ZipRecruiter

Log In

1

Associate Customer Success Manager Jobs (NOW HIRING)

VOLT AI

Associate Customer Success Manager

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About The Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Volt

Associate Customer Success Manager

Bethesda, MD · On-site +1

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Applied Systems

Associate Customer Success Manager

$60K - $85K/yr

Associate Customer Success Manager Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new ...

Five9

Associate Customer Success Manager

$55K - $129K/yr

Associate Customer Success Manager Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers ...

TeamDynamix

Associate Customer Success Manager

$65K - $75K/yr

About the Role We are seeking a highly organized, data-driven Associate Customer Success Manager to drive retention and growth within an established book of business. This role is designed for a ...

Rippling

Associate Customer Success Manager

$85K - $105K/yr

About the role Rippling is looking for a customer-obsessed Customer Success Manager (Internally titled: Technical Account Manager (TAM)) to join our rapidly scaling team. As part of our dedicated ...

next page

Showing results 1-20

All JobsAssociate Customer Success JobsAssociate Customer Success Manager Jobs

Associate Customer Success Manager information

See salary details

$18.5K

$53K

$93K

How much do associate customer success manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for associate customer success manager in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
More about Associate Customer Success Manager jobs
What cities are hiring for Associate Customer Success Manager jobs? Cities with the most Associate Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Associate Customer Success Manager jobs? States with the most job openings for Associate Customer Success Manager jobs include:
What job categories do people searching Associate Customer Success Manager jobs look for? The top searched job categories for Associate Customer Success Manager jobs are:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Associate Customer Success Manager

VOLT AI

Remote

$55K - $70K/yr

Other

Re-posted 13 days ago

Job description

Associate Customer Success Manager

Location: Remote Travel: 50%

About The Role

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you'll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success.

You'll be a trusted advisor, guiding customers through their journey with VOLT, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you'll reduce churn, identify expansion opportunities, and directly contribute to VOLT's growth.

Key Responsibilities

  • Customer Onboarding & Training: Lead new customer onboarding, delivering engaging and effective training to ensure a smooth adoption experience.

  • Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance, and best practices to maximize platform value.

  • Customer Advocacy: Serve as the voice of the customer, relaying valuable insights and feedback to internal teams to inform product improvements.

  • Retention & Growth: Foster long-term partnerships that drive customer satisfaction, loyalty, and account expansion. Collaborate with Sales on expansion and cross-sell opportunities.

  • Customer Support & Troubleshooting: Serve as Tier 1 support for customers, resolving issues and escalating complex cases to internal teams for prompt resolution.

Qualifications

  • 5+ years of experience in Customer Success, Account Management, or a related role within SaaS or technology.

  • Bachelor's degree in Business Administration or related field.

  • Exceptional communication, presentation, and relationship-building skills, with proven ability to influence stakeholders at all levels.

  • Experience in a fast-paced startup environment, with adaptability to shifting priorities.

  • Willingness to travel 50% for customer engagements (implementation, training, and QBRs).

$55,000 - $70,000 a year

Apply