driving positive business outcomes.
What cities are hiring for Internship Customer Experience Cx jobs? Cities with the most Internship Customer Experience Cx job openings:
What are the most commonly searched types of Customer Experience Cx jobs? The most popular types of Customer Experience Cx jobs are:
What states have the most Internship Customer Experience Cx jobs? States with the most job openings for Internship Customer Experience Cx jobs include:
Internship Customer Experience Cx jobs near you
Director, Customer Experience (CX)

Director, Customer Experience (CX)

Ingram Micro

Irvine, CA • On-site

$171K - $299K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 28 days ago

Ingram Micro rating

7.1

Company rating: 7.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

225th of 403 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.
Your role:
Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience

Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions

CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement

CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes

Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions

Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership

CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience

Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability

What you bring to the role:
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality

Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact

#LI-JJ
The typical base pay range for this role across the U.S. is USD $171,300.00 - $299,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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