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Remote Director Customer Onboarding Jobs (NOW HIRING)

Gentem

Customer Onboarding Specialist

About the Role The Customer Onboarding Specialist will lay the foundation for customer success ... Adoption Assistance * WFH (We are a fully remote team!

SmartVault

Customer Onboarding Manager

Houston, TX · On-site +1

... Director to C-Suite. * Ability to improve team processes and direction. * Work closely with the ... We also offer hybrid remote working. Learn more about our benefits. We value diversity at ...

TripleTen

We are looking for an experienced and results-driven Customer Onboarding Team Lead to own the ... Remote collaboration: Fully remote and full-time collaboration with professional freedom and ...

With Cherry, Inc

Onboarding Specialist

$87K/yr

The Customer Onboarding Specialist is a crucial member of our sales organization and onboarding ... Fully remote company * Summer and winter company retreats Cherry provides equal employment ...

Steer

Onboarding Specialist - Remote

OR · On-site +1

This role bridges customer success, onboarding, and basic technical implementation - ensuring every ... Reference Checks We Offer * 100% remote work environment * Medical, Dental and Vision insurance ...

Descript

Director, Customer Success

San Francisco, CA · On-site +1

$140K - $180K/yr

Manage, mentor, and grow a team of Customer Success Managers responsible for onboarding, adoption ... We're hiring for a mix of remote roles and hybrid roles. For those who are remote, we have a ...

Steer

Onboarding Specialist - SMB - Remote

OR · On-site +1

This role bridges customer success, onboarding, and basic technical implementation - ensuring every ... Reference Checks We Offer * 100% remote work environment * Medical, Dental and Vision insurance ...

Absorb Software

Director, Customer Enablement

Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Absorb Software

Director, Customer Enablement

Build and evolve a comprehensive education ecosystem driving onboarding, adoption, retention ... Fully remote-first work with flexible work arrangements * Comprehensive Health and Wellness ...

Airship

Customer Onboarding Project Manager

$83K - $107K/yr

... re Looking For * 3+ years of direct experience in a client-facing project management or ... This position is fully remote and may require up to 10% travel based on business needs or as ...

HighLevel

Director, Customer Retention

Charleston, WV · Remote

... remote-first organization built for speed and ownership. We value initiative, clarity and execution ... Early Adoption & Customer Health * Drive early activation, onboarding success, and value ...

HighLevel

Director, Customer Retention

... remote-first organization built for speed and ownership. We value initiative, clarity and execution ... Early Adoption & Customer Health * Drive early activation, onboarding success, and value ...

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All JobsRemote Director Customer Onboarding Jobs

Remote Director Customer Onboarding information

See salary details

$38.5K

$121.4K

$179K

How much do remote director customer onboarding jobs pay per year?

As of Jun 10, 2026, the average yearly pay for remote director customer onboarding in the United States is $121,435.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,500.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a Remote Director of Customer Onboarding typically collaborate with other departments to ensure a smooth onboarding experience?

A Remote Director of Customer Onboarding often works closely with teams such as Sales, Product, Customer Success, and Support to align onboarding processes with customer needs and business goals. They coordinate with Sales to understand customer expectations, partner with Product teams to stay updated on new features, and work with Customer Success to ensure seamless handoffs post-onboarding. Regular cross-departmental meetings and clear communication channels are key to addressing potential challenges early and delivering a consistent customer experience. This collaborative approach helps foster a unified strategy for customer success and retention.

What is the difference between Remote Director Customer Onboarding vs Remote Customer Success Manager?

AspectRemote Director Customer OnboardingRemote Customer Success Manager
Primary FocusOverseeing onboarding processes and strategic customer integrationManaging ongoing customer relationships and retention
ResponsibilitiesLeading onboarding teams, developing onboarding strategies, ensuring smooth transitionsSupporting customer health, renewals, and upselling opportunities
Required CredentialsExperience in onboarding, project management, leadership skillsCustomer success certifications, communication skills, relationship management
Work EnvironmentRemote, cross-functional collaboration, strategic planningRemote, customer-facing, account management

The Remote Director Customer Onboarding focuses on leading onboarding initiatives and strategic customer integration, while the Remote Customer Success Manager manages ongoing relationships to ensure customer satisfaction and retention. Both roles require strong communication skills and industry experience but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Remote Director Customer Onboarding, and why are they important?

To thrive as a Remote Director Customer Onboarding, you need expertise in customer success, project management, and onboarding strategy, usually backed by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, onboarding software, and data analytics tools is typically required, along with experience managing remote teams. Exceptional communication, leadership, and problem-solving skills set top performers apart by ensuring smooth transitions and strong customer relationships. These competencies are vital for driving customer satisfaction, retention, and scalable onboarding processes in a remote environment.

What does a Remote Director of Customer Onboarding do?

A Remote Director of Customer Onboarding is responsible for overseeing the process by which new clients are introduced and integrated into a company's products or services, all while working remotely. They manage onboarding teams, develop strategies to ensure a smooth transition for customers, and monitor the success of onboarding programs. Their role is key to ensuring high customer satisfaction, reducing churn, and setting clients up for long-term success with the company. They collaborate with sales, support, and product teams to streamline the onboarding experience. Working remotely, they use digital tools to communicate and coordinate with both their teams and clients.
More about Remote Director Customer Onboarding jobs
What cities are hiring for Remote Director Customer Onboarding jobs? Cities with the most Remote Director Customer Onboarding job openings:
What states have the most Remote Director Customer Onboarding jobs? States with the most job openings for Remote Director Customer Onboarding jobs include:
What job categories do people searching Remote Director Customer Onboarding jobs look for? The top searched job categories for Remote Director Customer Onboarding jobs are:
Remote Director Customer Onboarding jobs near you
Infographic showing various Remote Director Customer Onboarding job openings in the United States as of June 2026, with employment types broken down into 38% Full Time, 56% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $121,435 per year, or $58.4 per hour.
Customer Onboarding Specialist

Customer Onboarding Specialist

Gentem

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About the Role
The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.
About the Job
  • Execute customer onboarding processes to build a strong customer relationship foundation
  • Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers
  • Track and document onboarding success against key milestones
  • Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks
  • Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges
  • Understand the customer's maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible
  • Leverage feedback for continuous improvement to the customer onboarding process

About You
  • Customer obsessed
  • Self motivated with strong sense of urgency
  • Tech savvy
  • Detail Oriented
  • Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner
  • Organized with excellent time management skills
  • Ability to remain flexible and work collaboratively in a fast paced environment
  • Some healthcare industry experience preferred

What we offer
Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:
  • Generous, flexible vacation
  • Premium medical plans (We are a healthcare startup after all!)
  • 99% paid premium for dental and vision
  • LTD , STD, and Life Insurances
  • Employer Sponsored 401 (k)
  • Employee Assistance Programs for your Physical, Mental, Social, and Financial Health
  • Paid Parental Leave
  • Adoption Assistance
  • WFH (We are a fully remote team!)

Apply