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Remote Director Customer Onboarding Jobs (NOW HIRING)

Bidgely, Inc

Director of Customer Onboarding

CA · Remote

$165K - $195K/yr

Director, Customer Onboarding Who We Are Bidgely (which means "electricity" in Hindi) is a Vertical ... Remote-friendly scheduling built around how you work best * Community Service Days: Paid time to ...

Pyramid Corporation

Customer onboarding

$16 - $17/hr

Customer Onboarding Specialist Immediate need for a talented Customer Onboarding Specialist. This ... located in Farmington, MI (Remote). Please review the below and contact me ASAP if you are ...

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Adoption Assistance * WFH (We are a fully remote team!

Pyramid Consulting

Customer onboarding

$16 - $17/hr

Customer Onboarding Specialist Immediate need for a talented Customer Onboarding Specialist. This ... located in Farmington, MI (Remote). Please review the below and contact me ASAP if you are ...

Enumerate

Manager of Customer Onboarding

OR · On-site +1

The Manager of Customer Onboarding is a "player-coach" role that combines managing a team of ... This is a remote role within the United States - candidates must be comfortable working EST hours.

PushPress

Customer Onboarding Specialist

We value direct, respectful communication and strong ownership. Our goal is to remove friction from the customer journey so gym owners can get to work faster. About The Role The Customer Onboarding ...

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

This role creates a high-touch onboarding model that builds customer confidence and supports long-term partnership success. Following implementation, the Director supports Enterprise Customer ...

New

R1

Director, Customer Experience & Implementation

$122K - $178K/yr

This role creates a high-touch onboarding model that builds customer confidence and supports long-term partnership success. Following implementation, the Director supports Enterprise Customer ...

New

Exol

Director, Customer Success

OR · On-site +1

Establish governance and best practices for customer onboarding, implementation, and customer ... Remote Opportunity Our environment * Up to50% travel may berequired. Employees must have a valid ...

Exol

Director, Customer Success

Establish governance and best practices for customer onboarding, implementation, and customer ... Remote Opportunity. Our Environment * Up to 50% travel may be required. Employees must have a valid ...

Foley

Senior Customer Onboarding Manager

Senior Customer Onboarding Manager We are seeking a Senior Customer Onboarding Manager to own and ... This role is primarily remote (US based) and will work in primarily EST hours, with the expectation ...

Exol

Director, Customer Success

OR · On-site +1

Establish governance and best practices for customer onboarding, implementation, and customer ... Remote Opportunity. Our Environment * Up to 50% travel may be required. Employees must have a valid ...

With Cherry, Inc

Onboarding Specialist

$87K/yr

The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding ... Fully remote company * Summer and winter company retreats Cherry provides equal employment ...

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All Jobsremote JobsRemote Director Customer Onboarding Jobs

Remote Director Customer Onboarding information

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$38.5K

$121.4K

$179K

How much do remote director customer onboarding jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote director customer onboarding in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

What does a remote director customer onboarding do?

A Remote Director of Customer Onboarding is responsible for overseeing the process by which new clients are introduced and integrated into a company's products or services, all while working remotely. They manage onboarding teams, develop strategies to ensure a smooth transition for customers, and monitor the success of onboarding programs. Their role is key to ensuring high customer satisfaction, reducing churn, and setting clients up for long-term success with the company. They collaborate with sales, support, and product teams to streamline the onboarding experience. Working remotely, they use digital tools to communicate and coordinate with both their teams and clients.

What are the key skills and qualifications needed to thrive as a remote director customer onboarding?

To thrive as a Remote Director Customer Onboarding, you need expertise in customer success, project management, and onboarding strategy, usually backed by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and data analytics tools is typically required, along with experience managing remote teams. Exceptional communication, leadership, and problem-solving skills set top performers apart by ensuring smooth transitions and strong customer relationships. These competencies are vital for driving customer satisfaction, retention, and scalable onboarding processes in a remote environment.

How does a remote director customer onboarding typically collaborate with other departments to ensure a smooth onboarding experience?

A Remote Director of Customer Onboarding often works closely with teams such as Sales, Product, Customer Success, and Support to align onboarding processes with customer needs and business goals. They coordinate with Sales to understand customer expectations, partner with Product teams to stay updated on new features, and work with Customer Success to ensure seamless handoffs post-onboarding. Regular cross-departmental meetings and clear communication channels are key to addressing potential challenges early and delivering a consistent customer experience. This collaborative approach helps foster a unified strategy for customer success and retention.

What is the difference between Remote Director Customer Onboarding vs Remote Customer Success Manager?

AspectRemote Director Customer OnboardingRemote Customer Success Manager
Primary FocusOverseeing onboarding processes and strategic customer integrationManaging ongoing customer relationships and retention
ResponsibilitiesLeading onboarding teams, developing onboarding strategies, ensuring smooth transitionsSupporting customer health, renewals, and upselling opportunities
Required CredentialsExperience in onboarding, project management, leadership skillsCustomer success certifications, communication skills, relationship management
Work EnvironmentRemote, cross-functional collaboration, strategic planningRemote, customer-facing, account management

The Remote Director Customer Onboarding focuses on leading onboarding initiatives and strategic customer integration, while the Remote Customer Success Manager manages ongoing relationships to ensure customer satisfaction and retention. Both roles require strong communication skills and industry experience but differ in scope and responsibilities.

More about Remote Director Customer Onboarding jobs

What cities are hiring for Remote Director Customer Onboarding jobs?

Cities with the most Remote Director Customer Onboarding job openings:

What states have the most Remote Director Customer Onboarding jobs?

States with the most job openings for Remote Director Customer Onboarding jobs include:

What job categories do people searching Remote Director Customer Onboarding jobs look for?

The top searched job categories for Remote Director Customer Onboarding jobs are:

Remote Director Customer Onboarding jobs near you
Infographic showing various Remote Director Customer Onboarding job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.

Associate Director, Customer Onboarding, Implementation & Training

College Board

Remote

Full-time

Posted 12 days ago

Job description

Title: Associate Director, Customer Onboarding, Implementation & Training
College Board - BigFuture Division - Recruitment & Enrollment Solutions unit
Location: This is a remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). All CB employees are required to occasionally travel to meet in person for business purposes.
Role Type:
  • This is a full-time position

About the Team
The Recruitment & Enrollment Solutions (RES) team is comprised of dedicated and experienced professionals committed to the sales, support and long-term success of the College Board's market-leading enrollment solutions. Through consultative engagement and customer success methodologies, the team supports more than 1,200 higher education institutions annually - providing strategic insights, adoption support and guidance on how to leverage the College Board's Search & Connections suite to achieve enrollment goals.
About the Opportunity
The Associate Director, Customer Onboarding, Implementation & Training will support successful adoption and long-term engagement of higher education partners using College Board products, including Search, Connections, and related Enrollment Solutions offerings. This role brings together customer experience, product adoption, and instructional design to ensure institutions are equipped to effectively use our enrollment services tools in support of their admissions and recruitment goals. Your work directly supports sales, customer success, retention, 3rd party partner success, and individual client needs across the Recruitment and Enrollment Solutions team (RES).
In this role, you will:
Onboarding & Partner Implementation 40-45%
  • Lead end-to-end onboarding experiences for new higher education partners, ensuring a seamless transition from sales to successful product adoption

  • Develop and execute customized implementation plans aligned with the features available in each Search subscription plan

  • Serve as a trusted advisor, helping clients integrate College Board tools into their admissions and enrollment workflows

  • Partner with Customer Success and Sales to support onboarding milestones, implementation timelines, and early adoption indicators

Training, Enablement & Learning Experience Design 35-40%
  • Design and deliver engaging training programs (live, virtual, and in-person) tailored to multiple higher education audiences

  • Facilitate webinars, workshops, and presentations using Zoom and similar platforms

  • Develop scalable, self-service resources (guides, videos, toolkits, LMS content) to support ongoing client success

  • Apply instructional design best practices to create effective, user-centered learning experiences

  • Produce high-quality content, including presentations, guides, videos, and digital assets

  • Contribute to the development of training content and pathways within a Learning Management System (LMS)

Customer Insights, Experience and Cross-Functional Enablement 20-25%
  • Champion a high-quality customer experience across onboarding, Implementation and training touchpoints

  • Gather and synthesize client feedback to identify needs and improve training programs and product adoption

  • Partner cross-functionally with Product, Go to Market, Sales, and Customer Success teams

About You
  • Deep understanding of higher education recruitment strategies, challenges, and trends

  • Familiarity with College Board products and services that support higher education, including Search and Connections

  • Customer-centric mindset with a focus on driving adoption and measurable outcomes

  • Ability to translate complex tools and concepts into clear, engaging learning experiences

  • Strong organizational, project management, and prioritization skills

  • Collaborative, adaptable, and comfortable working in a fast-paced environment across multiple teams

  • Manages multiple priorities and delivers high-quality outcomes

  • Navigates ambiguity and translates it into actionable plans

  • Effectively uses productivity tools such as Monday.com, Outlook, Slack, SharePoint, Zoom Webinars, and other internal knowledge systems

Minimum Qualifications
  • A bachelor's degree is required.

  • 3-5+ years of experience in onboarding, implementation, training, customer success, or related roles

  • Strong understanding of higher education admissions, enrollment management, and recruitment challenges and needs

  • Excellent communication, presentation, and written skills, with the ability to engage diverse audiences

  • Experience designing and delivering virtual and in-person training, including webinars

  • A willingness to travel 3-5 times per year to support key events and team initiatives.

Technical & Platform Experience
  • Experience with CRM and enrollment platforms such as Slate and Salesforce

  • Familiarity with Highspot, LearnUpon, or other Learning Management Systems (LMS)

  • Proficiency with Zoom Webinars, Slack, SharePoint, Canva, Drupal, and Jira

  • Experience creating digital learning content, including video development and editing

  • Experience using tools like Monday.com or similar systems

All roles at College Board require:
  • A passion for expanding educational and career opportunities and mission-driven work

  • Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively.

  • Clear and concise communication skills, written and verbal

  • A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

  • A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

  • A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success

  • Authorization to work in the United States

About Our Process
  • Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

  • While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.

What We Offer
At College Board, we offer more than a paycheck- we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation grounded in your qualifications, experience, impact, and the market.
A Thoughtful Approach to Compensation
  • The hiring range for this role is $56,000-$95,000

  • Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

  • We aim to make our best offer upfront, rooted in fairness, transparency, and market data.

  • We adjust salaries by location to ensure fairness, no matter where you live.

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.

Apply