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Associate Customer Success Manager Jobs (NOW HIRING)

Five9

Associate Customer Success Manager

$55K - $129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Five9

Associate Customer Success Manager

San Ramon, CA · On-site +1

$129K/yr

Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...

Swoon

Client Success Manager

Chicago, IL · Hybrid

$37/hr

Chicago, IL $102,000.00-$154,000.00 1 week ago Chicago, IL $70,500.00-$70,500.00 5 days ago Chicago, IL $80,000.00-$90,000.00 1 month ago Associate Customer Success Manager - RethinkBH Chicago, IL ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Responsive

Customer Success Manager

Portland, OR

$85K - $95K/yr

The Customer Success Manager (CSM) is actively involved with and takes ownership of customer ... Gainsight, ChurnZero) - Experience with Salesforce and/or Gong is a plus - Associate or Bachelor ...

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How much do associate customer success manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for associate customer success manager in the United States is $52,991.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $65,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Manager, and why are they important?

To thrive as an Associate Customer Success Manager, you need strong relationship-building, problem-solving, and communication skills, typically supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and experience using support platforms such as Zendesk are commonly required. Proactive listening, empathy, and the ability to manage multiple priorities help you stand out in supporting and retaining clients. These skills are crucial for driving customer satisfaction, reducing churn, and fostering long-term business growth.

What is the difference between Associate Customer Success Manager vs Customer Success Manager?

AspectAssociate Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, relevant certifications often preferredBachelor's degree, more experience or certifications may be required
Work EnvironmentEntry-level, supporting customer onboarding and retentionMid-level, managing key accounts and strategic initiatives
Employer & Industry UsageCommon in SaaS and tech companiesUsed across various industries with customer success teams
Search & Comparison IntentOften searched by those starting in customer success rolesCompared by those seeking advancement or more responsibility

The Associate Customer Success Manager typically handles onboarding and support tasks, serving as an entry point in customer success teams. In contrast, the Customer Success Manager manages ongoing relationships and strategic accounts. The roles differ mainly in experience level and scope of responsibilities, with the associate role serving as a stepping stone to the more senior CSM position.

What does an Associate Customer Success Manager do?

An Associate Customer Success Manager is responsible for supporting customers throughout their journey with a company’s products or services. Their main duties include onboarding new clients, addressing customer inquiries, and helping to resolve issues to ensure satisfaction and retention. They often work closely with other teams, such as sales and support, to provide a seamless experience. Additionally, they may track customer feedback and usage data to identify opportunities for improvement and help customers achieve their goals with the product.

How much does a CSM get paid?

The average salary for a Customer Success Manager (CSM) ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs typically earn closer to $60,000, while experienced professionals or those in high-demand industries can earn over $100,000, often with performance bonuses and benefits.

What are the most common challenges faced by Associate Customer Success Managers in their first year, and how can they overcome them?

In their first year, Associate Customer Success Managers often encounter challenges such as building strong relationships with clients, learning to manage a diverse portfolio, and mastering the company's product offerings. It can also be demanding to balance proactive outreach with reactive problem-solving. To overcome these challenges, new associates should actively seek mentorship from experienced team members, participate in ongoing product training, and use customer feedback to continuously refine their approach. Open communication with both clients and internal teams is key to developing confidence and delivering value.
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What cities are hiring for Associate Customer Success Manager jobs? Cities with the most Associate Customer Success Manager job openings:
What are the most commonly searched types of Customer Success Manager jobs? The most popular types of Customer Success Manager jobs are:
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Associate Customer Success Manager jobs near you
Infographic showing various Associate Customer Success Manager job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $52,991 per year, or $25.5 per hour.

Associate Customer Success Manager

Scientific Safety Alliance

Plymouth, MN • Hybrid

Other

Medical, Dental, Life, Retirement, PTO

Posted 27 days ago

Job description

Associate Customer Success Manager
  • Location: Plymouth, Minnesota (On-site, Monday-Friday)
  • Start Date: Immediate
  • Compensation: Competitive Salary + Bonus + Equity
About Scientific Safety Alliance (SSA)
  • Mission: Revolutionizing how scientists experience regulation-mandated services
  • Services: Testing, inspection, calibration, and supply of air filters/equipment parts
  • Customers: Pharmaceutical, medical device, and research organizations across the U.S.
  • Growth:
    • 24 acquisitions in under 3 years
    • 13,500+ customers
    • Recognized on Inc. Magazine's 2024 & 2025 Fastest-Growing Private Companies
The Role
  • Entry-level Associate Customer Success Manager (ACSM) role supporting CSI
  • Hybrid role combining:
    • Microbiology / lab work
    • Quality & documentation review
    • Customer support exposure
  • Support an existing Customer Success Manager by taking ownership of lab sampling and operational workstreams
  • Opportunity to grow into a Customer Success Manager over time
  • Ideal for candidates looking to transition from a science background into a client-facing career path
What You'll Do
  • Perform microbiology sampling and lab-related testing activities
  • Review quality documentation and ensure compliance with regulated standards
  • Support customer onboarding, service delivery, and ongoing account needs
  • Serve as a point of contact for customer requests and internal coordination
  • Work closely with Field Technicians and internal teams to support execution
  • Assist in monitoring service delivery and identifying potential issues
  • Support customer retention and satisfaction through responsive communication
  • Analyze basic service data and feedback to improve processes
  • Collaborate cross-functionally with:
    • Field Service
    • Operations
    • Sales
    • Finance
What You Bring
  • Associate's or Bachelor's degree REQUIRED in:
    • Biology
    • Microbiology
    • Life Sciences (or related field)
  • 0-1+ years of experience (internships or lab experience strongly preferred)
  • Familiarity or comfort with:
    • Lab environments
    • Microbiology or sampling practices
    • Quality processes and documentation review
  • Detail-oriented with strong organizational skills
  • Strong work ethic with a "roll up your sleeves" mentality
  • Professional communication and ability to interact with customers
  • Comfortable learning new systems and technology
  • Thrives in a fast-paced, high-growth environment
What Makes You a Great Fit
  • Recent graduate in Biology, Microbiology, or similar field
  • Hands-on lab or internship experience
  • Naturally curious, proactive, and a go-getter mindset
  • Able to quickly learn new processes (expected ramp: ~2-3 months)
  • Comfortable balancing operational work with customer interaction
Why You'll Love It Here
  • Mission-driven work supporting scientific innovation and safety
  • Hands-on experience in both lab and customer-facing environments
  • Clear path into Customer Success Manager and career growth
  • High-autonomy, high-performance culture
  • Exposure to leading pharma, med device, and research organizations
  • Competitive compensation + ownership equity
  • Opportunity to help build and shape a growing function
Benefits
  • Equity ownership in SSA
  • 401(k)
  • Dental insurance
  • Health insurance (100% covered for employee + family)
  • Life insurance
  • Paid time off
  • Parental leave

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