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Contractual Customer Experience Cx Jobs (NOW HIRING)

Generac

Vice President Customer Experience (CX)

Waukesha, WI · On-site

$138K - $177K/yr

Vice President Customer Experience (CX) We believe power is a promise - a shared commitment to be there for others when it matters most. For more than 65 years, we've turned big ideas into solutions ...

Digitas

Director, Customer Experience (CX)

Chicago, IL · On-site

$106K - $153K/yr

Director, Customer Experience (CX) PHM is the leading health media agency in the US, built for the modern healthcare experience. Here, industry depth meets media scale, where data becomes direction ...

Americo

Customer Experience (CX) Associate

Saint Joseph, MO · On-site

$14 - $19.25/hr

Customer Experience (CX) Associate Customer Experience Center | St. Joseph, Missouri Position Summary Compensation Range: $41,026-$50,254 + 5% target performance bonus The next wave of new hires ...

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How much do contractual customer experience cx jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for contractual customer experience cx in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Contractual Customer Experience Cx vs Customer Service Representative?

AspectContractual Customer Experience CxCustomer Service Representative
CredentialsTypically requires experience in customer experience strategies, certifications in CX tools or methodologiesUsually requires basic customer service training, high school diploma or equivalent
Work EnvironmentOften project-based, working with multiple clients or departments, remote or office settingsPrimarily in call centers, retail, or office environments, direct customer interaction
Employer & Industry UsageUsed by companies focusing on customer experience optimization, consulting firms, large corporationsCommon across retail, telecom, hospitality, and service industries

Contractual Customer Experience Cx professionals focus on designing and improving overall customer journeys, often working on strategic projects. Customer Service Representatives handle direct customer interactions, resolving issues and providing support. While both roles aim to enhance customer satisfaction, Cx roles are more strategic and project-oriented, whereas Customer Service Representatives focus on day-to-day customer interactions.

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Contractual Customer Experience Cx jobs near you
Infographic showing various Contractual Customer Experience Cx job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Experience (CX) Analyst

Lawrence, MA • On-site, Remote

The Raymond Corporation

8.1

Company rating: 8.1 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

155th of 495 rated machine equipment manufacturers

Good employer

Recommended by parents

Respectful managers

Learn more about The Raymond Corporationexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

New

Job description

Location: Lawrence, MA (Hybrid Remote)
Department: Customer Experience
Compensation: $60,000-80,500
Customer Experience (CX) Analyst
Turn data into insight. Improve the customer experience. Help build what comes next.
Abel Womack is looking for a detail-oriented, analytical, and process-minded CX Analyst to support our growing Customer Experience, Professional Services, and Managed Services programs. This is a great opportunity for someone who enjoys working with data, improving workflows, identifying trends, and helping teams make better business decisions.
In this role, you will collect, organize, validate, and analyze information from multiple internal systems to support customer reporting, performance monitoring, and operational decision-making. You will also help standardize reporting procedures, improve recurring data processes, and support scalable tools and automation initiatives that allow our customer-facing teams to focus on engagement, solutions, and growth.
Why Join Abel Womack?
For more than 100 years, Abel Womack has built a Best-in-Class organization by valuing employees, supporting customers, and delivering high-quality material handling solutions. Our culture is built on teamwork, respect, practical problem-solving, and a shared commitment to helping customers operate more safely, efficiently, and effectively.
As part of our team, you will have the opportunity to make a visible impact by turning operational data into clear, useful information that supports customer satisfaction, business performance, and continued program growth.
What You'll Do
  • Gather data from multiple internal systems and sources.
  • Clean, organize, validate, and consolidate operational data used for reporting and analysis.
  • Perform routine data uploads and SQL-based data processing activities.
  • Maintain accurate and consistent datasets used to support customer reporting and business insights.
  • Identify data inconsistencies, gaps, and anomalies, and partner with the appropriate teams to resolve them.
  • Perform basic trend and performance analysis related to customer equipment, utilization, service, and operations data.
  • Document existing reporting and data-processing procedures.
  • Develop standardized, repeatable workflows for recurring analytical activities.
  • Identify opportunities to reduce manual work, improve efficiency, and strengthen reporting consistency.
  • Support the development of templates, tools, dashboards, and scalable processes as the CX, Professional Services, and Managed Services programs continue to grow.
  • Participate in process improvement and automation initiatives.

What We're Looking For
  • Bachelor's degree in Business Analytics, Data Analytics, Business, Information Systems, or a related field; equivalent experience may be considered.
  • Strong proficiency in Microsoft Excel, including formulas, sorting/filtering, pivot tables, and data organization.
  • Basic SQL knowledge.
  • Strong project management skills
  • Strong attention to detail and a commitment to data accuracy.
  • Customer-centric mindset
  • Strong organizational and time-management skills with the ability to manage multiple priorities.
  • Ability to work independently while collaborating effectively with cross-functional teams.
  • Strong written and verbal communication skills, including the ability to collaborate and explain findings clearly.
  • Comfort working with large datasets and recurring data-processing activities.
  • Ability to learn new software, systems, and processes quickly.
  • 25% Travel required
  • Position is remote with regular travel to customer sites in New England and NY required

Preferred Experience
  • Experience with Power BI or another business intelligence/reporting platform.
  • Experience working with SQL databases or data uploads.
  • Experience with data visualization, dashboards, or reporting tools.
  • Experience in customer experience, operations, business analytics, professional services, or a related environment.
  • Interest in process improvement, automation, and operational efficiency.

What You'll Bring
The ideal candidate is curious, organized, and comfortable digging into details. You enjoy finding patterns, improving repeatable processes, and creating clean, reliable information that others can use. You are equally comfortable working independently on detailed data tasks and communicating with team members to understand what the data means and how it can support better decisions.
Benefits and Growth
Abel Womack, Inc. offers a competitive benefits package which includes Anthem/Blue Cross Medical and Dental, 401(k) and Profit Sharing plans, Vision benefits, Flexible Spending Accounts, life and disability insurance, and more. To learn more about our culture, benefits and other important details about what it's like to work at Abel Womack, click here: www.abelwomack.com\careers
If you are ready to use your analytical skills to support customer success, improve operations, and help build scalable reporting processes, we encourage you to apply.
Physical Requirements
This role requires the ability to sit at a workstation for several hours at a time and use a computer, telephone, and standard office equipment. Occasional stooping, bending, reaching, and lifting up to 15 pounds may be required. The role may also require operating a vehicle, driving distances of up to six hours, and spending several hours walking through customer sites such as warehouses or manufacturing floors to observe, survey, measure, and assess operations.
Our tagline is discover the difference, because of our unique capabilities and philosophy. Come join our team and see how you can be the difference.
Abel Womack is an Equal Opportunity Employer. Veterans encouraged to apply.

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