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Associate Customer Success Manager Jobs (NOW HIRING)

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Associate Customer Success Manager Location: Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth.

Applied Systems

Associate Customer Success Manager

$60K - $85K/yr

Associate Customer Success Manager Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new ...

Five9

Associate Customer Success Manager

$55K - $129K/yr

Associate Customer Success Manager Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers ...

Teikametrics

Associate Customer Success Manager

$100K - $124K/yr

For more information, visit www.teikametrics.com ABOUT THE ROLE We're looking for an Associate Customer Success Manager to support and scale our Strategic Business Segment (SBS), partnering with high ...

AutoRABIT

Associate Customer Success Manager (US)

$80K - $90K/yr

Associate Customer Success Manager AutoRABIT is seeking an Associate Customer Success Manager to help customers maximize the value of the AutoRABIT platform. In this role, you will partner with ...

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Rippling

Associate Customer Success Manager

$85K - $105K/yr

About the role Rippling is looking for a customer-obsessed Customer Success Manager (Internally titled: Technical Account Manager (TAM)) to join our rapidly scaling team. As part of our dedicated ...

ComplexCare Solutions

Associate Customer Success

$63K - $78K/yr

As a member of the Customer Success Management (CSM) team, the Associate Customer Success will partner with clients to drive adoption and outcomes leading to renewals, expansion, and advocacy across ...

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How much do associate customer success manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for associate customer success manager in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an associate customer success manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an associate customer success manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

What are the most common challenges faced by associate customer success managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
More about Associate Customer Success Manager jobs
What cities are hiring for Associate Customer Success Manager jobs? Cities with the most Associate Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
What states have the most Associate Customer Success Manager jobs? States with the most job openings for Associate Customer Success Manager jobs include:
What job categories do people searching Associate Customer Success Manager jobs look for? The top searched job categories for Associate Customer Success Manager jobs are:
Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Associate Customer Success Manager

eSkill

San Antonio, TX • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

eSkill is a computer software company focused on helping organizations make better hiring decisions through customizable skills testing and pre-employment assessments. Our platform enables teams to evaluate candidates more effectively and bring greater consistency and confidence to the hiring process.
The Associate Customer Success Manager (CSM) supports a portfolio of customers in our volume segement through scalable, technology-driven engagement. This entry-level role focuses on executing customer communication campaigns, supporting renewals, identifyinggrowth opportunities, and ensuring customers receive the right information at the right time. Success in this role comes from strong organization, attention to detail, and a customer-first mindset.
Key Responsibilities
  • Execute email campaigns and customer outreach using marketing and customer success platforms.
  • Monitor customer health and engagement metrics to identify customers who may need additional support.
  • Support auto-renewal activities by ensuring customers receive timelycommunications and required documentation.
  • Identify and route upsell and cross-sell opportunities to the appropriate sales team.
  • Respond to basic customer inquiries and direct more complex issues to the appropriate internal teams.
  • Maintain accurate customer records and activity in CRM and customer success platforms.
  • Collaborate with Customer Success, Sales, Marketing, and Support teams to deliver a seamless customer experience.
  • Track outreach performance and contribute ideas to improve customer engagement.

Requirements
Required Qualifications
    • 0-2 years of experience in customer service, customer success, sales support, or a related role.
    • Strong written and verbal communication skills.
    • Highly organized with excellent attention to detail.
    • Comfortable learning and using CRM and customer engagement tools (e.g., Salesforce, Gainsight, HubSpot, or similar).
    • Ability to manage multiple tasks in a fast-paced, high-volume environment.
    • Positive attitude and eagerness to learn and grow in Customer Success.
Preferred Qualifications
    • Experience with email campaigns or customer communications.
    • Familiarity with CRM systems and productivity tools.
    • Interest in SaaS, technology, or customer experience.
    • Internships or similar experiences

Benefits
401k with matching
• Health, dental, and vision benefits.
• Paid time off and holidays.
• In-person role at our downtown San Antonio headquarters.

Apply