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Intern Customer Experience Cx Jobs (NOW HIRING)

PetLabCo.

Customer Experience (CX) Associate

$18/hr

Customer Experience (CX) Associate Location: US Remote Shift: Wednesday - Sunday 9:00am ET - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

PetLabCo.

Customer Experience (CX) Associate (AEQ)

$18/hr

Customer Experience (CX) Associate (AEQ) Location: US Remote Shift: Monday - Friday, 9:00am - 5:30pm ET Compensation: $18.00/hour + bonus + benefits About PetLabCo. PetLabCo. is a fast-growing pet ...

Workato

Intern, Customer Experience

Palo Alto, CA · On-site

Responsibilities We are looking for an exceptional intern to join our Partner and Customer Experience Team. In this role, you will contribute to ongoing technical projects that involve gathering and ...

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Intern Customer Experience Cx information

What is the difference between Intern Customer Experience Cx vs Intern Customer Service?

AspectIntern Customer Experience CxIntern Customer Service
Primary FocusEnhancing overall customer experience and satisfaction across multiple touchpointsHandling direct customer inquiries and resolving issues
Skills RequiredCustomer journey mapping, communication, data analysisCommunication, problem-solving, product knowledge
Work EnvironmentCross-departmental collaboration, strategic projectsCall centers, support desks, direct customer interaction
Common CertificationsCustomer experience certifications, CRM tools familiarityBasic customer service training, communication skills

Intern Customer Experience Cx roles focus on improving the overall customer journey and satisfaction, often involving strategic analysis and cross-team collaboration. In contrast, Intern Customer Service roles primarily handle direct customer interactions and issue resolution. Both roles require strong communication skills, but the CX internship emphasizes broader experience in customer insights and experience design.

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Infographic showing various Intern Customer Experience Cx job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Director, Customer Experience (CX)

Director, Customer Experience (CX)

Ingram Micro

Irvine, CA • On-site

$171K - $299K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 26 days ago

Ingram Micro rating

7.1

Company rating: 7.1 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

222nd of 399 rated retail wholesalers

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you'll make technology happen in surprising ways. Let's shape tomorrow - it'll be a fun journey!
The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.
Your role:
Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience

Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions

CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement

CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes

Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions

Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership

CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience

Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability

What you bring to the role:
  • Bachelor's degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality

Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact

#LI-JJ
The typical base pay range for this role across the U.S. is USD $171,300.00 - $299,800.00 per year.
The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate's primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.
At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.
This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all these duties.
Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.
Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

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