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Remote Director Customer Onboarding Jobs (NOW HIRING)

R1

Director, Customer Onboarding

$122K - $178K/yr

As our Director, Customer Onboarding, you will monitor and track all aspects of the customer onboarding including key milestones, deliverables, and timelines. Every day you will, mitigate project ...

Super Dispatch

Customer Onboarding Specialist

$50K - $65K/yr

... self-directed, able to manage multiple accounts in a remote environment. * Willing to develop ... customers. * Willing to travel domestically on an occasional basis for on-site onboarding. Bonus ...

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Adoption Assistance * WFH (We are a fully remote team!

K-Tek Resourcing

Be Seen First

Customer Onboarding (Cisco Networking Knowledge)

Farmington, MI · Remote

$18 - $21/hr

Customer Onboarding and Platform Support Analyst Purpose of the role: The role serves as the bridge ... US - Hybrid / Remote, Preferred work location: Farmington, MI Support Hours: EST and PST time zones ...

Absorb Software

Director, Customer Enablement

Create certification programs, onboarding paths, and advanced training that drive product adoption ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Versaterm

Director, Customer Success

The Role The Director of Customer Success leads the post-sale customer lifecycle across all ... The role partners closely with Sales, Project Delivery/Onboarding, Support, Product, and Marketing ...

Lightyear

Onboarding Operations Specialist

Manhattan, NY · Remote

$85K - $110K/yr

As the Onboarding Operations Specialist, you will play a critical role in delivering an exceptional ... customers as we scale. This is a fully remote position. Compensation is based on a candidate ...

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Remote Director Customer Onboarding information

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$38.5K

$121.4K

$179K

How much do remote director customer onboarding jobs pay per year?

As of Jul 28, 2026, the average yearly pay for remote director customer onboarding in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a Remote Director of Customer Onboarding typically collaborate with other departments to ensure a smooth onboarding experience?

A Remote Director of Customer Onboarding often works closely with teams such as Sales, Product, Customer Success, and Support to align onboarding processes with customer needs and business goals. They coordinate with Sales to understand customer expectations, partner with Product teams to stay updated on new features, and work with Customer Success to ensure seamless handoffs post-onboarding. Regular cross-departmental meetings and clear communication channels are key to addressing potential challenges early and delivering a consistent customer experience. This collaborative approach helps foster a unified strategy for customer success and retention.

What is the difference between Remote Director Customer Onboarding vs Remote Customer Success Manager?

AspectRemote Director Customer OnboardingRemote Customer Success Manager
Primary FocusOverseeing onboarding processes and strategic customer integrationManaging ongoing customer relationships and retention
ResponsibilitiesLeading onboarding teams, developing onboarding strategies, ensuring smooth transitionsSupporting customer health, renewals, and upselling opportunities
Required CredentialsExperience in onboarding, project management, leadership skillsCustomer success certifications, communication skills, relationship management
Work EnvironmentRemote, cross-functional collaboration, strategic planningRemote, customer-facing, account management

The Remote Director Customer Onboarding focuses on leading onboarding initiatives and strategic customer integration, while the Remote Customer Success Manager manages ongoing relationships to ensure customer satisfaction and retention. Both roles require strong communication skills and industry experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Director Customer Onboarding, and why are they important?

To thrive as a Remote Director Customer Onboarding, you need expertise in customer success, project management, and onboarding strategy, usually backed by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and data analytics tools is typically required, along with experience managing remote teams. Exceptional communication, leadership, and problem-solving skills set top performers apart by ensuring smooth transitions and strong customer relationships. These competencies are vital for driving customer satisfaction, retention, and scalable onboarding processes in a remote environment.

What does a Remote Director of Customer Onboarding do?

A Remote Director of Customer Onboarding is responsible for overseeing the process by which new clients are introduced and integrated into a company's products or services, all while working remotely. They manage onboarding teams, develop strategies to ensure a smooth transition for customers, and monitor the success of onboarding programs. Their role is key to ensuring high customer satisfaction, reducing churn, and setting clients up for long-term success with the company. They collaborate with sales, support, and product teams to streamline the onboarding experience. Working remotely, they use digital tools to communicate and coordinate with both their teams and clients.
More about Remote Director Customer Onboarding jobs
What cities are hiring for Remote Director Customer Onboarding jobs? Cities with the most Remote Director Customer Onboarding job openings:
What states have the most Remote Director Customer Onboarding jobs? States with the most job openings for Remote Director Customer Onboarding jobs include:
What job categories do people searching Remote Director Customer Onboarding jobs look for? The top searched job categories for Remote Director Customer Onboarding jobs are:
Remote Director Customer Onboarding jobs near you
Infographic showing various Remote Director Customer Onboarding job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Director, Customer Onboarding

Director, Customer Onboarding

R1

Remote

$122K - $178K/yr

Full-time

Posted 4 days ago

R1 RCM rating

6.9

Company rating: 6.9 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

132nd of 150 rated financial services

Job description

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Director, Customer Onboarding, you will monitor and track all aspects of the customer onboarding including key milestones, deliverables, and timelines. Every day you will, mitigate project risks, develop deep operational expertise and understanding of R1s business model, and partner with customer executive teams as a thought leader. To thrive in this role, you must share best practices, optimize performance and lead transformation.
Here's what you will experience working as a Director, Customer Onboarding:
  • Participate in R1 strategy development as a thought leader and content expert sharing best practices, optimizing performance, and leading the transformation.
  • Driving cross-functional alignment across both R1 and the customer organization.
  • Partner with Customer Executive team to align operational objectives.
  • Delivering highly satisfied, referenceable customer counterparts (e.g. CFO/CEO and Executive Sponsor).
  • Travel up to 25%

Required Skills:
  • 5-8 years of management experience, preferably gained in a project management, performance/continuous improvement or consulting role.
  • 2-4 years functional Back End revenue cycle experience (Billing, Claims, Denials, Follow Up, Cash Posting)
  • Strong skills with MS Office suite including PowerPoint, Visio, Excel, Word
  • Strong internal communication skills including ability to work with all levels of the organization.
  • Troubleshooting and problem-solving skills
  • Ability to manage multiple customers, projects, tasks, expectations simultaneously.
  • Ability to ensure customer satisfaction through follow-up, customer responsiveness, and thorough communication.

For this US-based position, the base pay range is $122,366.00 - $178,767.22 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
This job is eligible to participate in our annual bonus plan at a target of 20.00%
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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About R1 RCM

Sourced by ZipRecruiter

R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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